Floors2go Opiniões 

I have been scammed by floors2go gph flooring and flooringworld co. I have taken my complaint to action fraud. trading standards. insolvency services and companies house to object them being struck off. (so all there debts/thefts are cleared) Note neither of these organisations will listen unless you state the the actual company name. which is home surface solutions plc. Please don't sit and take it. complain to these organisations and be heard.

Ordered flooring from this company in May 2017 from their store in Rotherham believing them to be a reputable company. Anticipated delivery was quoted as being two weeks, which was fine as we were not ready to put it down for a few weeks. Started to chase then up after approx 3 weeks, and was told there was an issue with the supplier delaying delivery, but it would be within the next seven days or so. Two days after talking to staff at the store, I received a call advising that the store had closed down, and my order would be delivered to Wakefield. Contacted the Wakefield store, and again was fobbed for regarding another delay in delivery. Rang again after after 3 days and spoke to a gentleman who said he was 'just standing in for someone' and did not have access to the system to track my order. He promised that I would receive a call back that afternoon. Needless to say, no call received and attempts to contact the store on numerous occasions since have failed with no one answering the phone. Tried calling a number of other stores around the country but they all had 'number incorrect' responses. Research after the event shows that many folks have had similar issues, and in fact this company have entered administration on 4 previous occurrences, with the last one being 2015. the two brothers who own the company have apparently been threatened with jail over their shady practices. no doubt on every administration customers have lost money. How they can seemingly continually get away with this is beyond me. Fortunately I paid the £700 on my Barclaycard, and they have since refunded my money. I have to say this was a fairly painless process and I was very impressed with the customer service from Barclaycard - what a contrast to Floors2Go. Incidentally, my receipt had a business heading of GPH Flooring, trading as Flooringworld, so two more companies to avoid.

Having been duped by David Harris and Floors2Go between 13 May 2017 and now, I have been speaking to the Consumer helpline, Companies House and the Insolvency Service who have offered the following advice:
Floors2Go never went into administration but according to the Insolvency Service have requested to be struck off by Companies House meaning all debts and liabilities die with the company. However Companies House have advised me to lodge an objection to the strike off action and if accepted they will suspend this for 3 months possibly giving people the opportunity to take action via Action Fraud. If you are affected and wish to also lodge an objection please email enquiries @ companies-house.gov.uk (had to add spaces to get it to post, remove them) and put Objection in the subject line then explain why you want to lodge an objection to the strike off action. You will need to include the Company Name and number (Floors2Go (UK) Ltd, 10138797). This may also be the case the for holding company WMT Holdings.
I hope this helps some.

Ordered my laminate flooring from Floors 2 go 7 weeks ago the last week in may and was told 5 weeks for delivery. After being alerted to rumours the company was in trouble, I was told by the assistant manager in Scunthorpe a Mr MATTHEW THOMPSON that everything was fine and that the flooring would b in the store on 7-7-17. I arrived on said day to find the shop closed and empty of stock. I asked said Mr MATTHEW THOMPSON if he knew about all the comments about people being ripped off and not receiving their flooring , because if he did he was an immoral c**t , he again said don't worry I'm an honest person who couldn't do that to people. What A lying Low life this guy is. I hope this guy and all the other criminals can sleep tonight , while me and my wife wonder if or how we will get our money back.

Similar experience as others.

Spent £500 on a floor at the Wakefield branch with the initial agreement of a two week delivery at the latest. Floor failed to arrive within the agreed time frame. On chasing Floors2go we were told delivery would be the end of next week, then the end of the following week and so on, all of which failed to materialise with many promises of action and return calls ignored. I eventually told the store manager and area manager they had 24 hours to email a comitted date with the promise of a refund if not achieved or I would be visiting store the next day to demand a full refund. When this final written agreed delivery date was also missed, my wife went into store and was told lie after lie to avoid giving the agreed refund.

We ended up getting our money back via our banks debit card charge back service.

From our experience with Floors2go, we would recommend the following:

- Firstly, AVOID FLOORS2GO AT ALL COSTS
- If you are unlucky enough like us to purchase from this company, push for something in writing that proves they have missed agreed delivery dates then contact the bank to obtain a refund.

Like everyone l should have read the reviews. My floor was not supplied, not fitted, never refunded and they lied that it was delivered to me even though they never did. Please avoid and save yourself some misery. It was only £210.00 and not quite bad as others have lost. Please avoid this company at all cost. The staff at Bilston branch are rude, thieves and scam l just don't know why they are still trading. No one is above the law and soon it will all catch up with them.

