Bonjour a tous et merci pour vos avis. J'aurais dû les consulter avant. Ce site n'es pas terrible a conseillé faites très attention. Mon copain et avons commandé il 2 mois deux vêtements pour la... Ver mais
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Leia as opiniões dos outros
Looks nice and American or British But this is just an ecommerce site based in China. Everything is made there and shipped over. Despite the nice rugged countryside looks and lifestyle, this is jus... Ver mais
Correct service. Good shipping communication. For example, they are interested in via email, your package has arrived or not. I'm satisfied with my all purchases. Everything I order arrives on time an... Ver mais
If I could rate these "distrust scammers", as someone properly call them bellow, instead 1 star, they should have - 5*. The boots I ordered were like the "day" and I received the "night" (I don't know... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
floragal is an online shopping mall featuring the latest in women’s fashion apparel and fashion accessories. Registered in Hong Kong, floragal is distributed globally via our overseas warehouses and ships to over 100 countries worldwide. We are always committed to bringing the stylish fashion trends to you wherever you are.
Informações de contacto
HO KING COMM CTR, 999077, MONGKOK, Hong Kong
- +852 62299219
- business@floragal.com
- floragal.com
Never again
Ordered a pair of shoes that I never saw. I never saw a Bill or Receipt in any form. I would not advise anyone to order from FLORAGAL as you will be dissappointed at the end. The communication was very poor and the only positive thing was that I got my cash back ONLY because I paid with PayPal. Floragal showed my why one should never trust these scammers. You wanna buy shoes? Go to your town you live in and do it before you suffer from High blood pressure.
4 de março de 2021
Opinião espontânea
Resposta da Floragal
Hello, we have explained the reason for the logistics delay to you, and we have cancelled the order for you and refunded you. This has nothing to do with what payment method you use. We are sorry for the delay of the package.
We have already apologized to you and refunded, I think we should not be called "distrust scammers".
But I still hope you can be happy every day. In any case, thank you for your support. We will work hard to do better.
They are thieves
They are thieves. The shoes are very poorly made and the one I ordered had to be leather and are imitation ...
28 de fevereiro de 2021
Opinião espontânea
Resposta da Floragal
Dear friend,
We’re so sorry for the unsatisfied purchase.We’re willing to solve the problem.
Sorry for the poor quality,this kind of the product what you bought is too hot, maybe somethings go wrong in production .We have contacted manufacturer, tell them to improve as soon as possible.
We are not willing to let our dear valued customer suffer any losses. We are willing to solve this problem for you as our sincere apology, is that ok for you?
We have contacted you via email. Please check your email.
Thank you for your criticism and correction.
the shoes arrived today
the shoes arrived today. I am very disappointed. this is the worst quality i have ever seen. You can just throw these things in the trash.
in fairness I have to say that floragal solved the problem fairly and quickly. that was so fine.
26 de fevereiro de 2021
Opinião espontânea
Resposta da Floragal
Dear friend,
We’re so sorry for the unsatisfied purchase.
We have ordered the factory to strictly control the production materials, molds and packaging of the products. Actively rectify and provide high-quality products. We pursue long-term development, and we will take the customer as the center and provide better service. Hope we have such an opportunity.
We have solved this problem for you yesterday, If you have any questions, you can contact me again.
Thank you very much for your support and understanding.
This is a scam
This is a scam, products on their website are not products that you receive.
16 de fevereiro de 2021
Opinião espontânea
Resposta da Floragal
Dear friend,
We’re so sorry for the unsatisfied purchase.
We are not willing to let our dear valued customer suffer any losses. We are willing to solve this problem to you as our sincere apology.
There was a problem with the production of this batch of products, and we have replaced all the products.
We have ordered the factory to strictly control the production materials, molds and packaging of the products. Actively rectify and provide high-quality products. We pursue long-term development, and we will take the customer as the center and provide better service. Hope we have such an opportunity.
