If there was less than 1 star I would give it. DO NOT purchase from this company. I purchased a dress to wear to my son's wedding plus an on special 5 piece mystery pack. Total cost $151. The d... Ver mais
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I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Ver mais
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I made an order on Feb 16 and now is March 18 and it said awaiting shipping! I contacted customer service on march 7 and they said we will try to ship soon. 10 days later , still awaiting shipping!!
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I'd actually give this company less than 1 star. They don't provide tracking, they don't answer emails, I can't find a phone number to speak to a human. They email bogus updates and claim you reciev... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Informações de contacto
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
2,0
Mau
827 opiniões
Respondeu a 100% das suas opiniões negativas
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I really wish I had read these reviews…
I really wish I had read these reviews before I ordered.
Ordered items, two arrived but they were too small. Not at all the indicated sizing. One item was still not shipped by yhe time I was trying to return the first two items so I cancelled that part of the order.
Returning the items is an awful experience. First they want a photo of you wearing the items. No, if i wanted to do your product testing I would sign up for it.
Then they sent a 30% refund offer if I didn't want to send the stuff back. No return instructions despite specifically asking for them.
We are onto the 4th set of emails asking for return instructions.
Dreadful.
Don't waste your time.
25 de novembro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Anne Orr,
Firstly, we understand how frustrating it must have been for the products to not align with the indicated sizing. Because each of our merchandise has its onn independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
Regarding the delayed shipment of one item and the subsequent cancellation, we apologize for any inconvenience caused. We strive to provide efficient and timely service, and we are genuinely disappointed that we fell short in this instance.
We understand your frustration with the return process, particularly regarding the request for a photo of you wearing the items. I apologize for any confusion caused by this requirement. Whether to offer a picture is up to the customer. We value feedback from our customers and understand that it is not ideal to expect product testing from our customers. Rest assured that we have forwarded your concerns to our returns department for immediate review and improvement of our guidelines.
Additionally, the 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences.
Now you have been offered the return instructions. Kindly get back to us with the return tracking number and the receipt from the PO then we can process the refund as soon as it's delivered.
Once again, we apologize for the disappointing experience you have had with our products and services.
Warm regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Terrible Customer service
I placed an order for one top on October 30th, 2023. Automatically I got a response that they received the order and it would be shipped ASAP, they also took money out of my PayPal account immediately. Fast forward to November 19th, I sent an email wanting to know why I had not received any information about my order or a tracking number and I received an email back overnight, apologizing and then saying it would take 10 to 20 days to ship, which is normal shipping time. I then proceeded to tell them if 10 to 20 days was the normal shipping time I should have received it by November 20th. It was on November 19th when I got the first tracking number which tells me they were going to take my money and not do anything about shipping my item. I sent them an email back telling them that it is poor customer service and I understand because it's coming from a distance the 10 to 20 days but now I will be lucky if it arrives before Christmas, and it was a Christmas top. They offered to send me a $5 coupon. Seriously, the top was $30. I will never use this company again as I feel like if I would not have emailed them, they would have kept the money and not have shipped the item. They falsely advertise.
30 de outubro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Amy,
We apologize for any inconvenience caused by the delay in shipping your order.
Regarding the shipping time, there are 2 phases in an order - - processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually takes 1-12 days for regular orders. But if the order is a pre order, (Usually the full name of the item has the mark pre order), the processing time may take longer. Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. We have a propt customer service team that responds to emails within 24 hrs at the latest.
As for the coupon, please note that it was offered only as a token of apology and compensation for the time waiting. And we would like to clarify that we will ship the item as soon as the items are available no matter whether the customer contact us or not.
Lastly, we kindly request you provide your order details such as the order number and the email address used for the purchase. This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Cheap, nasty & not reflective of the purchase
My items arrived today some 3 months after ordering. They are not what I ordered at all. The actual item is made of cheap material and poor workmanship. But, for the price I wasn’t expecting too much and thought if I got one or two wears it would have been worth the purchase. However, it doesn’t look like the picture, the colours are not consistent and I’m not even bothering to try them on. I will never buy from this company again.
16 de novembro de 2023
Opinião espontânea
Resposta da Flycurvy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us at complaint@flycurvy.com to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Do not shop here ladies
It said velvet but it is really thin micro fiber crap. The jewels were printed on fabric. What a scam!