Nothing to worry about guys. Bought flooring from the oldham store 5 weeks ago. Paid in full, upfront, cash. I was told it would be around 4 weeks so after 3 weeks decided to ring to see if it was all going right. The phone number for the store didn't work. After trying every other floors 2 go store across the uk I got worried as none of the numbers worked. Went to the oldham store and found out it had changed ownership and the company had changed. After seeing all the reviews on here I panicked. I drove down to the Leeds store and was told my flooring is on order and would receive it soon and I would be able to pick it up from the stretford when they delivered it from the Leeds store to there. I was so worried and thought we were being lied too. Lee and Andy from the Leeds store were great and tried to put my mind at ease but I still wasn't 100% sure I was going to receive the flooring because of all the reviews on here. Yesterday I was rang by the stretford store and I picked up my new flooring. Thanks to Lee and Andy for giving me their personal phone numbers and telling me to ring if I needed anything or wanted to speak. Flooring world has taken over some of the stores and are honouring floors 2 go orders but it could take up to 12 weeks.

After purchasing vinyl flooring last week from the Manchester store and then reading the reviews here, I became very worried!! They didn't have the size I needed in store, so they said they would order it in.

The fitters came today as arranged and fitted the flooring very swiftly and neatly. I'm very happy with the service and the price, and I can't stop looking at my lovely new floor!

I can't comment on any of the other branches (as I've never used them), but the Manchester/Trafford store were great for me.

Just found out we have been taken for £2,500.
Floors 2 go have gone bust, taken our money ( thank you David William Harris - Director ) you snake, and reopened as GPH Ltd ( t/a Flooring World ) whose director is one Justin Hodges ( surely not a relative of the Hodges brothers who pulled off numerous scams involving flooring companies) .
Please do not use these outlets. It is theft plain and simple. At least Richard Turpin wore a mask.( not allowed to say Di*k)
This matter is in the hands of the police

OMG!! ... The worst experience of our lives!!! Sorry but ALL the staff know exactly whats going on here!! Lied to constantly , every day, by everyone!! All and MORE of the below comments!! ... Virtually exact circumstances to most of the other poor people here, we paid £2650.00 by BACS (as the floor was coming in 4 days so had to pay the full amount) ... 7 months ago!!, made NUMEROUS phone calls, emails etc etc etc - NO FLOOR & NO REFUND!!

We agree with all the reviews. The directors are threatened with jail they are that bad at running a business. We stand to lose just under £50 deposit so we are lucky compared to some customers who have paid in full amounting to hundreds of pounds. As all customers state, avoid this company.

Bought new flooring in leeds store. Got messed about with fitting for over a month the cowboy fitter is called Peter. Absolutely waste of space and continued phoning up saying not coming for over a month

Ordered flooring from Wakefield branch and paid up front in full £418. Delivery date approached and heard nothing about delivery time. Then told was told no longer stocked so asked for a refund. Told that this had to be by BACS transfer. Gave our bank details and still waiting three weeks later. This is now with our bank as a disputed payment. Why are this company allowed to continue trading in this manner ? for us this is just plain theft of our money and in not too different circumstances would be dealt with as fraud.

Bought flooring from Oldham branch it's been down 6 weeks,and its started to come up,f2go fitter came out and said manufacturers fault,ask Kronos for money back i said no my contracts with you not Kronos,looks like i will have to go through smalls claims before they go bust,no website no email there a joke

how can sales staff give you your order in writing total amount paid .then input a different order in to there computer .when fitter arrives brings wrong trims .but right ones as per there copy .never had the trims in stock for over three months says new sales staff .you can wait few days or travel 15 miles and collect yourself . fitter putting floor down no furnishes in room .any petrol money .you must be joking .off i go to get job finished today .must say there fitter did a first class job . will i go back never

