They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... Ver mais
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Leia as opiniões dos outros
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... Ver mais
A empresa respondeu
Staff and organising car in/car out generally very good. Site is a bit too crowded - not enough space for customers to park.
A empresa respondeu
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Fix Auto UK - Fix Auto Park Royal
Escrito pela empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
50 Minerva Road, NW10 6HJ, Park Royal, London, Reino Unido
- 0208 961 8961
4,0
Bom
321 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Excellent! The staff is professional and friendly!! Definitely deserve 5* Thanks again!!
18 de julho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Hello Ms Foster
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Friendly and Professional Staff
I spoke to a few different people at Fix Auto when arranging repairs for my car after a crash. Everyone was very professional and kept me updated throughout. I'm really pleased with the work that was done and loved the added gesture of giving my car a clean!
30 de junho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Hello Ms Mason
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fantastic experience
Fantastic experience! Jonathan and his team have been super helpful. Jonathan even went out of his way to assist me on his day off. Thoroughly recommended!
19 de julho de 2023
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Park Royal
Hello Mr Ahmed
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Repair carried out was fine but…
Repair carried out was fine but communication very poor no updates provided.
4 de julho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Hello
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
We are happy with service and staff was…
We are happy with service and staff was very helpful.
26 de junho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Vimala,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Staff were very helpful and explained…
Staff were very helpful and explained what was going to be done. It took a bit longer than I expected but was very happy with the results. Very friendly staff.
23 de junho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Ellen,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good customer service but there was…
Good customer service but there was miscommunication between Auxillis and Fix Auto which delayed car being fixed sooner. This is the only item that stopped me awarding five stars
27 de junho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Mr Shah,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great service once again
Following recent works on my car, I realised a slight issue. To be clear not with the work carried out but with a marker used on my windscreen. This could only be seen when the car got wet.
On contacting the customer relations manager, he quickly looked into the possible cause and gave a solution.
They were flexible and got me in, in a few days. I was greeted well and my vehicle in and rectified in an hour.
Brilliant customer service.
Thank you
24 de junho de 2023
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Miss Flavius,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great Repair
For the duration of the repair, the contact with the customer relations manager was second to known.
The repair was carried out within the short timeframe I was given. The repair was done with no complications and done to a high spec.
18 de maio de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Miss Flavius,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
fix auto were great at giving me…
fix auto were great at giving me accurate estimates of when the work would be done. Always quick to pick up the phone and really good quality of work.
20 de junho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Aishah,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
I am satisfied with the service…
I am satisfied with the service performed. The repair took a long time for such a small damage to the car. other than that everything's fine. I recommend.
15 de junho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Mr Chmielewski,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you. I apologise for the delays that happened but please be advised as this is an insurance work we could only do what has been authorised by the work provider and the sensors on your car was initially not a part. The insurance engineer later made a decision to authorise it after they decided to take the vehicle to the main dealers for further diagnostics which took all the time.
rest assured you have a 5 years of repair warranty for the repairs carried out and should you have any concerns or require any support in the future, please let me know directly.
Jonathan Thomas
Office and Customer Relation Manager
Terrible Customer Service and even worse service on the repair of the car
I was unfortunately in an accident through no fault of my own, insurance company sent me to this garage. Took approx 1 month for the repairs, and it has had to go back 4 times since then due to the job not being done properly or new marks and scratches being added to my car that were not there before hand. I phoned them up with all of the issues that I had experienced including added miles on my car where they had been driving around in it and the customer service was appalling. Stay clear!
13 de março de 2023
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Park Royal
Good Morning,
I haven't been able to locate your details. Please can you contact me directly to discuss your concerns with us.
you can email me at - jonathanthomas@fixauto.co.uk or call us at 02089618961 option 1
Lovely friendly staff who were very…
Lovely friendly staff who were very helpful and kept me informed and updated on the progress of the repairs to my vehicle. Very happy with the quality of the repairs.
5 de junho de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Miss Rosie,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great customer service
Excellent communication from beginning to end. Staff were always courteous and polite. My car was collected for repair and delivered upon completion. My car looked brand new on delivery. I would highly recommend
25 de maio de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Miss Sewell,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Resposta da Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
SCARED TO DRIVE MY CAR NOW
My car went in to get the bumper replaced and was returned to me with other issues.
I noticed my car is leaking from the exhaust and the petrol is rapidly going down 3x faster than it would before i took it in for repairs.
But when i brought it back for them to check it out and expressed my concerns of my car leaking petrol, the man that seemed like the manger was condescending, unhelpful and belittling. I was told "that normally happens when you drive your car, the petrol goes down". He did not want to check or run any diagnostic on the car instead turned me away and suggested i pay to get my car checked out somewhere else.
As a female, going into a mechanics can be very intimidating as it is, let alone being met with such an attitude, treatment and a car that now has other issues.
I wouldn't recommend this garage to anyone and would say stay away.
22 de maio de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Ms Thompson,
Thanks for sharing your review. As you correctly pointed out the vehicle only came for bumper and tailgate (body work); I cannot categorise the issues you mentioned as an issue hence I gave you the right advice. Your car will be required to heat up to function correctly as a result, your vehicle accumulates extra heat, which is then released through the car's exhaust pipes. As a result, you will notice water droplets flowing out of your exhaust pipes since the heat will cause condensation. That’s the characteristics of exhaust. The indicator for the fuel left in car (miles left figure) - is only based on estimation and not a true representation of actual fuel left. It is based on the driving, acceleration and braking pattern.
As within the body shop environment for several years I understood these are nothing to do with the repairs and don’t believe there to be any problem at all with your car hence I only advised you for your own peace of mind to take it to Suzuki directly and see if they can find any fault after which you can share the findings report with us so we can liaise with insurance engineer and get the work done if at all anything required. I once again believe there is nothing wrong with your vehicle.
I apologise if you felt intimidated, unhelpful,condescending or belittling by my attitude but I was only trying to do my job and give you a true straightforward advice and believe I was completely professional during the time we spoke.
Please be advised you have a 5 years of repair warranty for all the work carried out and
should you still have any concerns or may require any assistance in future, please let me know and I’ll be more than happy to help.
Jonathan Thomas
Office and Customer Relation Manager
My partner came in to repair his car…
My partner came in to repair his car and all the reception staff was amazing very quick helpful and friendly especially reanne very friendly and warm smile! 👏
10 de maio de 2023
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services and thank you for the word of appreciation for Rhian.
It was a pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very good service
Communicated well. Did a good repair job. Customer service was excellent- delivered and collected car and were flexible and helpful
11 de maio de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Mr. Karsberg,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Mr. Ringham,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
My car has been fixed very quickly from…
My car has been fixed very quickly from them. They are very cooperative and understandable. And they done work satisfactorily.
4 de maio de 2023
Resposta da Fix Auto UK - Fix Auto Park Royal
Dear Mr. Kamal,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
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