14 de novembro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Lori,
We apologize for any inconvenience the discrepancy caused. We take customers feedback seriously and would like to take this opprtunity to review our product and optimize our production.
As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Absolutely shocking service i had a…
Absolutely shocking service i had a party last week shipping was 10-20 days I received only half the order and now they tell me the other half will be shipped in another months time when the complete party season is finished. Disgraceful service clothes are shocking I want to return the half of the order received. Dont buy from this company they cant deliver in time and customer service is shocking
7 de outubro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Michaela,
We apologize for the delay in shipping your order. We understand the importance of a swift shipment and apologize for any inconvenience the delay may have caused. We will take note of your feedback and forward them to the relevant team to make progress.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. If it cannot be delivered before the date expected, you are always allowed to ask for a cancellation of the order before shipment.
Please pay attention to the email complaint@flycurcy.com sent you. We want to deal with the order to your satisfaction. If you have not received the email, kindly direct to us at complaint@flycurcy.com.
Again we apologize for any inconveninece.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Horrible company
Horrible company, a definite rip off! I purchased several things from them and when I returned a couple (because they didn’t fit) they refused to give me a refund! They finally agreed to give me 1/2 of my refund!!! Buyer BEWARE!!!
It took me at least 8 emails to get 1/2 my refund!
5 de novembro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Teresa,
Thank you for bringing this matter to our attention. We would like to clarify that we do accept giving refund after returns. However, please note that the refund is based on the authorized return as items returned without authorization will not be accepted by our receiving center. And the item on the package is not our return address.
We have no idea if the offer of 50% of the refund id provided before you returned the item or after that. If it is offered before returning, it only serves as a gesture of goodwill to customers who may find the return not practical. If it is offered after that, it may probably be because you already return the items to the wrong address.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
The reply to the updates:
It is verified that the reason for the delay in refunding you the money was that you failed to offer us the return receipt and the tracking number, which we have stated clearly in our return instructions that we sent you originally, "(4)After you send the package, please take a clear photo of the package delivery note and tracking number to us. ".
And we would like to clarify that after you offered us the tracking number, we have fully refunded you the money. We will send you a confirmation for you to verify.
Regards,
If there was a “No star” option I would…
If there was a “No star” option I would take it!! Worst company ever!! Do not order!! Ordered 3 tops that took forever to arrive. All 3 tops were much too large, their sizing is way off and the material was awful, so cheap. I was given the runaround about returning them, they made me send them pictures to prove they were too big. Finally got the return information, spent $28 on shipping. It took several online complaints before they finally returned my money less the original shipping fees. So bottom line, I paid $50 in shipping fees altogether and got nothing but headaches from them. DO NOT ORDER FROM THESE PEOPLE
27 de outubro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Candace Vas,
We sincerely apologize for the negative experience you had with our company. We understand your frustration with the delayed delivery and the sizing issues you encountered with the tops you ordered. Your feedback is extremely valuable to us, and we appreciate you bringing this to our attention.
We deeply regret any inconvenience caused to you during the return process. Your feedback regarding the runaround you experienced and the requirement to send pictures for proof has been duly noted. Our intention is never to give our customers headaches, and we apologize for the inconvenience caused.
Regarding the return shipping fees, we apologize for any confusion or inconvenience caused. We are reviewing our policies to ensure that situations like this are handled more efficiently in the future. Our team will reach out to you reagrding refunding original shipping fees as per your request.
We value your business and want to make sure we can rectify this situation for you. With that in mind, we would like to offer you a special discount on your next purchase and free return shipping for any future orders. We hope this gesture demonstrates our commitment to your satisfaction.
If there is anything else we can do to assist you, please do not hesitate to contact us directly. We are here to address any concerns or questions you may have.
