Flexiaura Opiniões 7

Resposta da Flexiaura

Actualizada a 11/11/2025

07/11/2025 - Further to your reply.

Hi Again Keith,

We hope you’re doing well.

First and foremost, Trustpilot has verified our business details and confidently lists Flexiaura as a UK-based company, following a review of our private documentation. If your tracking information suggests otherwise, it is likely an error from the couriers system.

Besides from that. Our records show that you’ve opened a dispute with your bank claiming “goods not received.” However, both our delivery partner’s records and your own correspondence confirm that the item was successfully delivered.

At Flexiaura, we take pride in delivering a premium experience for our customers, and the consistently positive feedback we receive through our website reflects that commitment.

While Trustpilot is an open platform where reviews aren’t always verified for accuracy, we encourage customers to contact us directly so we can resolve any issues quickly and fairly.

We sincerely hope this clears up any misunderstanding.

Wishing you well,
The Flexiaura Team

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23/10/2025

Hi Keith,

I’d like to start by clarifying your concern about the delivery origin. After reviewing your tracking information, there’s no indication that your order was shipped from China.

Flexiaura operates fulfilment centre's in both the UK and the US, depending on where the order is placed. We do not dispatch from China, and as a company proud to be primarily UK-based, we do not appreciate false information being spread around our brand.

That said, I completely understand your frustration. The past few weeks have been extremely busy — our warehouse has sold out four times in the last 32 days — and with the Christmas season approaching, our logistics and support teams are working flat out to keep up with demand.

As a gesture of goodwill, I’ve processed a full refund for your priority shipping.

I’ve also sent you a private email with an update on your delivery status (which is arriving soon!) , and I’m more than happy to help with any further questions you might have.

Wishing you a great Sunday, and thank you again for your patience and understanding.
We genuinely value your feedback, as it helps us continue improving the experience for every customer.

Best regards,
Alex
Customer Care

Resposta da Flexiaura

14/10/2025

Hi Theresa, we’ve looked into this and can’t find any order under your name. If you placed an order using different details, please get in touch with us directly before leaving a review — we’re always happy to resolve any genuine issues quickly and fairly.

We also want to clarify that we do not speak to our customers in the way you’ve described. We take pride in offering professional, respectful service and don’t appreciate false or misleading information being shared around our brand. Please reach out so we can investigate this properly and make things right if there’s been any misunderstanding.

Thank you,
The Flexiaura Team