If I could give more stars I would! Excellent service I cannot thank Shannon enough she went above and beyond to make sure we got the car in and out quickly! The service we received was highly profess... Ver mais
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Leia as opiniões dos outros
Fantastic service, extremely helpful, quick turnaround along with a great finish. Shannon the receptionist was polite, lovely and kept me updated daily. Very helpful and a credit to the business. Wou... Ver mais
A empresa respondeu
Great service. We were provided with a courtesy car throughout. Kept updated by Shannon on a regular basis which was helpful. Standard of work was high. Need a small part for the front grille which is... Ver mais
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A collision with a wild animal while driving is an experience nobody wants have. Fortunately no one was hurt, but the same can’t be said of the car. Badly damaged, our insurer arranged for repair with... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
Burnett Road, IV1 1TF, Inverness, Reino Unido
- 01463 232 036
4,2
Bom
166 opiniões
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If I could give more stars I would
If I could give more stars I would! Excellent service I cannot thank Shannon enough she went above and beyond to make sure we got the car in and out quickly! The service we received was highly professional understanding and just absolutely brilliant! The work that was done is excellent and thank you to the workshop for this! Excellent service yet again would highly recommend! Shannon especially is an asset to your company!
9 de março de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that you had such a positive experience. It's great to know our team provided excellent service and that you were highly satisfied with the work completed. We appreciate your kind words. Thank you!
Completed well on time
Completed well on time. Assessment very thorough. Not helpful on courtesy vehicle. Ended up relying on insurance company.
5 de março de 2026
Resposta da Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to share your feedback. We're happy to hear that the assessment was thorough and completed promptly. We regret not meeting your needs regarding a courtesy vehicle.
Such Welcoming Group of People
I was nervous coming in as this was the first time I needed any bodywork done to my car. And everyone I spoke to was amazing and so kind! The man who came out to look at my car at first was so chatty really made me relax! and was so informative! And Shannon behind the desk was 10/10. Made me feel so at ease, and was so funny! I was originally quoted 2-3 weeks, but only took 1! So I was even more happy with that! And the car looks like new!
Honestly couldn’t have asked for a better experience! Thank you to you all!
3 de fevereiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that you felt at ease and well-informed throughout your first bodywork experience. We appreciate your kind words about our team and are so glad you're pleased with the quick turnaround and the results! Thank you for your feedback.
Perfect service
Perfect service, Shannon and the team were fantastic throughout. Truck looks great, very happy!
10 de fevereiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that you had a perfect experience and that our team was fantastic. We appreciate your positive feedback and are glad you're happy with your truck!
Great service from start to finish
Lovely service at the reception. Good contact from the team. Very well explained as to what to expect. Vehicle ready to collect 2 days earlier that expected.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that you received lovely service and had good contact with our team. We appreciate your positive feedback regarding the clear explanations and early vehicle collection.
The estimator Matt helped me
The estimator Matt helped me greatly with a small problem with a contrwct car that would have made me have to put in an insurance claim. Instead he spent time and effort to help solve the problem. I no longer need to claim which woild have cost more and more in the long run.
Thank you Matt.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that our estimator was able to assist you with your car issue. We appreciate you taking the time to share your positive experience. It's great to know we could help you avoid an insurance claim.
Great service
Great service. Kept updated every step of the way. Highly recommended.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to leave us a review. We are happy to hear you received great service and were kept updated.
I had a great experience at Ashgrove…
I had a great experience at Ashgrove Motor Body Inverness. The whole process went smoothly and quickly. I am very satisfied. Great customer service.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that your experience went smoothly and quickly. We appreciate your satisfaction and value your feedback on our customer service.
Repairs not completed properly
Did not complete part of the repairs shown on their own damage assesment to the Insurance company,damage to a door.
I have the email where they state the repairs were approved,yet now they are claiming the insurance company did not approve this part,this was news to Admiral Insurance when I contacted them.
Will be contacting Mastercard to get my excess refunded as they have not completed the work and also contacting trading standards
Well guess what , you had to take the car back and actually complete the repairs properly.
If you had bothered to check with ourselves or with the insurance company you would have been told how that damage to the door occurred during the accident.
There is no way myself or anybody else I know would put a vehicle near you after this, Ashgrove Body Shop is your franchise in Inverness so steer clear of that.
Unfortunately when dealing with insurance companys you have no choice
30 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Inverness
I would like to clarify the documentation you received to ensure there is no confusion regarding the repairs performed.
The document you are referring to is our Pre-Repair Check Sheet. We use this to record all existing damage on a vehicle, including both accident-related and unrelated wear, before any work begins. This is a standard industry practice to protect both the customer and the shop by providing an accurate "snapshot" of the vehicle’s condition upon arrival.
Regarding your specific repairs:
Authorised Repairs: We identified and repaired the damage to the front right (R/F) side, as instructed by your insurance company.
Unrelated Damage: The damage on the left-hand (LH) door was documented as "pre-existing" because it was not consistent with the primary accident.