Warm regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Buyer beware
I purchased 2 dresses and 1 jumpsuit on 11 Aug 23. Also included were 2 'free' items. The Flycurvy website advises dispatch within 5-7 days. I required the items for a function on 15 Sept. I started contacting Flycurvy support team on 23 Aug asking about my order. Lots of apologies and promises to ship my items. Then I started communicating with the Complaints team and was advised that they would ship my items within 24hrs. Part of the order was dispatched 3 days later, when I queried this I was advised that there was no way that my items would arrive before 15 September and that the dresses would be sent at a later date. On Sept 18 after multiple emails to Flycurvy's support and complaints department the jumpsuit and 2 'free' items turned up. I truly wish I could post photos of the piece of unwearable rubbish I received. The mother of the bride jumpsuit was totally different to the pictures on the website. The material was different, It was supposed to be a jumpsuit with a wrap that went over the suit - there was no wrap as advertised and pictured. The sleeves were vastly different lengths. The material (even taking into consideration that there may be a slightly different colour due to photography) was not slate blue. The sparkling wrap pictured did not exist - it was goldy/yellow spots on the one piece jumpsuit.
As for the 2 dresses that were advertised as being available on the website, eventually the complaints department admitted that the dresses were not in stock and were in the process of being manufactured and it would be months before dispatch. I canceled the order.
Trying to get a refund from Fly Curvy is an ordeal within itself. The products were dispatched to me from a warehouse in Sydney AU. But returns must be sent to an international address in NYC, USA at your cost. I had paid via PayPal for extra protection so I initiated a PayPal dispute over the items. The complaints team will offer you all sorts of incentives to cancel the PayPal dispute. I finally received a full refund on 28 Oct 23.
28 de outubro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Linda Brew,
We sincerely apologize for the issues you encountered with your order and the inconvenience it may have caused you. We appreciate your patience and understanding throughout this process.
After closely reviewing your concerns, we want you to know that we take them very seriously. We will optimize our production and service to ensure that similar incidents do not happen again in the future. Delivering exceptional customer service is of utmost importance to us, and we strive to meet and exceed our customers' expectations.
Regarding the return process, we understand the frustration you experienced in having to send the items back to an international address. We are actively looking into streamlining our return policies to ensure a more convenient process for our valued customers.
We , however, would like to clarify that we kindly requested to cancel the dispute only out of the purpose to issue the refund sooner, as PayPal would freeze the money and we had no authority to process it quickly. Otherwise, both sides have to wait for the finish of the review by PayPal.
Once again, we sincerely apologize for any inconveniences caused. We appreciate your time in sharing your concerns with us, as it helps us grow and provide better service to our customers. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Warm regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Flaycurvy
Ho conosciuto il Brand Flycurvy navigando sui social. Ho ricevuto la mia spedizione qualche giorno fa, in breve tempo. Gli articoli che ho scelto rispecchiano le foto del sito. Trovo i capi che ho scelto eleganti e comodi da indossare . Mi piacciono molto e non vedo l'ora di indossarli in qualche occasione speciale. Consiglio
23 de outubro de 2023
Opinião espontânea
Ordered a few tops on Sept
Ordered a few tops on Sept. 5th. Payment went through, but it's now October 14th...and no tops, no tracking number, no acknowledgement of the order at all. I keep checking my credit card statement to make sure this site is not a scam. Where is my order??!!!
5 de setembro de 2023
Opinião espontânea
Resposta da Flycurvy
Hello,
We apologize for any inconvenience caused.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Flycurvy Customer Complaint Team
Good love it
11 de outubro de 2023
Opinião espontânea
Ordered on July 19
Ordered on July 19, it’s now October 14 and still nothing. Was told sorry for delay shipment arriving September. Not happy
14 de outubro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear MARIANNE IVEY,
We apologize for any inconvenience the delay may have casued. We take customer feedback seriously and will forward your fwwdback to the relevant team to initiate the necessary steps to resolve this problem.
Your order has been in transit. Please find the info in the wmail we recently sent you to learn more details. If you have any queries, please feel free to email us.
Best Regards,
Customer Complaint Team
complaint@flycurvy.com
Order is in la-la land.
I ordered one top & two dresses on Sept 30th and have not received any type of notification, or tracking number. I ordered it for a wedding that has come & gone. I would still like the items, They must be in la-la land.
12 de outubro de 2023
Opinião espontânea
Resposta da Flycurvy
Hello,
We are sorry for any inconvenience caused by the delay in shipping your order.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time.
The email address is support@flycurvy.com.
Best Regards,
Customer Complaint Team
complaint@flycurvy.com
I made an order on 23rd August
I made an order on 23rd August, other than confirmation order email I have had nothing from them and have had no delivery.
