Would never ever use them again what an absolute waste of money. I put an ad on there. It was saying that I've had over forty people ask for details ( ie phone number or email ) and not one person ha... Ver mais
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No problems with the supplier switches in the past. Hopefully this will continue. We are in changed circumstances as our old back boiler system has been replaced with an up to date Combi boiler. So ar... Ver mais
A empresa respondeu
Largely speaking being with Flipper has been worthwhile. They certainly have saved me a lot of time searching for the best deal and although I haven’t always been completely satisfied with their choic... Ver mais
A empresa respondeu
I've been with Flipper for well over 4 years, and there's no catch! They simply review your energy costs monthly [automatically] and tell you if they can save money by flipping you to another suppli... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Flipper has ceased trading as of 22 October 2021
Informações de contacto
1 Clevedon Walk, Nailsea, BS48 1WA, Bristol, Reino Unido
- 0345 528 0000
- support@flippercommunity.com
- flipper.community
4,1
Bom
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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As pessoas também visitaram
Have used comparison websites before…
Have used comparison websites before and although all are good, Flipper seemed to make it a faultless exchange from my previous comparable site and to my new energy provider. Honestly quite faultless and saved me quite a bit of money.
13 de agosto de 2021
Resposta da Flipper
Hi Jacqui,
Thank you for your lovely review.
It's brilliant to hear you have saved money through Flipper and we have saved you time as well. We will keep searching every month so you don't have to.
Kind Regards,
The Flipper Team
Excellent service
Excellent service, good communication all the way through. Would recommend xx
13 de agosto de 2021
Resposta da Flipper
Hi Lindsey
Thank you for your 5* review! I am glad you like our communication, we hope you continue to enjoy our service and savings!
Kind regards
The Flipper Team
This is so easy to use love it
13 de agosto de 2021
Resposta da Flipper
Hi Jeanette
Thank you for your 5* review! It's great to hear you are happy with our service!
Kind regards
The flipper Team
Communication
Communication difficult, my impression was that not enough staff were available at phones. Eventually a transfer was recommended and executed to make a saving
I have a number of e mail address's for flipper and it would be helpful to know which to use
12 de agosto de 2021
Resposta da Flipper
Hi Peter,
Thank you for your review and taking my call.
I am glad we were able to go through your points over the phone and email. As discussed on the phone, the only email we have is support@flippercommunity.com.
Kind regards
The Flipper Team
Double billing issue.
Having spent an anxious night after noting from my bank statement that several energy payments were being taken from my previous and current suppliers, a quick call to Flipper and their very courteous agent sorted all the issues out for me, such a relief! Thank you so much.
12 de agosto de 2021
Opinião espontânea
Resposta da Flipper
Hi N.D,
Thank you for your review.
It's fantastic to hear you are happy with our service and I am glad we were able to help with your payments.
Kind regards
The Flipper Team
Straight forward easy and hassle free
Straight forward easy and hassle free, recommended
11 de agosto de 2021
Resposta da Flipper
Hi Don,
Thank you for your review.
We are very happy that you have found Flipper straight forward and hassle free. We aim to take the hassle out of switching and make the process as simple as possible for our members!
Kind Regards,
The Flipper Team
Excellent service thank you
4 de agosto de 2021
Resposta da Flipper
Hi Andy,
Thank you for your review.
We are so pleased to hear you are happy with our customer service! We will continue to search the market for you every month to make sure you keep saving!
Kind regards,
The Flipper Team
I gave you 4 stars because we have only…
I gave you 4 stars because we have only just joined Flipper and I would like a longer period before I pass judgement.
2 de agosto de 2021
Resposta da Flipper
Hello Mr Sheppard.
Thank you for your review.
I can understand that you would like more time to get used to our services to see how you really feel about us. I hope that your journey so far has been good and that you come to love us the longer you are with us!
Should you ever need assistance, please do not hesitate to get in touch with us.
Kind regards,
The Flipper Team.
Resposta da Flipper
Hi Edward,
Thank you for your review.
We are so pleased to hear you are happy with our customer service! We will continue to search the market for you every month to make sure you keep saving!
Kind regards,
The Flipper Team
Poor customer service
We have had ongoing problems with Flipper and Green dating back to February of this year. It's all too easy to flip an account, but when something goes wrong it is virtually impossible to get it sorted. The problem began when our meter was changed. The supplier failed to alter their records and happily estimated the charges and continued taking our money, even though we supplied new meter readings. After endless e-mails we are still waiting for rectification of our account.
30 de julho de 2021
Opinião espontânea
Resposta da Flipper
Hi Eileen,
Thank you for your review. I am sorry to hear you have had trouble with your supplier.
I can see from your account that we are actively contacting and chasing your supplier on a weekly basis to get this resolved as quickly as possible. This has also been raised with the supplier's senior team to look into swiftly.
I do completely appreciate it is not ideal when an issue isn't getting resolved swiftly and I am sorry this is still ongoing. I can see we have responded to you today with all the steps that are being taken.
We are always here to help our members and will continue to chase and monitor for the supplier's resolution.
