flysafair.co.za Opiniões 

Booking for assistance for my 87 year old mom. The assistant complaining to help. She tells us she is not allowed to help carry her bag, but is carrying a small bag pack for a 12 year old. She walked so far ahead and my mom couldn't keep up, she nearly fell. Very unhelpful.

What makes this situation particularly difficult to accept is that I did everything that was reasonably expected of me as a passenger. I arrived at the airport with sufficient time, checked in online before arriving, and travelled with carry on luggage only specifically to avoid unnecessary delays. The only reason I did not reach the boarding gate sooner was because of the excessive delays at O.R. Tambo’s security checkpoint, a process that is entirely outside of a passenger’s control.

When I finally reached the gate, I arrived just as the display changed from “Final Call” to “Closed.” I was there. I had not abandoned my flight, nor had I arrived at the airport late. I had spent that time standing in an airport security queue.

What disappointed me most was not merely being denied boarding, but the complete absence of any willingness to consider the circumstances. There was no discussion, no attempt to understand what had happened, and no effort to assist. I was simply turned away.

I was then required to pay an additional R1,000 to continue my journey. To add to my confusion, the FlySafair sales consultant who assisted me afterwards, Koketso, questioned why I had not been allowed to board and remarked that the delay was not my fault. Hearing that from one of your own employees reinforced my belief that this situation deserved more than a blanket application of policy without any consideration of the facts.

I fully understand that airlines operate according to boarding deadlines and that operational procedures exist for good reasons. However, policies should not prevent staff from exercising reasonable judgement or showing compassion where a passenger has clearly acted responsibly and the delay has been caused by circumstances beyond their control.

As things stand, I have been left R1,000 out of pocket despite complying with every requirement expected of me. That is not a fair outcome.

While your email advises me to contact the call centre, I believe it is equally important that this complaint remains on record with your Customer Support team. I therefore ask that this correspondence, together with my request for reimbursement of the additional R1,000, be formally escalated to the department or decision makers responsible for customer relations and compensation.

I am seeking a fair resolution, not simply an explanation. I respectfully request that FlySafair reimburse the additional R1,000 I was required to pay as a direct consequence of circumstances outside my control.

I look forward to receiving confirmation that this matter has been escalated and that my request for reimbursement is being properly considered.

The main issue is their total lack of communication in regard to seating. When we checked in 24 hours prior to departure as required there were 4 seats left. Not together and nothing on the aisle. It seems seats are either pre-assigned by travel agents or one can purchase seats. But this is not communicated. My wife and I were not able to sit together. Their Service centre (a Bot) was unhelpful and at the airport they were also unhelpful.

Very disappointed with FlySafair's customer service.

I contacted FlySafair after a passenger on my booking was medically unfit to travel. I was advised that a 50% refund would be processed once I submitted a doctor's letter confirming this.

I submitted the required medical certificate on 24 June and have since sent numerous follow-up emails requesting an update. Despite this, I have received no acknowledgement or response.

I understand that refunds take time to process, but completely ignoring a customer after requesting specific documentation is unacceptable.

I have now had to escalate the matter to the Consumer Goods and Services Ombud after exhausting all reasonable attempts to resolve this directly.

FlySafair, could someone please respond to my case and provide an update on my refund request (PNR: V8R1QS)?

My husband got a lift from Limpopo to Pretoria to take a Uber to OR Tambo for 20:30 flight . They got some traffic delays on the road and then the uber driver also took his time to pick him up. He got to the airport 4 min late and they denied him getting on the flight for being 4 mins late . I am so disappointed in Flysafair and the rude staff the dealt with my husband . The inhumane attitude of your response of late is late even 1 min is late and making him sleep on the airport in the middle of winter . What kind of attitude is the towards your customers . I know you have rules but life happens and you also need treat your customers with some kind of respect and humanity. I am totally disgusted , disappointed and lost my confidence in this airline , letting their customer sleep on the airport in discomfort in the cold for 4 mins 😡

On the 29th of May, we were assisted by Lungile Mkhulise on departures. It was our first time boarding a flight,, we were panicking since we missed the booked flight. The staff at departures allayed our anxiety and were escorted to the next flight. Thank you so much for your patience.

When checking in at security I was told my suitecase was too big for hand lagguage, I always travel with this size. I paid R350 to book it in. At the carousel when picking up my luggage the small lock was cut off and damaging my suitcase. I only had clothes in my suitecase so I can not see the reason for this. Very disappointed, as I traveled numerous times without any problems. I know nothing will come from this and leaving me with a damaged suitcase.

SAFair MONEY MAKING scheme!
New money making scheme with SAFair airline... as soon as check-in open, they allocate you a seat you DONT want to sit then charge you fees to select the seat you WANT to sit - WHY am I NOT allowed to do my own check-ins anymore???

I have raised this with them before and stated if you want to select a seat on my behalf go check my seating on all your previous flights to ensure good customer services BUT NO they want MORE money!!!!!!