We have contacted you by email, If you have any questions, you can contact me again.
Thank you very much for your support and understanding.
I dont have any information about my…
I dont have any information about my order
Order numer FD2927
12 de fevereiro de 2021
Opinião espontânea
Resposta da Floragal
Hello,
Your package has been sent out, and we have contacted the logistics company to confirm your package information. If the logistics information has not been updated. The package may be lost.
Once this happens, we will reissue it for you or give you a full refund. no worries. We have contacted you by e-mail, you can check your e-mail.
Thank you very much for your understanding and support.
I AM VERY DISAPPOINTED WITH THE PRODUCT…
I AM VERY DISAPPOINTED WITH THE PRODUCT THAT I GOT TO MY HANDS, IN THE PICTURES YOU SEE A HIGH QUALITY AND AESTHETIC BOOTS. AND WHAT I COME IS A PIECE OF RUBBER WITH NO LIKE WHAT I REQUESTED (VINTAGE GENUINE LEATHER LACE UP BOOTS BLACK). NOT TO MENTION THAT OF THE TWO PAIRS THAT I ORDERED, I ONLY GOT ONE (MEN'S RETRO LEATHER MARTIN SHOES NOT ARRIVED). I FEEL CHEATED.
9 de fevereiro de 2021
Opinião espontânea
Resposta da Floragal
Dear friend,
Can you provide your order number? We will actively help you solve the problem, don't worry.
We’re so sorry for the unsatisfied purchase.
Hope we have such an opportunity for improvement.
I ordered 15 days ago and I haven't…
I ordered 15 days ago and I haven't recived even an email with the track order yet. I checked everywhere and there's the track number is not there. How much I'll be waiting for my package?
8 de fevereiro de 2021
Opinião espontânea
Resposta da Floragal
Dear friend,
Sorry to keep you waiting so long, we are willing to refund you. You do not need to return the parcels that have been sent if they are received later, as a gift to express our apologies.
We will actively improve the quality of our services and bring customers a better experience.
Thank you very much for your understanding and support.
Ho ricevuto oggi dopo un mese di attesa…
Ho ricevuto oggi dopo un mese di attesa gli stivaletti... Sono veramente deluso, a parte che non sono quelli in foto che ho ordinato e pagato ma sono anche di pessima qualità, la pelle sembra plastica di VINTAGE non hanno proprio niente.
Non li metterei neanche per lavorare.
PS:non acquistate niente da questo sito,rimarrete delusi e arrabbiati
6 de fevereiro de 2021
Opinião espontânea
Resposta da Floragal
Hi Fabio, sorry for letting you down. We will try to fulfill the supply of products in the future to ensure that everyone could get they favorite order.
I am very dissapointed that the…
I am very dissapointed that the shipement lasts so long. Despite that I have made my order and payment on the 2nd of January (24 days ago), the shipmenet hasn't even left the Chine jet !
26 de janeiro de 2021
Resposta da Floragal
Dear friend,(=^_^=)
Thanks for your message. We are sorry for the long-time waiting and we quite understand that waiting is always something hard to endure. We really hope that the shipping time could be shorter, however,
You know, the sales and the shipping peak is something that out our control.Hope to get your kindly understanding that we won’t let you suffer any loss and if the item does not arrive in due, we will provide a satisfactory solution for you.o(〒﹏〒)o
Or if you do not want to wait any longer, we are willing to offer a refund you as our sincere apology
Your kindly understanding and cooperation is much appreciated.
Hope this is not just a nicely wrapped fraud!
What is there to review? You gently received my money and asked me for a review, before even trying to deliver the goods? This is a really strange behaviour. If just hope that this is not just a nicely packed fraud.
