Genuinely made my day with a visit to this place. Couldn’t have asked for better customer service - nothing was too much trouble and it was refreshing to be greated with a “can do” attitude. Professio... Ver mais
A empresa respondeu
Localização
Alterar localização9a Messenger Close, LE11 5SR Loughborough, Leicestershire, GB
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Leia as opiniões dos outros
Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Th... Ver mais
A empresa respondeu
The Customer Service team were really good, particularly Caris who booked my vehicle in for inspection and a repair service. Caris kept me informed at each step of the process along the way. The vehic... Ver mais
A empresa respondeu
Very polite front reception staff keep.up to date all the way through and my car was repaired to an excellent standard
A empresa respondeu
Informações sobre a empresa
Sobre Fix Auto UK - Fix Auto Loughborough
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
9a Messenger Close, LE11 5SR, Loughborough, Leicestershire, Reino Unido
- 01509 631838
4,7
Excelente
447 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Fix Auto UK - Fix Auto Loughborough
Good afternoon Ms Mehta,
Thank you for taking the time to leave us some feedback! I have shared this with the team who are always grateful to receive feedback.
Thank you
Faye
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Ms Smith, Thank you for your review! We are glad to hear you were so happy with the service. Have a lovely weekend, Faye.
Marvelous staff and did everything to…
Marvelous staff and did everything to my satisfaction I was able to get hold of staff when I rang
29 de fevereiro de 2024
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Mr Unwin, thank you for your review. We are pleased to hear you were happy with the service you received, and the staff are grateful for your taking the time to leave us a review.
Kind regards, Faye
Very friendly customer service and…
Very friendly customer service and excellent professional repair work! Thanks to the ladies in reception Karen, Heather and Louise, Estimator Adam, Manager Terry and the rest of the staff, thank you and God bless you all!
8 de março de 2024
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning,
Thank you so much for taking the time to leave us such a lovely review! We are pleased to see that you were so happy with the repairs and the service, and i have shared this with the team.
Kind regards
Faye
Friendly and efficient staff
Friendly and efficient staff, good communication, and a job well done
8 de março de 2024
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Ms Bedford,
Thank you for your review, we are glad you were pleased with the service.
Kind regards
Faye
Pick my car on time kept me updated all…
Pick my car on time kept me updated all the way delivered
My car back to me excellent service would recommend
7 de março de 2024
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning, Thank you for your review, we are pleased to hear you were happy with the service you received.
Kind regards
Faye
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Ms Stafford, thank you for your review. We are happy that you were happy with the service and the repairs and i will share this with the team.
Kind regards
Faye
The company from start to finish to be…
The company from start to finish to be honest the Louise and the other members of staff who booked my car in to the amazing young man who dropped off the courtesy car and took mine away to be repaired. The constant messages and emails letting me know about the cars progress. To the lady saying my car was ready and me doing a happy dance lol. And lastly the the important bit the workmanship outstanding you couldn’t tell absolutely amazing and washed and cleaned and the Paul dropping it off and collecting the the other one which I won’t miss lol. The staff are so freindly go out there way and quick I can’t thank you all enough for what you have done so very much appreciated thank you
29 de fevereiro de 2024
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Ms Devine, thank you for such a fantastic review! We are thrilled to hear that you were so happy with the service and the repair you received, and I will certainly be passing onto the team.
Kind regards
Faye, Fix Auto Loughborough
No hassle and speedy.
No hassle and speedy.
Impressed with the great quality and quick repair.
Good Communication.
14 de fevereiro de 2024
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning,
Thank you for the review, we are glad you were happy with the service and the repairs you received.
Kind regards,
Faye
Fantastic service from all your team…
Fantastic service from all your team from start to finish to my body repair on my ford focus, well done to you all the body repairs were excellent, would recommend to anyone keep up the good work
16 de fevereiro de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Loughborough
Good afternoon Jemma,
Thank you for taking the time to leave us a review. We are pleased to see you were happy with both the service and the repair to your vehicle!
I have shared your comments with the team, who appreciate all customer feedback but especially when it is so positive.
