When I had issues with my plane ticket, I didn’t know what to do. I just tried to change the date of the ticket and Fly Fairly made it a way better experience. I was losing hope with the airline, but... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
User friendly website interface. Easy payment plan provided.Hope can develop app for playstore & apple store
Had trouble with the booking for my infant name. Contacted fly fairly support, and was helped by the team. They manage to rectify and include my infant full name inside the air ticket ! Really want to... Ver mais
Loved how quick the booking process was. I went with Affirm because they're the most chill in my experience, and I usually pay it all off in a month or less. Love that they have many financing options... Ver mais
Informações sobre a empresa
Escrito pela empresa
We’re shaking up the skies and changing how people book flights for good. Fly Fairly gives travelers the freedom to fly their way ✈️ with flexible payment options 💳, smart trip protection 🛡️, and access to 650+ airlines around the world 🌍. Powered by slick tech behind the scenes, our platform puts you in control so every trip feels tailor-made, minus the stress 😎
We’ve got your back – always.
Book with confidence knowing you’re protected by our Fly Fairly Guarantee:
✅ Transparent Pricing: No payment surcharges, ever.
🔁 Flexible Booking Options: Change your plans with ease.
💖 Fair Treatment, Always: If something goes wrong, we’ll make it right.
No stress, just a smooth takeoff 💜✈️😊
Informações de contacto
160 ROBINSON ROAD, 068914, Singapura
- help@flyfairly.com
- flyfairly.com
4,8
Excelente
196 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Fly Fairly
Thanks for the love! We’re all about keeping it easy, breezy, and drama-free. Hope to see you in the skies again soon! 💜✈️
Super easy to contact customer service…
Super easy to contact customer service and get a refund. Will highly recommend as booking was also super easy.
17 de julho de 2025
Opinião espontânea
Resposta da Fly Fairly
Thanks so much, Jeanette! We believe great service should be as smooth as our booking flow. Appreciate the recommendation and can’t wait to welcome you back 💜✈️
Just booked my third flight in two…
Just booked my third flight in two weeks through this site — scored the lowest fare from Ho Chi Minh to Penang. No complaints at all!
12 de junho de 2025
Opinião espontânea
Resposta da Fly Fairly
Three flights in two weeks? You're on a roll, Zi Xuan! Love that you found the lowest fare from Ho Chi Minh to Penang with zero complaints. We’ve got your back whenever you’re ready for the next one 💜✈️
Resposta da Fly Fairly
Lisa, love that it felt easy. That’s exactly what we aim for. Thanks for giving us a shot, we’re genuinely grateful! 💜✈️
Ashley was a gem!
Ashley was a gem, she was precise and patient in answering all of my questions. I was unable to locate my booking and she found it-giving me the exact information. Thanks so much.
10 de julho de 2025
Opinião espontânea
Resposta da Fly Fairly
BillionaireCat, you’ve got taste and nine lives worth of good judgment. Ashley pounced on that missing booking like a pro, no scratching around, just smooth fixes and feline-level focus. You’re purrfection for shouting her out! 💜✈️
Fast and easy process
4 de julho de 2025
Opinião espontânea
Resposta da Fly Fairly
Abdoulie, short and sweet. Just like the booking. Fast, easy, and exactly how it should be. Appreciate you 💜✈️
Was simple and clear to book a flights
Was simple and clear to book a flights. Thank you
4 de julho de 2025
Opinião espontânea
Resposta da Fly Fairly
Noah, Cebu getaway locked in and Angel came through like, well, an angel. Seamless, stress-free, and smooth from start to finish. That’s what we love to hear! 💜✈️
Very nice and easy along with great price
Was all very simple easy and couldn't fault the price of the flight for using clearpay was a massive help. I have contacted before flight to ask a question and have had an early morning reply so 5 star company just hope all goes as well in the airport with no let downs which I am not expecting they seem 110 percent amazing thank you
4 de julho de 2025
Opinião espontânea
Resposta da Fly Fairly
Annabel, you're basically the MVP of vibes. Clearpay? Crushed it. Early morning reply? Served fresher than your breakfast. Now we’re just hoping the airport treats you like the queen you clearly are. If not, we riot (politely) 💜✈️
Fares are significantly higher compared…
Fares are significantly higher compared to many other booking platforms
3 de julho de 2025
Opinião espontânea
Resposta da Fly Fairly
Hi A Leba!
We couldn’t find any booking under your name, so this one’s a bit of a mystery. If you didn’t book with us, creating a brand new Trustpilot account just to leave your first review (instead of dropping into our live chat) feels like a missed opportunity 😬
If you’d actually found a cheaper like-for-like fare with the same flexibility and inclusions, we probably would’ve thanked you and offered a cheeky staff discount.
For context, our fares include taxes, card fees, and servicing, so what you see is what you pay. No sneaky extras or payment surcharges at checkout that are so common with other platforms ☺️ We also offer BNPL and crypto with zero added fees, even though they cost us more to provide.
Still happy to help if you want to compare properly ☺️
Fly Fairly Crew 💜✈️
Superb Customer service
Superb Customer service. Sasha and Ashley are really knowledgeable and helped solved all my problems smoothly. Highly recommended for all. Thumbs up for this wonderful team
1 de julho de 2025
Opinião espontânea
Resposta da Fly Fairly
Jason, Sasha and Ashley are doing a little happy dance right now. Appreciate the kind words and the thumbs up. We’ve got your back anytime. Thanks for flying fairly! 💜✈️
I want to thank Angel for assisting me…
I want to thank Angel for assisting me with gaining access to my booking information. He/She was prompt in responding to all of my emails.