Please note that as an insurance-approved repairer, we are strictly authorised to repair damage that is both instructed by your insurer and consistent with the specific claim incident.
The "Damage Assessment" we use for the actual repairs is an internal technical document that differs from the Pre-Repair Check Sheet you viewed. Rest assured, all repairs authorised by your insurance provider have been completed to standard.
Communication was good but poor workmanship.
Communication was good, Shannon excellent at keeping me up to date.
Took a very long time to repair and the messages that the vehicle was going to be ready starting in early December and I picked it up end of January, that was particularly annoying. Edit: On closer inspection there is a botched wiring loom and a slack bumper, very poor!
30 de janeiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We appreciate your feedback and are glad the communication was helpful. We're sorry the repair took longer than expected, and that updates on the vehicle's readiness were not accurate. We'll review our processes to improve our timelines.
The repair was good,
The repair was good but the wait for spares was too long. Communication with the customer during the process was generally good. It is a bit confusing to be told that the repair is completed but that my car had to go through QC with no idea how long this would take. For customers who have to come some distance to collect this information would be very helpful.
23 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Inverness
We appreciate your feedback. We're happy the repair met your standards. We regret the delay in obtaining the necessary parts and any confusion regarding the QC process. We'll review our communication procedures to ensure customers are better informed about expected timeframes.
Ashgrove body repairs
Spot on service , Shannon was very friendly, helpful & flexible regarding booking in , repair was carried out quickly & to a very high standard - Thanks
15 de janeiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to leave us a review. We're happy to hear the service was spot on, and the repair was carried out quickly and to a high standard!
Shocking service
Estimate for repairs was 7-10 days now on day 73
Received car back on day 70 and was back in the garage on day 70 then received the car back on day 73 and his back in the garage on day 74
Just one excuse after another was told mid Dec car was in polishing and valet so called next day and was told waiting on parts
Shocking customer service and form email complaint to Tesco insurance has been lodged
12 de janeiro de 2026
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We apologise for the delay with your vehicle’s wheel arch liner, which, although ordered in November, did not arrive with us until 07/01/2026. This was unfortunately beyond our control. We completely understand any frustration this may have caused. I also note that you were provided with many updates so that you were not left wondering what was happening with your vehicle.
Very pleased with repairs received in…
Very pleased with repairs received in minor accident,Kept informed of progress when repairs commenced, with the front of house staff very very helpful.
10 de dezembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're delighted you were pleased with the repairs from your accident. It's great to hear you were kept informed of the progress and found our front of house staff helpful. Thank you!
Every was really straight forward- very…
Every was really straight forward- very friendly staff always keeping me updated. More than happy 😊
18 de dezembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We appreciate your 5-star review! We're happy that our staff was friendly and kept you informed, making your experience straightforward.
Collected my vehicle today 23/12/25 the…
Collected my vehicle today 23/12/25 the service I received was fantastic,but a special mention to Shannon who was very efficient and polite.
23 de dezembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that you received fantastic service when collecting your vehicle. It's great to know that you found a member of our team efficient and polite. Thank you!
The team were really helpful and kept…
The team were really helpful and kept us up to date with the repairs. Shannon Would send updates via email or drop us a we call . Repairs completed is a timely manner and to high standards
19 de dezembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that our team was helpful and kept you informed about the repairs. We appreciate your feedback regarding the timely completion and high standards of our work.
Very bad service
Very bad service. Lack of communication. They had the wrong email address which would have flagged up on the emails yet they didn't call to get the correct email or to speak to me. Didn't chase up the parts. Car was with them for 6 weeks. Receptionist was on the verge of being rude when I called.
9 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Inverness
Thank you for taking the time to share your feedback. We are sorry to hear that you feel dissatisfied with your experience and would like to clarify a few points raised in your email.
Firstly, we can only use the contact details provided to us by your insurance company. Unfortunately, we are unable to amend or verify these details independently unless we are advised otherwise. While we use automated systems to issue updates, these systems rely entirely on the information supplied to us.
Regarding parts, we can confirm that the required components were actively chased with the supplier every two days. Regrettably, parts availability and delivery times are outside of our control, and we must wait for suppliers to release them in the same way our customers do. This is a common issue across the industry and was the primary reason for the repair duration.
As for the length of time your vehicle was with us, this was directly linked to parts delays rather than a lack of action or communication on our part.
Finally, we would like to address your comments about our receptionist. Our staff are expected to remain professional at all times, and we are confident that this was upheld during your interactions. We also expect conversations to remain respectful, and our team should not be subjected to inappropriate or discourteous behaviour as they were!
Fantastic and quick service
Fantastic and quick service. Thanks guys 🤩
17 de dezembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're so happy to hear that you received such fantastic and quick service from our team! Thank you for your positive feedback; it means a lot to us.
Shannon looked after me so well
Shannon looked after me so well, regular email updates on my repairs.
Many Thanks xx
16 de dezembro de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Inverness
We're happy to hear that you were well looked after and received regular updates. Thank you for your positive feedback; it means a lot to us.
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