Dont think i even got tracking number.
6 de outubro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Gill,
We apologize for the delay in shipping your order. Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Regards,
Customer Complaint Team
complaint@flycurvy.com
Clothes are true to size
Clothes are true to size! Excellent customer service!!!
5 de outubro de 2023
Opinião espontânea
Placed order in July
I apologize for my past comments, although it took a long time I did receive my order. I still believe better tracking would help.
29 de julho de 2023
Opinião espontânea
Resposta da Flycurvy
Dear customer,
We apologize for any inconvenience caused. After receiving the confirmation email, there would be a wait for the delivery, which takes about 2-3 weeks. We eope you can understand.
We are glad to inform you that your order has been delivered on 10/03. We will be sending you an email to tell you more details about the delivery.
If you have any follow-up queries, please feel free to reach out.
Customer Complaint Team
complaint@flycurvy.com
Rip off company
They had my address and sent it to different suburb. Sent them proof from Australia post pictures of the address on parcel.blamed Australia post said they changed address on it.who delivered to it to the address flycurvy put on it, can't get it back. Once I sent the photo to them they blamed courier for changed address. They will never take responsibility for their own mistakes. They only offered me half the money back as their final offer. They do not honour their promise of full refund or replacement. Do not buy from this company as they are rip off's who don't responsibility for their own mistakes. They have been horrendous to deal with. I would not recommend them at all. It has been going on for weeks trying to get a resolution. Kim Renshaw
21 de setembro de 2023
Opinião espontânea
Resposta da Flycurvy
Hello,
We apologize for your dissatisfaction with the delivery issue. Please escalate your case to the customer complaint team at complaint@flycurvy.com. We will investigate the case deeply and take care of it so that we can serve you to your satisfaction.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Customer Complaint Team
complaint@flycurvy.com
Totally love my top.
It was super easy to order and had awesome products with a huge variety. It was easy for me to get the size that fits perfect. High quality workmanship of product and carefully packaged.
Totally love my top.
5 de setembro de 2023
Opinião espontânea
Awful customer service
I bought items from this company two of them were fine, two are two big and two have not arrived, as yet (going on a month and a half). The two that were too big, I would like to return. It has been 5 days of going back and forth by email trying to resolve it and still as of today, I do not have all the information I need to return. Silver options they gave me. One - keep the outfits order the right size and they'll take 50% off the price. No. Two - keep the product and we'll give you 30% off your bill. No. Three- return for a full refund. Yes, but it has taken them 4 days to send me an address. That states the following:
This is the Adress(please do not return directly since a return form is needed.):
J&M Global Logistic Inc
98 Wakefield Ave #3C
Staten Island, NY 10314, USA
+1-332-256-8382
Didn't send me the form now it's 5 days for me to request the form being sent to me. Call the number they provided. They are not accepting calls at this time. This is ridiculous.
This is the second time I've ordered with this company, giving them the benefit of the doubt things do happen. I will never ever order from this company again. If I could have given zero stars that's what I would have given
26 de setembro de 2023
Opinião espontânea
Resposta da Flycurvy
Dear Maryjane Lindsay,
Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you have experienced with our customer service. We appreciate your feedback as it helps us identify areas for improvement.
We understand your concerns regarding the sizing of the items and the delay in receiving the products. We apologize for any confusion or inconvenience caused during the return process. Please be assured that we are actively working to resolve this matter as quickly as possible.
Regarding the return options provided, we apologize if they did not meet your expectations. We understand your preference for a full refund, and we apologize for the delay in providing you with the return address and form. We have taken note of your feedback and will work on streamlining our processes to ensure faster response times and better communication.
In order to rectify this situation, we will send you an email and expedite the process to the give you the return form. Please reply to our email with a confirmation.
As for the pbone number and address, please note that the return address is managed by a third-party cooperative company that only handles returns by mail. The phone number is also not Flycurvy's.
We await yoru reply.
Customer Complaint Team
complaint@flycurvy.com
Ultimate Clothes Here
Flycurvy is the only place that the size is correct and I love the different tops and dresses you make. The order takes a while to come and I can't wait to receive my purchase each time. The emails are not too many so that I can see at least once a day, any new and exciting offers or new clothes.
25 de setembro de 2023
Opinião espontânea
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