29 de junho de 2025
Opinião espontânea
Resposta da Fly Fairly
Aliya, Angel’s living up to the name! Quick replies and booking help locked in. Glad we could get you sorted. Thanks for flying fairly! 💜✈️
Resposta da Fly Fairly
Zac, short and sweet. Just like your booking. Fast is what we do. Appreciate the love 💜✈️
I needed to travel to Melbourne with my…
I needed to travel to Melbourne with my dog, and dealing with airline websites was a hassle. Fly Fairly turned out to be surprisingly simple to use. I reached out to their support team to clarify the pet travel policies, and Angel responded quickly and was really helpful. The trip went smoothly without any problems. I’d consider booking with them again if the fare is reasonable.
23 de junho de 2025
Opinião espontânea
Resposta da Fly Fairly
Peter, flying with your dog and pulling it off smoothly is top-tier travel energy.
Glad Angel could help clear things up and keep it simple. Appreciate you trusting us with the trip. We’ll be here when you and your pup are ready for the next one. 💜✈️🐾
An amazing experience
An amazing experience, professional and stress free. In addition Delilah was kind and had excellent customer service skills.
23 de junho de 2025
Opinião espontânea
Resposta da Fly Fairly
Eleanor, you just made Delilah’s day. Stress-free and smooth is what we aim for, and we're so glad it landed right. Thanks for flying fairly with us 💜✈️
It helped me a lot.
It helped me a lot. I used it multiple times already. thanks
26 de janeiro de 2025
Resposta da Fly Fairly
Jenny, multiple bookings and still going strong? Love to hear it. Simple, helpful, and always here when you need us. Thanks for flying fairly! 💜✈️
Easy to book, but there is no cs so difficult to reschedule
New booking web, a good one, but still need to improve on CS and rescheduling.
12 de junho de 2025
Resposta da Fly Fairly
Daniel, appreciate the feedback. If anything ever comes up, just reach out via the chat on Fly Fairly or reply to the CX email linked to your booking. We’re online 12 hours a day, 7 days a week, and usually reply within minutes. Let us know how we can make things even better 💜✈️
Our First Great Grandchild Surprise.
Well I planned to go over and surprise my Granddaughter and her first baby. Fly Fairly had great prices and where easy to book my trip over and back. Thanks Fly Fairly for helping me carry out my plans.
6 de junho de 2025
Opinião espontânea
Resposta da Fly Fairly
Love this, Wayne! We’re honored to be part of such a special moment. Wishing you and your growing family all the joy in the world 💜✈️
Easy and very convenient booking…
Easy and very convenient booking experience. Fair prices . Excellent
5 de junho de 2025
Opinião espontânea
Resposta da Fly Fairly
Easy, convenient, fair, you just described our dream personality. Glad the booking hit right without any stress tax.
Come back anytime. We’ll keep it simple and sweet, just how you like it. 💜✈️😌
FlyUnfairly: 16% Non Refundable Service Fee
BE CAREFUL - FlyFairly charges a non-refundable service fee (£180 or 16% in my case) just to book a flight — something I’ve not seen with other travel platforms, do not miss it!
I only realized I paid that fee after canceling the flight within Etihad’s 24-hour free cancellation window. Etihad confirmed I was eligible for a full refund, but FlyFairly refused to return their service fee, stating they were doing me a “favor.”
They also mishandled my booking, listing my wife and children as adults and omitting my infant entirely. When I contacted them, they blamed the airline’s system and claimed the airline had approved the correction, but no change appeared online, and I didn’t feel comfortable taking that risk without seeing confirmation. I canceled within 20 minutes.
Their customer support was unprofessional — using emojis, dismissive tone, and avoiding responsibility. At one point, they claimed refunds are considered on a case-by-case basis, but this message was later edited and removed, which raises concerns about transparency.
Regardless of how they justify it, the fact remains: they charge you a high service fee to book a flight online, and it’s non-refundable.
Most platforms do not do this, and I strongly suggest booking elsewhere especially if you end up having to cancel and communicating with them
5 de junho de 2025
Opinião espontânea
Resposta da Fly Fairly
Steve’s review is polite, which was not quite the abusive language we experienced in chat 😅 (we keep full logs, Steve).
The real story? He asked to cancel, got refunded. The end ☺️💜
- Etihad confirmed all three passengers were booked correctly. The infant not showing was a known display glitch on their side (we can’t control airline system errors unfortunately!)
- He asked us to cancel, and we secured a full refund, even though the fare was non-refundable
We’ve all met a 'Steve'; 100% refund for his non-refundable flight (even though the airline said no) and he still reviews us like we stole Christmas 😅🤷♂
We still love you, Steve.
Fly Fairly Crew ✈️💜
A very smooth transition very impressed
A very smooth transition very impressed
4 de junho de 2025
Opinião espontânea
Resposta da Fly Fairly
Thank you for the love, Cheryl! Thanks for the kind words and the classy energy. Come back anytime for more smooth moves and zero stress. 💜✈️😎
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.