Unfortunately, like so many others on this site, I did not review this company before dealing with them but we had bought from their Leeds store at the back end of last year, purchasing flooring that was in the store and which we were able to pay for and leave with. On January 5th we decided to do another room with the same flooring and therefore went back to the store, the necessary material was not in stock, but calls were made by the member of staff and we were told it would be delivered within 10 days, so we paid our £900 and off we went to wait for our delivery. Unfortunately 10 days went past, then 14, then 21 etc.. we called freqeuently to be told there was a delay as the product was being shipped from Spain, then we were informed the shipment had arrived in the UK but was held up in customs, all I can say is that Customs must have been exceptionally busy as by the 18th Feb our goods were still in a container waiting for clearance by customs. I went back to the store and asked for the order to be cancelled and for a refund to be given, and then had the same experience as most people up and down the country appear to have had in as far as I was told that their card machine is not capable of doing refunds and a form had to be filled in and sent to head office to enable direct payment to my bank account. The form was duly completed and submitted and I was assured that payment would be received within 10 days, but surprise surprise, no refund has been received as of yet! Last week I was told that the transaction had definitely been processed by the 'Head Office' and should be in my account by the 13th, however nothing materialised, I phoned the store again today and it was suggested that I should try claiming back directly from my credit card company! In my opinion this company is selling goods under false pretences, taking the customer's money with no intention of supplying the goods ordered and then leaving the purchaser to try getting a refund through claim back, I feel very sorry for anyone who has paid this company by cash, bank transfer or debit card as I doubt very much that they will see their money again. If you check the history of this company and its owners you will be see that this appears to be their standard method of operating and no doubt as the debts and legal pressures mount they will go into liquidation only to reopen the next day under a new name! Surely is must now be about time that criminal proceedings were taken against them, I personally shall be doing all that I can to ensure this happens. My advice is quite simple, do not pay this company a single penny unless you have the goods in your hands as otherwise your money will just disappear. In closing I feel sorry for staff in the Leeds shop as they have always been professional and polite in their dealings and I have no doubt that they are being used as pawns by the owners, however even they, by now, must surely be able to see for themselves what is happening and should surely have moved on!!!

Ordered laminate flooring, underlay and trims.Paid up front for delivery. On day of expected delivery, rang lunchtime to get idea of when delivery would arrive. Was assured delivery was on way. Rang again in evening as nothing had arrived to be told they were awaiting a van. Needless to say, nothing was delivered. More phone calls. This time was told delivery van broken down in Sheffield. Demanded refund as money already gone from a/c. Told it would take 10 to 12 days as had to go through head office. When we offered to go to shop for refund, surprise, surprise, machine was broken. After reading other reviews, seems they have a script from which they read when customers complain.

I wish that I had gone online and read these reviews before purchasing wood flooring from Floors2go.
My Husband and I have had the exact same experience at the same store - Warrington - as the previous reviewee. We ordered solid wood flooring, which never arrived and the didn't know when it would. After demanding a refund we were told could only be done by a BACS payment from 'head office' and would take ten days. This never happened, we were then told end of month - never happened. We have now sent a letter demanding payment in the next 10 days or will be taking Court action. The branch Manager has now given us an e mail address to contact 'the Lady in charge of refunds' to contact her direct. We were previously told w could not have this, or a direct phone number.
After now reading all these reviews it would appear that the staff at all these branches are trained to sell anything they do not have and stall when asked for refunds - has anyone had their money back. This Company is taking money under false pretences, as they do not appear to have any intention of supplying goods or refunding money and nothing seems to be able to be done about this. Surely this is Legalised Theft.
We will be taking Court action. Also I think this Companies actions should be brought to the Medias attention. How long can they get away with this. PLEASE BEWARE THESE PEOPLE ARE THIEVES.

LEARN BY OUR MISTAKE & DO NOT BUY FROM THESE CROOKS.
We went to our local branch in Warrington looking at wood flooring. Ordered the engineered wood floor and paid £1500 on debit card. The guy tried to get us to use his fitters but we had a builder already. Got home to phone call from shop to say out of stock what we ordered but could have similar if their guys fitted it. Said no & wanted money back so then Naseem said he could source it elsewhere?! Strange, as when we were in the shop he rang to confirm delivery with supplier? Checked out the web and saw all the previous reviews & panicked. Strangely enough, the same excuses were given to me that others have had. Wood arrived on the date promised but Naseem said it was damaged so had returned it & ordered more. I told him I didn't believe him and I wasn't prepared to wait & wanted a refund. Told had to go in shop & would take 10 working days to refund. Needless to say, 12 working days have passed & no money back. Rang & told it would be end of month! I think Pigs will fly first personally. The end of the month is tomorrow & if not in my account court proceedings will follow.
LEARN BY MY MISTAKE & AVOID THIS COMPANY PLEASE.....

UPDATE ON FLOORS2GO WARRINGTON - we took out a CCJ against them and a warrant for recovery of monies only to find that when the Bailiffs went on 2nd May they had been evicted from the premises for none payment of rent. I am now seeking the Director of Floors2go a David William Harris who owns 4 businesses including floors2go.

This company gave me nothing but harassment from day one.

Texts every week, phone calls, and my home and mobile sold on to others.

Emails constantly, even after asking for them to be deleted.