Flyachilles Opiniões 

507
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We bought a smaller set which we thought would look nice in an area we were having cleared along our driveway, once it was cleared we both agreed they were too small and decided to trade out the 2 w... Ver mais

Classificada 1 em 5 estrelas

If I could give Flyachilles a lower rating, I would. I placed an order for a ceiling fan on July 25, and 44 days later, it still hasn't arrived. Every time I contact customer service, a friendly... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have not received my item yet. This rating is based on the questions they’re asking. 1. The shopping experience in the website is pretty good. There are plenty of picture and details. They do no... Ver mais

Classificada 5 em 5 estrelas

The ordering process was very smooth. I was drawn to the modern styles that this company offers. I can’t wait to receive and install the ceiling fan. Also the customer service team was very responsive... Ver mais

Informações sobre a empresa

  1. Loja de artigos domésticos
  2. Loja de móveis
  3. Loja de bricolage, casa e jardim
  4. Designer de iluminação de paisagens
  5. Loja de Iluminação
  6. Grossista de iluminação

Escrito pela empresa

Flyachilles offers stylish lighting, ceiling fans, furniture, and home décor for indoor, outdoor, residential, and commercial spaces. We are committed to quality products, secure shopping, reliable delivery, and helpful customer service.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

507 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(507)

302 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Classy and modern design

Definitely classy and modern well priced design styles for ceiling fans and light fixtures. Website is well organized with large images of different available style colors and options. There are also numerous multiple item discounts when ordering 2 or more pieces of an item.

24 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Need better communication with sales

Web site hard to find item again. Ordered a white strip light but called customer service to cancel item and replace with a black motion sensor one ( no white). Representative gave me different information than what sales did. Took me 4 days to straighten out order. Now awaiting item

20 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a fan on April 13

I ordered a fan on April 13, 2026. On the 29th of April, I called customer service to see why I had not received the item. The rep was totally unaware of why the shipment had not progressed. I had the receipt from the shop.
On the 08th of May, I registered a dispute with Amex.
Shortly thereafter, FA contacted me and said, I quote, "If you will cancel the dispute and remove your negative review, we will refund your money." Our bank will not let us do this unless you comply." I am reasonable and run a business, so I gave them the benefit of the doubt. Wrong choice; I have heard nothing from this company. So I have reinstated the dispute. This makes me furious; the original purchase was 6 to 8 days shipping. Consequently, I have ordered a new fan from a family-owned business out of Texas; it arrived in 4 days. Customer service is blind.

29 de abril de 2026
Opinião espontânea
logótipo da Flyachilles

Resposta da Flyachilles

Hi Sharon,
we sincerely apologize for the delay and for the frustration this experience caused.

Your order was delayed in transit, and we understand how disappointing it was not to receive clearer updates sooner.

Regarding the refund, once a chargeback/dispute is opened with Amex, the payment is handled through the bank’s dispute process, and we are not able to issue a direct refund while the dispute remains active. That is why we asked for the dispute to be cancelled first, so we could proceed with the refund properly. However, we have not received confirmation that the dispute was withdrawn, so we have been unable to complete the refund on our side.

We regret that this situation was not communicated clearly enough and that it led to a poor experience. We are reviewing this internally to improve our shipping follow-up and customer communication. We are sorry for the inconvenience and frustration this caused.
Flyachilles Team

Classificada 5 em 5 estrelas

Buy these for quality and customer service!

We ordered the brown and black landscape lights. They were quality built. The lights felt solid, heavy weight and well designed. They were packaged well with easy instructions and a barcode for customer service. They perform nicely with plenty of brightness and duration. When one light didn’t work, I scanned that barcode and customer service shipped me a completely new box the same day. It doesn’t get better than that.

3 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

matte black fan fits in perfectly

I found the exact ceiling fan that i was looking for to compliment my living room -the matte black looks good with my black wood stove and decor. the reviews were excellent. i had to email customer service with a question and received an informative professional response in a reasonable amount of time. i didn’t realize that the fan shipped from overseas but other than the shipping time being a little bit longer its not a problem. i was not responsible for paying any extra import tariff fees -which was a concern of mine. The company paid the tariff. i would order from again.

8 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

So far

So far, so good. I haven’t received the product yet, so I’m only basing my rating on my experience so far. I’m wondering if you could give me a date when I would expect to receive my product? Thank you.

21 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Beautiful chandelier but unfortunately it didn't work out for me

The chandelier was beautiful but it was too heavy for my canister. It did take a long time to put together including the installation process. There was some miscommunication with Flyachilles and after some emails, they agreed to refund me a portion of the sales price instead of a larger store credit they offered me (this was a one time project for me). The shipping after the order was placed was much longer than expected and I needed this much sooner as I am getting my home ready for sale. If you have time, it will be fine for you. I am seeking a refund as I cannot use the chandelier.

5 de maio de 2026
Opinião espontânea
logótipo da Flyachilles

Resposta da Flyachilles

Hi Kenny,
We’re sorry to hear about your frustrating experience, and we sincerely apologize for the delay in communication and the inconvenience caused by the shipping timeline.

We understand your concern about seeing a similar-looking product elsewhere. However, products that appear similar online may differ in materials, dimensions, finish, components, quality control, and overall construction. We work to provide products that meet our own quality standards, along with proper packaging and customer support.

That said, we should have communicated more clearly and responded more promptly. We are reviewing this case internally to improve our response time and shipping updates. Please contact us with your order details, and our team will do our best to assist you with the shipment status or available resolution.

Again, we apologize for the inconvenience and appreciate your feedback.
Flyachilles Team

Classificada 5 em 5 estrelas

My impression so far is great

So far, so good. Site was easy to navigate and pictures of the product were high quality. I had also received an email for 5% discount as a new customer, but did not realize it until after I placed my order. I replied to the email to ask that the 5% discount be refunded to my card for this order. The company responded within 24 hours and the refund was applied. A great example of being customer focused.

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Easy ordering solid product

Easy ordering. Description on the web site was accurate. Shipping updates were helpful.

The light was built like a tank! High quality. Lights up trees all across my backyard. Neighbors came over offering cocktails while the enjoyed the lights on the first night we plugged them in.

28 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I bought an outdoor lamp for my patio…

I bought an outdoor lamp for my patio for $122. What came was an 8 ounce piece of plastic that would blow over with a breeze. Complete JUNK. A product that Spenser Gifts would sell. The company is a rip off!!!!!!!

6 de maio de 2026
Opinião espontânea
logótipo da Flyachilles

Resposta da Flyachilles

Hi Arthur,

We’re very sorry that the product did not meet your expectations. We understand your frustration and sincerely apologize for the disappointment.

We stand behind our products and would like the opportunity to help. Please contact us at [hello@flyachilles.com](mailto:hello@flyachilles.com) with your order number, and our team will review this right away and assist with a return, replacement, or refund based on your situation.

Thank you for your feedback — we’ll use it to improve.
Flyachilles Team

Classificada 5 em 5 estrelas

The product is great

The product is great. Wonderful designs. I bought two moon lights that are solar powered, and just bought two more that will be hard wired. Love these designs, and the company.

5 de maio de 2026
Opinião espontânea

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