Kind regards
The Flipper Team
SAM at Flipper has been brilliant!
I've used Flipper the last few years and it's been good and easy to date. When I recently had a problem with a flip (the first and only time) SAM at Flipper helped out - and he was brilliant! Clear, professional, followed it through to a successful conclusion - thank you!
30 de julho de 2021
Opinião espontânea
Resposta da Flipper
Hi Andrew,
Thank you for your lovely review. It is great to hear that Sam has looked after you, we will be sure to pass your feedback on to him.
Should you ever need our assistance, do not hesitate to get in touch with us.
Kind Regards,
The Flipper Team.
I am happy to choose your service
I am happy to choose your service. I like your professionalism and your pace to serve me. The switch was swift, smooth and hassle free and I have started saving money on my gas and electricity bills.
I recommend Flipper to anyone who would like to switch to save money.
29 de julho de 2021
Resposta da Flipper
Hi Kpoti,
Thank you for your 5* review.
It is so great to hear that you are pleased with our service. We look forward to saving you more money in the future.
Kind Regards,
The Flipper Team
I have used Flipper for the last few years. They have saved me money and time. Their service has freed me from stress of shopping around for the best deal. Excellent customer service.
Excellent money saving service and a very good customer service.
29 de julho de 2021
Opinião espontânea
Resposta da Flipper
Hi Lois,
Thank you for your lovely review!
We are very glad that you are so happy with our service and we look forward to keeping you on the best deals for years to come!
Kind Regards,
The Flipper Team.
Resposta da Flipper
Hi Sue,
Thank you for your review.
It's brilliant to hear you are happy with our service. We look forward to continuing saving you money throughout your time with us.
Kind regards
The Flipper Team
Brilliant
Brilliant. Has saved me a fortune. No hassle, it's all done for me. Thank you
26 de julho de 2021
Resposta da Flipper
Hi Rosemary,
Thank you for your review.
It is brilliant to hear that we have been able to save you lots of money on your energy bills. We will continue to search the market on a monthly basis and ensure you are always on the best deal available.
Kind regards,
The Flipper Team
Flipper have organised my change to…
Flipper have organised my change to another supplier excellently. I had no work to do
26 de julho de 2021
Resposta da Flipper
Hi Myra,
Thank you for your review.
It is great to hear you are happy with your switch. We aim to make switching as easy as possible.
Kind regards,
The Flipper Team
Would give more if Flipper answered…
Would give more if Flipper answered questions when asked rather than many days later (if at all) when actions have already been taken.
I am still waiting information on the credit I should have had from my previous supplier before being flipped!
23 de julho de 2021
Resposta da Flipper
Hi Mr Jackson,
Thank you for your review.
We had been receiving higher contact levels and I am sorry that our response time was slightly longer than usual. Please be assured we will always get back to you but if your query is ever urgent, do call us on 0345 528 0000 where we can assist you immediately.
I can see that your electricity supply has gone live with your new supplier as of 9 July 2021.
It can take previous suppliers six weeks for final bills to be produced and once your final bill is produced, you will be notified via email. If you are in a credit, this will be refunded directly back to you.
Your final bill is due by 20 August 2021 and I have placed your account in our team diary to ensure that this is actioned
Kind regards
The Flipper Team
FLIPPER AND POWER SUPPLIERS
Save trawling around for better deals. Flipper does all the work for you and keeps on top of all the power companies.
23 de julho de 2021
Resposta da Flipper
Hi Don,
Thank you for your review.
It's brilliant to hear you are happy with our service and we are saving you not only money but time as well.
We look forward to looking after year after year!
Kind regards,
The Flipper Team.
Flipper has played an essential role by…
Flipper has played an essential role by taking the pressure off me by finding the cheapest dual fuel deals
They keep me informed regularly about current deals that are available and I know that I don’t have to worry about increasing bills
23 de julho de 2021
Resposta da Flipper
Hi Marina,
Thank you for your review.
We are so pleased to hear that Flipper has been able to take the pressure off searching for energy deals. We will continue to search the market for you so you can relax knowing you are on the best deal.
Kind Regards,
The Flipper Team
Awful, dishonest
Awful. Quoted me a saving of £30 a month if I signed up and paid a fee. Once I did they came back with a saving of £5 a month. Pretty dishonest really, just to get your money I guess.
Shame on them
22 de julho de 2021
Opinião espontânea
Resposta da Flipper
Hi Paul,
Thank you for your review and for taking my call to discuss.
When you look to sign up to Flipper we provide an estimate at the start and this is based on an estimated usage calculated from the current supplier and property size/monthly spend provided.
As this is just an estimate it is to give you an idea of what we might be able to save you. To provide you with a correct savings we would then need sign up to be completed so we can get more detailed information like your actual usage and tariff information.
Once we had the information we needed from you we were able to find you a tariff with a saving of £13.52 a month equating to £162.24 across the year which is a great saving.
I apologise that you feel the monthly savings quoted at the start was dishonest but they are an estimate to give you an idea of what might be available. We are a very honest company that is happy to discuss different tariffs and savings with our customers.
Kind Regards,
The Flipper Team
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