Kind regards
Faye
Bumps and damage gone
From start to finish it was brilliant collecting and dropping off vehicles was kept up to date constantly and my vehicle was repaired ahead of time they were superb I would recommend them to everyone 5 star service
14 de fevereiro de 2024
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Mr Thornton,
Thank you for your review, I have shared this with the team who are glad to hear that you were so happy with the service and repairs you received.
Kind regards
Faye
Will not apologise for the nightmare…
Will not apologise for the nightmare experience with the Loughborough branch.
31 de janeiro de 2023
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning,
Further to our discussion, once we receive your complaint in writing outlining the items you would like to raise, and your suggested resolution, we will be in touch.
Bearing in mind the vehicle was on site approx 2 years ago and your complaint is with a member of staff who no longer works for the company, this is something we will then look to discuss any appropriate action required.
Kind regards
Faye
10 out of 10 I’ve just fetched my Audi…
10 out of 10 I’ve just fetched my Audi back from these guys at Fix Autos in Loughborough this place is brilliant from the ladies at the front desk in reception, estimators and guys in the workshop when I dropped my car off at Fix Autos the ladies on reception check your car over before you leave it also asking if you agree with them, my car was collected all nice and clean minus the damage it went in with the work carried out was 10 out of 10 would highly recommend this garage to anyone I can’t understand why some people put bad reviews because nothing was to much trouble would definitely use this place again,thanks Auto Fix
23 de janeiro de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Ms Hutsby,
Wow what more could we ask for from a review! Thank you for taking the time to leave such brilliant feedback. I have shared with the team who love to hear that their hard work has been acknowledged.
You know where we are should you require an MOT or service in the future.
Kind regards, Faye
Great service at fix auto today very…
Great service at fix auto today very nice and clean yard 👌 quality staff to deal with
18 de janeiro de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Loughborough
Good afternoon Mr Bullys, thank you for your review!
10/10 from start to finish - highly recommend
My experience with Fix Auto Loughborough was exceptional, from start to finish.
Needed work on my front bumper, it only took 3 days when I thought I wouldn't have my car for a week.
Amazing service from the ladies on reception, they were very helpful :)
11 de janeiro de 2024
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning,
Thank you for leaving a review, we are thrilled to see you were so happy with the service you received by the team and i will certainly share this will them.
Kind regards
Faye
General service was very good
General service was very good. The ladies in reception were both friendly and helpful.
The estimated Adam was also very helpful. The actual finished job appears to be OK. But I have noticed a slight paint blemish and marks on the vehicle that were nor there when I took my vehicle in for repair.
Also the cleaning of the car left much to be desired . The hand over was not whatci expected. I thought someone would have done a personal handover explaining the finished product.
15 de dezembro de 2023
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Mr Locker,
Thank you for your review, we are glad you were generally happy with the service you received, although disappointed that you are not entirely satisfied with the entirety.
I will ask a member of the team to contact you directly about the additional issues, however in the mean time if you could email in images of the areas you aren't happy with to reception.loughborough@fixauto.co.uk so that we can check pre repair footage please.
Kind regards
Faye
A very good service provided all the…
A very good service provided all the way through the process to completion.
15 de dezembro de 2023
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Ms Priestnall,
Thank you for your review, we are glad to hear that you were happy with the service provided to you by our team.
Have a lovely Christmas
Kind regards
Faye
Resposta da Fix Auto UK - Fix Auto Loughborough
Good afternoon Ms Kavanagh,
Thank you for your review, the team are glad to hear that you were happy with the service you received.
Have a lovely Christmas.
Kind regards
Faye
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning,
Thank you for your review, we are always glad to hear that our teams hard work has paid off. I will share with them.
Kind regards
Faye
Great reception staff
Once again, the ladies in the office/reception were helpful, friendly and professional. The work was done promptly.
7 de dezembro de 2023
Resposta da Fix Auto UK - Fix Auto Loughborough
Good morning Ms Agar,
Thank you so much for leaving us a second review! I have shared with the team who are always grateful for feedback.
Have a lovely Christmas.
Kind regards
Faye
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