FKN Rich Opiniões 627

Resposta da FKN Rich

19/06/2024

Thank you for your feedback! We're thrilled that you're satisfied with the quality and comfort of your sunglasses. We aim to provide both elegance and value. Enjoy your stylish new eyewear!

-FKNRICH Team

Resposta da FKN Rich

19/06/2024

Thank you for your feedback! We're thrilled to hear that you're satisfied with our product quality and services. Your satisfaction is important to us, and we appreciate your recommendation. We look forward to serving you again soon with the same level of excellence!

-FKNRICH Team

Resposta da FKN Rich

19/06/2024

Thank you for your positive feedback! We're delighted that you appreciated our communication, service, and the quality of our merchandise. We look forward to serving you again soon!

-FKNRICH Team

Resposta da FKN Rich

19/06/2024

Thank you so much for your kind words! We're thrilled to hear that you love our clothes and that you had a great experience with our customer service. Your satisfaction is our priority!

-FKNRICH Team

Resposta da FKN Rich

Actualizada a 12/09/2024

We’re very sorry to hear about your experience and the issues you’ve faced with your order. The tracking number provided isn’t invalid; it’s just that the package hasn’t been scanned in by our shipping courier yet, which is why there are no updates available at the moment.

We understand your frustration with the delays and inventory issues. Please contact us directly at sales@fknrich.com with your order details so we can investigate and resolve this matter for you. We appreciate your feedback and will use it to improve our processes.

Thank you for bringing this to our attention.

- FKNRICH Team

Resposta da FKN Rich

19/06/2024

Thank you for your positive feedback! We're delighted to hear that you love the shorts and hoodies, and that you find the material to be of very good quality and comfortable. We look forward to serving you again in the future!

-FKNRICH Team

Resposta da FKN Rich

19/06/2024

Thank you for giving us a try and for your fantastic feedback! We're thrilled that you love your first order and are already planning to return for more gear. We can't wait to serve you again!

-FKNRICH Team

Resposta da FKN Rich

12/09/2024

We’re truly sorry to hear about the delay with your order and the lack of response to your emails. This is not the experience we strive to provide.

The tracking number may not show updates yet as the package might not have been scanned by our courier. Please reach out to us directly at sales@fknrich.com with your order details so we can urgently address this issue and provide you with an update.

As a small and growing team that has rapidly expanded due to our popularity, we’re working hard to improve our processes and handle increased demand. We appreciate your patience and feedback as we strive to better serve all our customers.

Thank you for bringing this to our attention.

- FKNRICH Team

Resposta da FKN Rich

12/09/2024

We’re really sorry to hear about the delay with your recent order and the difficulty in reaching our customer service. This isn’t the experience we aim to provide.

The tracking number might not show updates yet as the package may not have been scanned by our courier. Please reach out to us directly at sales@fknrich.com with your order details so we can investigate and resolve this issue for you.

As a small and growing team, we’re working diligently to improve our service and handle the increased demand. We appreciate your patience and feedback as we work to better serve all our customers.

Thank you for bringing this to our attention.

- FKNRICH Team

Resposta da FKN Rich

19/06/2024

I'm sorry to hear about your frustrating experience. It sounds like there was a misunderstanding regarding the status of your order. Pre-order items often do not appear in the tracking system until they are actually shipped and scanned by the carrier, in this case, Canada Post. This delay can sometimes lead to confusion and concern among customers.

Regarding the tracking number issue, it's possible that the tracking number provided was not yet active because the item had not been shipped or scanned by Canada Post. This is a common occurrence with pre-order items where the tracking information becomes valid only once the shipment process begins.

It's concerning to hear that you felt ignored by our customer service team for 10 days. We aim to provide timely and responsive support to all our customers, and your experience does not meet our standards. We apologize for any inconvenience or frustration this has caused you.

We understand your caution and appreciate that you used PayPal for your payment, which offers buyer protection. If you have not already done so, we recommend contacting PayPal to discuss your concerns and seek resolution for your order.

If there's anything else we can do to assist you or clarify the situation, please reach out to us directly at sales@fknrich.com. We value your feedback and want to ensure that we address your concerns promptly.

-FKNRICH Team

Resposta da FKN Rich

Actualizada a 19/06/2024

I'm really sorry to hear about your experience. At FKNRICH, we pride ourselves on using premium materials for our clothing to ensure the highest quality for our customers. It's concerning to hear that you received the wrong items and have been facing challenges with initiating a return. This is not the level of service we aim to provide.

We understand your frustration with the lack of response from our support team and the delays in resolving your issue. Your feedback is valuable to us, and we apologize for any inconvenience caused. We strive to provide excellent customer service and are disappointed to hear that we fell short in your case.

Regarding your experience with our Discord community, we aim to foster a positive environment for all our customers, and it's disheartening to hear that you were banned for expressing your concerns. This is not reflective of our values.

Please reach out to us directly at sales@fknrich.com so we can personally assist you with resolving your issue and ensuring you receive the correct items or a refund promptly. Your satisfaction is important to us, and we want to make things right.

Again, we apologize for the inconvenience and appreciate your patience as we work to improve our processes and customer service.

-FKNRICH Team

Resposta da FKN Rich

19/06/2024

We're very sorry to hear about the issue with your package and the lack of response to your emails. Please accept our sincerest apologies for the inconvenience this has caused. We take customer satisfaction seriously and would like to resolve this matter promptly. Please reach out to us directly at sales@fknrich.com so we can assist you further.

-FKNRICH Team