23 de janeiro de 2021
Resposta da Floragal
Hello, 🙈This Shoes are made when ordered. Therefore, the order processing cycle is relatively long. Sorry for not delivering your goods in time.😭 Please contact us by email： floragal.com@gmail.com and we will arrange a refund for you.😘
What you sell doesn't match the product…
What you sell doesn't match the product photos you post on Facebook. It really looks like a scam. I will find a way to report this to the international fraud authorities for your company to be sanctioned
22 de janeiro de 2021
Resposta da Floragal
hi, thank you for your feedback. We will remove the products with quality problems and try to improve them. We have been committed to providing customers with high-quality services and products, dear customers, please contact us by email floragal.com@gmail.com to refund you.
low quality shoes
low quality shoes! Won't last long. Pretty sure it's not even leather. Avoid!
18 de janeiro de 2021
Opinião espontânea
Resposta da Floragal
Hello, could you please provide me with the order number. We will check the product information you purchased, and will actively deal with after-sales issues for you. Please contact us via email floragal.com@gmail.com.
Ich kann leider nicht bewerten
Ich kann leider nicht bewerten, da ich noch keine Lieferung bekommen habe.
18 de janeiro de 2021
Resposta da Floragal
Hallo, es tut mir leid, dass unsere Systemsoftware Ihnen die Sendungsverfolgungsnummer nicht gehört hat. Ihre Bestellung wurde versendet, Ihre Bestellverfolgungsnummer wurde an Ihre Mailbox gesendet, der Logistikdienstleister ist SFC. Sie können Ihübertin SFC. Fragen haben, können Sie können per E-Mail an floragal.com@gmail.com kontaktiert werden. Wir werden aktiv für Sie entfernen.
Still no notice of my purchase order
Still no notice of my purchase order, more than two weeks and not even an update communication it is not good services.
18 de janeiro de 2021
Resposta da Floragal
Hello, this product you bought is tailor-made for you after placing your order. So the order processing cycle is longer. Sorry for not providing you with satisfactory service. We will contact you by email to handle the order issue for you. Please pay attention to your email message and look forward to your reply.
I have not received my item yet.
18 de janeiro de 2021
Resposta da Floragal
Hello, I am sorry that our system software did not send you the tracking number in time. Your order has been shipped, the order tracking number has been sent to your mailbox. You can check your package information. If you have any questions you can contact us by email floragal.com@gmail.com. We will actively solve it for you.
Just beautiful experience!
15 de janeiro de 2021
Resposta da Floragal
Hi Joseph, thank you so much for your love and feedback. We're so happy to know that you're pleased with the shopping experience on our site.
Hice el pago de las botas y hasta el…
Hice el pago de las botas y hasta el momento no he recibido nada, ni correo de confirmación ni las botas
13 de janeiro de 2021
Resposta da Floragal
Hello, I am sorry that our system software did not send you the tracking number in time. Your order has been shipped, the order tracking number has been sent to your mailbox. You can check your package information. If you have any questions you can contact us by email floragal.com@gmail.com. We will actively solve it for you.
My order has not arrived yet.
13 de janeiro de 2021
Resposta da Floragal
Hello, we have contacted you by email. Please check your mailbox in time. Looking forward to your reply.
I'M NOT HAPPY whit you guys!
I'M NOT HAPPY whit you guys!
please let me know the way to return
I want to return it, it is not what appears in the images on your page
12 de janeiro de 2021
Resposta da Floragal
Dear friend,
We’re so sorry for the unsatisfied purchase.We’re willing to solve the problem.
Sorry for the poor quality, this kind of the product what you bought is too hot, maybe somethings go wrong in production .We have contacted manufacturer, tell them to improve as soon as possible.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a partial /full refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please contact us via email floral.com@gmail.com to refund you.
Looking forward to hear you soon.
Once again, we send our sincere apology.
NO he recibido mi producto
11 de janeiro de 2021
Resposta da Floragal
Hello, I am sorry that our system software did not send you the tracking number in time. Your order has been shipped, the order tracking number has been sent to your mailbox. You can check your package information. If you have any questions you can contact us by email floragal.com@gmail.com. We will actively solve it for you.
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