Flexport Opiniões 153

No phone support, Poor customer service. Ongoing issues with fulfillment and billing. LOVED Shopify Fulfillment Service, its been a poor drop off.

Worst company ever. The only reason I even had inventory with them was because my Shopify inventory went to them.

Don't trust them with your inventory period. Your items will go missing and they will do nothing. At least a few thousand units of inventory have gone missing and I have not been compensated. And they weren't proactive to even notice.

And on the flipside, they implemented a $500 minimum fee every month, which I just got emailed will become $5000 minimum. It is a huge joke and robbery. Companies that do this are pretty much starving. My bet they will go out of business in a couple of years. Stay FAR AWAY from them. I may take legal action against them to be honest.

We've been using Shopify Fulfillment (US), before they became part of Flexport. All good, nothing to complain about.

After our stock migrated to Flexport issues began.
Missing stock, missing inbounds, incorrect inbounds, incorrect shipments. Products were also incorrectly weighed and measured, which resulted in additional costs 'due to product size and weight'.
Even off-boarding is terrible. I'm almost two months in the process of getting my stock out of their warehouses. While there (again) are missing products Flexport is taking no accountability.

I would suggest looking elsewhere.

Flexport has truly proven to be an invaluable partner in navigating the often-complex world of global logistics. Their platform is incredibly powerful, offering transparency and control that's often missing in this industry. What truly sets them apart, however, is their dedicated team. They proactively identify potential issues and offer smart, effective solutions, ensuring our shipments arrive securely and on schedule. It's clear they're committed to not just moving goods, but to being a foundational part of our operational success.

We've been working with Flexport for several years now. The platform has been compelling because of its transparency for everyone involved. We're currently building up our order management system to further strengthen the process. We've always found good solutions together with Flexport.

Working with Flexport has been a great experience. The team we work with is incredibly dedicated, knowledgeable, and proactive—they go above and beyond to ensure our shipments run smoothly and any issues are addressed quickly and thoroughly.

Flexport treats us like a partner and that mutual investment, I believe, has allowed our companies to grow together.

It has really been a pleasure working with them, and we’re excited for what’s ahead.

The mix of state of the art technology platform and very strong customer focused operations team. With Flexport as partner, Ergobaby built a best practice process for inbound shipments.

We haven’t had any inventory with them since March 2024. In June 2025, they suddenly implemented a $500 minimum monthly fee. Despite their system showing no available inventory, they now claim we still have stock at their facility and are trying to charge us for its removal plus the $500 minimum. We haven’t used their services in over a year.

I used to have a solid relationship with this company and even helped them set up their entire kitting process while they were going through a buyout. But ever since they were taken over from being Deliverr, everything changed.

The fees keep going up for no clear reason, and the support is basically useless now. You get templated responses, no real answers, and no accountability. They’ve become cold, corporate, and all about squeezing more money out of their customers.

It’s sad to see how they treat people, not just partners, but even their own employees that I was dealing with.

Had to have 2 separate meetings to discuss the initial brief. Contact was late to the meeting - had to email to remind them. Spent an hour going over the brief. Contact confirmed I would have the estimated costs back that day.

Still waiting... Chased 4 times. Does not fill me with confidence when logistics are what they do.

I've been working with flexport as my 3PL for the last 2.5 years. They've gone through some big changes in that time, and I've noticed many improvements. The logistics industry is notoriously complex, and having a trusted partner like Flexport that I can count on is integral to growing my CPG business and its continued success. Setting up will take a little bit of time to get used to all the processes, especially for inbounds, but you will experience that with any 3PL. Most my orders are shipped out within 24-48 hours and the customer support has really stepped it up in the last year. I'm very happy to have found you guys am confident you can help scale my brand to $100M+.

As Material Manager at Watts Water Technologies, I’ve had the opportunity to work closely with Flexport as our global logistics partner. Their platform has consistently delivered exceptional service by streamlining coordination from our international suppliers to our receiving docks.

Flexport’s real-time visibility, proactive communication, and user-friendly interface allow us to make better, faster decisions in our supply chain. Their team is highly responsive, providing timely updates and resolutions that help prevent costly delays and disruptions.

The integration of data, documentation, and shipment tracking in one centralized platform is a major advantage, especially for a global operation like ours. Flexport has helped us improve reliability, reduce lead times, and maintain better control over inbound logistics.

Overall, Flexport has proven to be a critical partner in helping us meet customer demands with efficiency and confidence. I highly recommend them for any business seeking a smarter, more transparent logistics solution.

Flexport has been a game-changer for us. The platform is incredibly easy to use, with clear navigation and all the detail we need to manage our logistics efficiently. In a fast-paced world where time matters, their quick response time truly stands out, it makes all the difference.

