If there was less than 1 star I would give it. DO NOT purchase from this company. I purchased a dress to wear to my son's wedding plus an on special 5 piece mystery pack. Total cost $151. The d... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Ver mais
A empresa respondeu
I made an order on Feb 16 and now is March 18 and it said awaiting shipping! I contacted customer service on march 7 and they said we will try to ship soon. 10 days later , still awaiting shipping!!
A empresa respondeu
I'd actually give this company less than 1 star. They don't provide tracking, they don't answer emails, I can't find a phone number to speak to a human. They email bogus updates and claim you reciev... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Informações de contacto
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
2,0
Mau
827 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
How exactly do you get thru to this…
How exactly do you get thru to this company? I've emailed twice and left a message on their Facebook page. I want to cancel my order because item will arrive too late for alterations needed. Never again!
1 de maio de 2024
Opinião espontânea
Resposta da Flycurvy
Dear customer,
Our response timeframe is between 1 and 4 business days. We hope you can understand that sometimes the response can't be as soon as you expected.
As requested, we have canceled the order. It may take some time for the refund to return to your paying account.
（1-If it’s a PayPal refund, please wait 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s a credit card refund, it may take 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Item Never Shipped
I ordered a dress that said it would be shipped in 24 hours. That was on March 1, 2024. It is now May 4, 2024 and the dress still hasn't been shipped. I have reached out to their customer service several times and I just keep being given different dates it is expected to ship. Now I'm asking for a refund and they are ignoring me. I will NEVER order from this company again.
4 de maio de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
We apologize for the delay. It is verified that you order has been canceled and the refund issued. If you have any further questions or concerns, please don't hesitate to reach out to us at the address provided.
Best regards,
Poor quality and forget about returns
I ordered two dresses that took over a month to arrive. One wasn't the same color as pictured on the website (pink vs. lavender) and had darts at the chest that needed cones for a bra and was the CHEAPEST looking dress ever. The other wasn't horrible but just fit poorly. Where it really gets bad is trying to process a return. I had to send an email, it took them a week to respond with questions and need for pictures. Another week and no response. I doubt I'll ever get my money back. I will never order again.
1 de maio de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ordered a Dress 3/24/24 For an Event
I ordered a dress 3/24/24 for an event. As of today, it has still not arrived. I had read the reviews, but hoped I would be one of the luckier ones. No such luck. Good thing I have a Plan B because the dress will not have arrived in time. Recommend you not rely on this company. UPDATE: The dress finally arrived, and it is OK. Regardless, expect a LONG wait period for your order.
26 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Hello Veronica,
You can contact us at complaint@flycurvy.com to inquire about your order.
Upon inspection, I noticed that the parcel had arrived in America and its tracking number had been changed to a USPS tracking # to proceed with the transportation. You can verify its status by checking out the attachment or hitting the link below.
Tracking link: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=420956839305569813119820429298%2C&tABt=false
Tracking #: 420956839305569813119820429298
Phone number of USPS: 1-800-275-8777
According to our experience, it will be delivered within a week as it is on the way to your city.
We hope it arrives soon and hope you have a good day.
Regards,
The dress I received was nothing like…
The dress I received was nothing like the picture. I should have known better that to trust China. Shame on me. I want a full refund for this poor quality item. I could have bought a better dress at family dollar stores.
24 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Patience
Ordered 2 dresses for my daughter’s wedding! Neither fit and I want to return both! I received a reply after 2 attempts and I am satisfied with the outcome!
22 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
Please contact us at complaint@flycurvy.com when you have not heard back from the support team 3 days after emailing.
Regards,
I ordered a dress almost a month ago
I ordered a dress almost a month ago. It’s already been charged to my credit card so where is my dress? I ordered it for my niece’s wedding that is coming up the first weekend in May.
8 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
Please contact us at complaint@flycurvy.com to inquire about the status of your order. We will be responding in the next business day.
Regards,
This company is a total scam
UPDATE!!! I contacted them through email and was refunded my money. It was actually a quick response.
This company is a total scam. I've been waiting months for my order. Emailp with my concerns are just answered with it's coming. I'll be contacting my credit card company to let them know of the scam.
29 de fevereiro de 2024
Opinião espontânea
Resposta da Flycurvy
Hi
We are deeply sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation before shipment.
Besides, could you email us at complaint@flycuvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
I ordered 8 blouses on here for my…
I ordered 8 blouses on here for my upcoming vacation. I emailed them that I needed a refund due to the blouses being extremely small, they did not even fit over my bust. I received an email a few days later saying that they received my email and saw that I ordered 8 items and wanted to know which item I was requesting a refund for. The original email stated that they all did not fit as they are all the same size. I need a full refund so that I can purchase my vacation wear somewhere else. Have not heard back. I hope this is an honest company, I have a very limited budget.
8 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Dear Martha Figueroa,
We apologize that the items's fit fell short of your expectations. We will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- if the support team;s response didn't live up to your expectations, you can reach out to us at complaint@flycurvy.com to sort it out.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
No confirmation of purchase
No confirmation of purchase, no tracking info, customer service very slow to respons, gives no info, and suggest if not received within 6 weeks I can request refund. No response to my request for refund. Scam?!
3 de março de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
We would like to clarify that response at weekends can't be made as soon as it was on weekdays. We hope you can undersand. Besides, could you email us at complaint@flycuvy.com? This will assist us in locating your specific order and initiating the necessary steps to assist you
Thanks.