Will NEVER fly this airline again!!!!!

Great service, flying from OR to Durban on flight FA414 had a slight issue with my booking and Imogene Ndlovu handled it by advising me with the best option. Really appreciated her human touch in a busy environment where people are just compacted into one box.

12th birthday dash sale 2026 - ab BIG JOKE!

Agent 10151 at PE airport had a huge power trip and denies grandparents and toddler in stroller priority boarding.She made us step out of line and wait to board at her convenience.We are global travelers and this must be the worst service ever.We also could not a glass of water on the flight today as Tayla said " we only Sell water"!

Suggest You choose any other airline's.Stay away from terrible service!

Without a doubt the worst airline ever for customer service ! Is there was a rating for below zero stars - this airline more than deserves it . Fly at your peril .

On 25 April 2026 I traveled from PE to JHB on the 13h55 flight, seated in 33B.

This was the most uncomfortable flight I have ever experienced. I was physically squeezed between the passengers in 33A and 33C for the entire duration. Window seat passenger was significantly oversized for the seat, resulting in me being compressed throughout the flight. Each time he inhaled, the pressure on me increased.

I notified the flight attendant of the situation. I was told there was nothing they could do because the flight was fully booked. No alternative solution was offered

Our experience with FlySafair has been extremely frustrating and, in my view, reflects both poor customer service and unfair treatment of customers.
We booked return flights in January 2026 for travel in August 2026 (Johannesburg to Cape Town). Due to unforeseen circumstances, we cancelled the flights on 28 March 2026 — well in advance of the travel date.

Instead of offering a refund, we were issued with a voucher expiring in March 2027. As UK-based customers with no foreseeable travel to South Africa within that period, this voucher is not a reasonable or practical alternative to a refund.
Since cancellation, we have made multiple attempts to contact FlySafair (28 March, 30 March, and 8 April 2026), none of which have received any response. As we are based in the UK, we are unable to easily contact your call centre and had to rely on a family member in South Africa to follow up on our behalf.
We were ultimately informed that a refund would not be considered because a voucher had already been issued, and that too much time had passed. This reasoning is both factually incorrect and unreasonable — the time elapsed between cancellation and follow-up is clearly less than one month.
From a consumer perspective, this raises serious concerns:
The absence of any meaningful response to written communication
The lack of accessible support for international customers
The issuing of a voucher in place of a refund without proper engagement or consent
The refusal to review the matter despite prompt follow-up attempts
The result is that an amount of R7,045.92 has been retained without providing a fair or usable remedy.
While I appreciate that airline fare rules may limit refunds, the handling of this matter falls short of reasonable customer service standards and may be considered an unfair contractual outcome — particularly where the alternative offered (a time-limited voucher) is not usable by the customer.
Based on this experience, I WOULD NOT RECOMMEND FlySafair, particularly to international travelers who may face similar difficulties in resolving issues.

There was nothing wrong with the flight but when we landed i got my bag broken the whole bag

Someone from the airline refunded the ticket to themselves. You can't make this stuff up.
This has never happened to me before in all these years.
Also they go inside your bags and steal things.
The airline and airport staff are run by criminals.
Where is the zero star to give them?

FlySafair – Extremely Poor Handling of Baggage Theft Case

My baggage was forcibly opened, valuables were stolen, and my suitcase was damaged during a FlySafair flight. I followed every required procedure, including filing a PIR report immediately and submitting a full claim with supporting evidence.

Instead of taking responsibility, FlySafair attempted to hide behind internal policies and limit compensation to an unacceptable amount. They also tried to shift responsibility to third-party baggage handlers, which is completely unacceptable — passengers entrust their belongings to the airline, not its contractors.

Even more concerning is their continued reliance on internal rules and local legislation while ignoring their obligations under international aviation standards such as the Montreal Convention.

This is not just poor customer service — it reflects a serious lack of accountability and respect for passengers’ rights.

I am now in the process of escalating this matter formally and will not hesitate to pursue it through legal channels and relevant aviation authorities if necessary.

I strongly urge FlySafair to review this case seriously and provide a fair resolution. Until then, I advise passengers to think twice before trusting this airline with valuable belongings.

Flight FA378 to East London, delayed for no apparent reason. Feedback shocking and unable to tell us why 35 minutes after take off time we have not even started boarding , nor does it even look like we are about to. Electronic boarding pass shows on time and airport board at this stage still shows on time. Pathetic service.

I missed my flight dew to congestion at the security terminal. though I was an hour and 15 minutes early and in the queue but the security let's people cut the line that are an hour l early for there flight but you how is 15 minutes to go no you have to wait. and miss your flight and then they say that it not there problem. they don't care about there client's. if they dit they would have fix this and held the airport responsible

One star is being generous. Absolutely useless. Won't ever see me flying with them again. Shit service does not get rewarded with repeat customers.