One of the biggest benefits we've experienced is their support with purchasing and tracking biofuels. This feature has been essential in helping us offset our carbon footprint and stay aligned with our sustainability goals. It's not just a logistics tool, it’s a partner in our climate strategy.

We've been on Flexport for about 5 years now. We switched during COVID and have always had account reps that were responsive, active in our business, and felt like partners when we needed it.

During the tariff mayhem of 2025, both Flexport's freight team and their capital team have reached out to us to see how they can help.

While there are always hiccups in supply chains, Flexport's team has always helped us remedy any issues. We've been with other freight forwarders, and this hasn't always been the case.

Flexport's dashboard is a world difference than managing freight through hundreds of email threads and phone calls. All of our notes, documents, and information are always available and organized in their system.

Very well portal. I love the way how i can manage all containers. Very quick updates about the status, delay, etc.

The portal with easy connections to both TikTok, Shopify and Amazon helps our daily operation to keep headcounts down on our side. They are very flexible into peak and peak planning was superb.
We also love the responsability over claims and the claims policy.

They constantly lose product. They have a policy which allows for them to lose up to 1.5 percent each year in their warehouse. We’ve had multiple shipping issues with much larger losses when we onboard new items. The staff constantly changes, and they aren’t accountable. They’ve also changed their policies and raised their prices. What you sign up for may not be what you get.

We had a “dedicated team member” who promised the moon and was fired, I would guess because non of his promises were true, and he was paid on intake commission.

We recently had an issue with lost orders as we were removing product to stock in stores. My assistant was given Google meet links where no one showed up, she was told people would respond, and they didn’t, and when she pointed it out and said she didn’t appreciate being lied to, she was scolded for being uncivil.

They are a joke. Whoever their corporate overlord is clearly has been stripping them for either bankruptcy or a sale.

That’s the vibe they give.

Initially it was a few hundred dollars to
Ship everything to them - about 7k units.

I was told they raised their internal prices in February, via an email I never saw; so if I want to move to a new center, rather than the 300-400 dollars it would have been previously, it will be closer to 6k dollars.

I’m tempted to eat the loss and just move anyway.

We’ve been working with Flexport as our 3PL partner for 2 years now, and the experience has been nothing short of exceptional. From the very beginning, their team has shown a deep understanding of logistics and a genuine commitment to our success.

The platform itself is incredibly user-friendly, transparent, and gives us full visibility into our shipments — which has made a big difference in how we manage our supply chain. Communication is fast, clear, and proactive, and their support team always goes above and beyond to help when we need it.

Whether it’s handling complex international shipping or ensuring inventory is in the right place at the right time, Flexport consistently proves themselves to be reliable, efficient, and trustworthy.

Highly recommend to any business looking for a forward-thinking, dependable logistics partner.

What can I say about flexport… more like, what can’t I say! Simplified freight management (‘as easy as ordering a pizza’) from Supplier to Consignee, with hands-on, amazing support. Digitizing & simplifying your supply chain visibility, saving you costs, frequent market & industry updates, AI reporting & feeling like you’re part of a family (not a money-hungry conglomerate!). The constant innovation puts the rest of the industry to shame; new AI/ software improvements, new ventures into fulfillment, competitive rates, demystifying the global challenges, and a smashing service! My only regret is not using them sooner (Superfan for 2 years now). Thank you flexport, no one even comes close… <3

They are always explaining all the steps in duty drawbacks which is very helpful since we just started doing them here in the states (vs Canada)

I'll start by saying the issues that other reviewers seem to have with Flexport are definitely not my experience. Lots of complaints about customer service and similar problems. Initial setup with the company was good; some back and forth as expected to get everything going. Integration with Shopify and Amazon went well and continue to function properly (though I check daily to be sure orders are pulled in properly). Fulfillment costs are reasonable, and customer support has been very quick to respond and handle any issues I've thrown at them.
The only complaints I can really throw out there are that Amazon orders were not being fulfilled within the shipping window during Black Friday/Cyber Monday (due to unexpected volume of orders), and also the fact that we really don't get any control over which shipping methods are used. Flexport uses a variety of shipping companies, including some gig worker companies (think Uber and Veho; they used to use DoorDash but thankfully quit using them), and uses an algorithm to determine which method to use to get the order to the customer within the chosen shipping speed tier. We can actually request that a particular order not use certain shipping methods (for example if UPS didn't doesn't deliver to a customer's home address, we can request they not be used), but we have to open a ticket for that. They also, as of time of this review, do not offer express shipping for international orders, but I'm told they're working on it.
At the end of the day, we're quite happy with Flexport over our previous 3PL. Prices are better and let's be honest everyone - some issues in 3PL fulfillment will be present regardless of who you are using!
Overall big shoutout to our support staff over at Flexport; we've very happy with them.