I ordered a dress on March 4
I ordered a dress on March 4, and have not received as of to date. I emailed and was informed the dress will be mailed out at the end of March. I emailed again and was informed that the dress will be mail out in a week Let’s see if that’s true. It’s sad that the service is so bad. The dresses look really nice. I hope my dress is like the picture. 🙏🏽🙏🏽🙏🏽
4 de março de 2024
Opinião espontânea
Resposta da Flycurvy
Dear Marion Garcia,
We are deeply sorry for any inconvenience caused by the delay in shipping. Due to the uncertainty in the production process, the shipping of the order might be delayed. Feel free to contact us via the email below. We will be responding as soon as we can.
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to email us.
Best regards,
I have ordered same dress 3 times.
I have ordered several dresses trying to find the right one for a gala and for my daughter's wedding. The purple iridescent ordered dress arrived and looks nothing like the picture. I emailed support email and no response. I ordered the dress again and received an email that it was delivered 4/15/24, which it was NOT. ORDER #FC00597569. EMAILED AGAIN. No response. Stupid me ordered the same dress again, for third time, Hoping to just get the dress and try to resolve in the meantime. I have ordered several dresses and the quality is very good, sizing is spot on but now I am concerned. After reading reviews, I have now forwarded my last email and pictures to complaint email address hoping for a response and resolution.
15 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Dear Sabine Mehnert-Roehm,
We have replied to yoour emails. Kindly check your inbox. We hope to hear back from you and that this issue is resolved ASAP.
Best wishes,
I ordered a dress at the start of March…
I ordered a dress at the start of March and received it over a month later! The dress is of poor quality not happy at all!! I have sent emails asking to return for a full refund but they have not replied!
1 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Poor service...long delays
ordered 2 dresses on the 9th of February...after many emails was told it would be shipped promptly in March..arrived today 15th of April...only to find one dress was nothing like what I ordered...not even the right colour...have emailed again but no response! buyer beware. After reviewing on here suddenly they responded. I was offered a refund for the dress and told I could keep it...by the way I paid 39.99 dollars but was offered the reduced cost of $29.99
15 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Dear Miss Parker,
We apologize for the dissatisfaction with the wrong item you received. You can contact us to deal with this problem. We will respond within 5 business days. If you have not received a reply in this timeframe, kindly escalate the matter to our customer complaint team at complaint@flycurvy.com. We will take care of the issue.
Thank you for understanding.
If I could give zero stars I would
If I could give zero stars I would. Ordered a dress 3/23. Wanted to cancel but excuses made. Several emails later, same excuses, still no dress, and $65.00 stolen. This company is crooked and are scammers. They need to be shut down. I want my $ back!!
Have tracking info, dress still has NOT SHIPPED!
4/15/2024
Still in China. I can't reiterate enough this company is NOT LEGIT.
4/19/2024.
Arrived in NY this morning. I highly suggest you DO NOT shop this site.Amost a month has passed since placing my order.
20 de março de 2024
Opinião espontânea
Resposta da Flycurvy
Hello Rose,
We apologize for your dissatisfaction with the delay in shipment due to the backlog. Please know that the sign of shippinh is you received the tracking number. ANd both our support team and complaint team have already offered you the detailed tracking info. Please check your inbox.
Tracking #: YH24040901573SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address.
Faithfully,
Refund practice - a profit for the company
I paid for shipping and handling when I purchased my outfit,
After an email to locate my item it finally arrived. The top was very large so I requested a refund. Took 2 emails.
The answer to my request arrived via email with no return labels. Listing various options.
Option one stated return package and pay the most likely costly expense.
Option 2 take a 30% as my refund
Option 3 take 1/2 of the original cost as a store credit. and keep the item.
The first item I noticed in their return policy that appears not to be correct in my case, the labels are not sent you pick the delivery options and most likely tell them how it is coming.
It was a little expensive lesson and I did not take all the reviews seriously. Now I know better. Please read reviews and take them seriously.
I find their return practice not customer friendly at all and would never recommend flycurvy based on that policy.
13 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
We apologize for any inconvenience. We would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
I received my dress nothing like what I…
I received my dress nothing like what I ordered very cheap & nasty
12 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Order # FC00595019
Order # FC00595019
I received my dress, but it’s too big on me. I want to return it, and either get a refund, or the same dress in a different size. I never received a label, and I need an address to send it to. Please advise me.
8 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Hello,
We got in touch with you last time and didn't hear back from you. You can reply to us to deal with your order. The address we used to emailing you was complaint@flycurvy.com. Kindly check your inbox and we look forward to your reponse.
Kind regards,
Customer Complaint Team
complaint@flycurvy.com
You will never get your item
Placed an order on February 24th and as of April 3rd still have not received a tracking number or shipping notice, three emails to customer service, every time they tell me that they are working on it and they need more processing time. I am disputing my payment with my credit card company now as they have just today extended the processing time on my order another two weeks to mid April which will be 2 months after I place the order without the order being shipped. I will never order from this company again.
3 de abril de 2024
Opinião espontânea
Resposta da Flycurvy
Dear Aleksander Bales,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding in a few business days.
If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Customer Complaint Team
complaint@flycurvy.com
I ordered a dress on the 14th March
I ordered a dress on the 14th March, but still have not received it. 😒 I had a email saying it was shipped and to press on tracker for further info. On doing this. I found it was a scam tracking website. I have even emailed and had no response. I'm very sad as I loved that the dress
11th April- I have finally received my dress. I also finally had a response from Flycurvy. I am greatful for a fantastic dress.
14 de março de 2024
Opinião espontânea
Resposta da Flycurvy
Hi Shan,
The website: https://www.17track.net/en#nums=
The tracking nunber of your order: YH4033125407SZ
Copy and paste the tracking number on this sie and you will see the update.
Rest assured that the tracking site is not a scam website. It is valid and legit all the time. If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Customer Complaint Team
complaint@flycurvy.com
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.