Floss & Rock Opiniões 

87
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Received the colour change umbrella within a couple of days of ordering. We are experiencing a heatwave at the moment so not had any use as yet but it seems very good quality and I’m sure my granddau... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how F... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

After complaining about a product we received that didn’t work properly, the customer care we received was just wonderful! Not only did we get a new product that works perfectly we also received a fre... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Amazing customer service and beautiful product. I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortu... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de brinquedos para crianças

Escrito pela empresa

Floss & Rock is an international children’s gift and toy brand. Playing on traditional designs and play values avoiding 'tech' and 'plastics' all products are exclusively designed by their own in-house team and exported around the world to over 40 countries. Floss & Rock are a UK brand based in the seaside town of Blackpool, famous for its candy 'Floss' and sticks of 'Rock'. In 2023, Floss & Rock received a King's Award for Enterprise for International Trade 🇬🇧


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

87 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(87)

24 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great quality water bottles

Great quality water bottles, my son loves them. We’ve gone though so many different brands over the years and these are by far the best quality. I also had an issue with the lid and the team at Floss & Rock were superb and resolved it really quickly. I’d highly recommend them and their products (especially the bottles).

24 de novembro de 2025
Opinião espontânea
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Resposta da Floss & Rock

This is so fabulous to hear! Thank you Simon 😊🌟

Classificada 5 em 5 estrelas

Absolutely perfect gift for my…

Absolutely perfect gift for my granddaughter. She will love it. Excellent quality, great price

3 de novembro de 2025
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Resposta da Floss & Rock

We are so pleased to hear this! Thank you so much for taking the time to leave a review 😊❤️

Classificada 5 em 5 estrelas

Excellent customer service and the perfect present.

Delivery was quick, but unfortunately my package arrived damaged. I contacted them by e mail, and immediately they were so apologetic and sent an immediate replacement, great customer service!. The toy was the perfect present for my grandson, well made and very colourful and tactile.

29 de setembro de 2025
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Resposta da Floss & Rock

We're so pleased that we could sort this out for you and we're so glad your grandson loved his present 😊🎉 Thank you for letting us know!

Classificada 5 em 5 estrelas

Excellent

Easy to use website, speedy delivery and excellent products.

26 de agosto de 2025
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Resposta da Floss & Rock

We are SO glad to hear this, thank you so much for letting us know :)

Classificada 5 em 5 estrelas

Easy to deal with

Easy to deal with , fast delivery
Good company and fantastic products!!

4 de agosto de 2025
logótipo da Floss & Rock

Resposta da Floss & Rock

We are SO happy to hear this, thank you so much for letting us know! 😁🌈

Classificada 5 em 5 estrelas

The Company have excellent communication keeping me constantly updated on the delivery of my item. The whole process regarding delivery of the correct item was done quickly and efficiently.

My original order arrived promptly with updates along the way, and inspite of it being the incorrect item this was quickly rectified and the correct item arrived within 48 hours along with a full apology and encouragement to keep the original item. I would certainly be happy to order from them again.

25 de junho de 2025
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Resposta da Floss & Rock

We are so glad to hear we could rectify this for you! Thanks for letting us know 😊🙌

Classificada 5 em 5 estrelas

Fabulous customer service

We purchased a water bottle from them and unfortunately the lid broke. I reached out to their support to see if I could purchase a new one and Denise was kind enough to send me a new one. I would 100% order from them! Their customer service was amazing <3 Thanks so much! My son LOVES his construction water bottle!

20 de junho de 2025
Opinião espontânea
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Resposta da Floss & Rock

Thank you so much for your feedback Jackie! We're so glad Denise could help 💖

Classificada 5 em 5 estrelas

Great products that are firmly…

Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how Floss and Rock are working hard to make their products far more sustainable, which is important to me.

2 de maio de 2025
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Resposta da Floss & Rock

We're so glad to hear this! Thanks so much for taking the time to leave us a review 😊 We really value your support as a customer! 💖

Classificada 5 em 5 estrelas

Excellent

Customer service was so helpful and quick! Toys are excellent too.

31 de março de 2025
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Resposta da Floss & Rock

So glad to hear this! Thank you for taking the time to leave a review 😊🌈

Classificada 4 em 5 estrelas

Too much packing

28 de março de 2025
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Resposta da Floss & Rock

Hello! Sorry to hear you weren't happy with the packaging for your product. As a single-use plastic free business, we use recyclable materials for our packaging to ensure it doesn't get damaged in transit! If you'd be happy to provide more feedback we'd love to hear from you hello@flossandrock.co.uk 😊

Classificada 5 em 5 estrelas

I wasn’t aware of the brand Floss and…

I wasn’t aware of the brand Floss and Rock until a couple of weeks ago when my granddaughter received a magnetic dress up doll which quickly became her Favourite plaything. Having had a look at their website I saw A wide variety of toys based on interests such as cars or dinosaurs. My order arrived the next working day - very well packaged - and I was very pleased at how the toys lived up to what I’ve seen on the website.

29 de março de 2025
Opinião espontânea
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Resposta da Floss & Rock

Thank you so much for the brilliant feedback, so glad to hear your granddaughter loves her magnetic dress up doll! 😊💖

Classificada 5 em 5 estrelas

Truly exceptional customer service

Truly exceptional customer service! I had a slight fault on one of the products - not only they replaced it with no charge but also provided a small unexpected present to provide a long-lasting feeling of being a valued customer. The products overall are of a good quality and the cutest design. My 4 y.o. loves her set from Enchanted series - I am sure it will last for years to come.

28 de janeiro de 2025
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Resposta da Floss & Rock

✨ Wow! ✨ Thank you for SO much for taking the time to feedback on your experience and leave this brilliant review, it's really made our day! 💖

Classificada 5 em 5 estrelas

Good quality products

Goods despatched quickly. Good quality products. One of our favourite games at the moment.

30 de janeiro de 2025
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Resposta da Floss & Rock

So glad to hear this Clare! 😊 Thank you for letting us know 💖

Classificada 5 em 5 estrelas

Lovely gifts and speedy delivery!

Lovely gifts and speedy delivery!

Ordered impulsively one afternoon for a few of my children’s friends birthdays … they arrived the very next day. Superb quality .

29 de janeiro de 2025
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Resposta da Floss & Rock

We're so glad to hear this! Impulsive birthday presents are our favourite 🤩✨

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