Can’t fault the service, extremely helpful! Dealt with a person called Matt, who was really supportive within dealing with my request when they arose. Top umbrella service!
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I had a very friendly and comforting experience when having to deal with focused settling wages they were more than nice and done everything they could, especially mat he was a big big help at custome... Ver mais
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From first contact to final sign off, Focused were great. Very attentive, very quick, very professional, very human. Always easy to get to on the phone, always answer the phone, and always gave perfe... Ver mais
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Informações sobre a empresa
Sobre Focused Umbrella
Escrito pela empresa
Focused is the PAYE Umbrella of choice for hundreds of agencies across the UK and was voted Best Umbrella Company (500 - 1,000 clients) at The Contracting Awards 2024. Our brand is well known in the contracting sector representing both quality of service and compliance.
Our teams of ex-recruitment professionals and qualified payroll staff ensure that our umbrella employees, limited company directors and agency clients are provided with intelligent advice and forward thinking solutions to their contracting needs. Despite our substantial growth in the market we have retained the small company service mentality ensuring that every relationship is valued and nurtured.
We are proud to have secured preferred, approved or sole supplier status with the UK’s leading recruitment agencies. This means that we have passed their extensive due diligence tests and can therefore work with all candidates, contractors and consultants within those agencies, providing our umbrella or limited company solutions.
Our team of Account Managers cover the whole of the UK including our core areas of London, the Home Counties, Birmingham, Manchester, Bristol, Cardiff, Newcastle and the surrounding areas.
We are confident that our solutions are competitive, attractive to contractors, simple for agencies and 100% compliant.
Our teams of ex-recruitment professionals and qualified payroll staff ensure that our umbrella employees, limited company directors and agency clients are provided with intelligent advice and forward thinking solutions to their contracting needs. Despite our substantial growth in the market we have retained the small company service mentality ensuring that every relationship is valued and nurtured.
We are proud to have secured preferred, approved or sole supplier status with the UK’s leading recruitment agencies. This means that we have passed their extensive due diligence tests and can therefore work with all candidates, contractors and consultants within those agencies, providing our umbrella or limited company solutions.
Our team of Account Managers cover the whole of the UK including our core areas of London, the Home Counties, Birmingham, Manchester, Bristol, Cardiff, Newcastle and the surrounding areas.
We are confident that our solutions are competitive, attractive to contractors, simple for agencies and 100% compliant.
Informações de contacto
Mansion House, Manchester Road, WA14 4RW, Altrincham, Reino Unido
- 0161 923 0210
- info@focusedgroup.co.uk
- focusedumbrella.co.uk
4,8
Excelente
135 opiniões
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Far far better than other umbrellas-
3 de dezembro de 2024
Resposta da Focused Umbrella
Thank you for sharing your review of Focused FJ. A timely review given we were recently crowned Best Umbrella Company at the Contractor awards 2024!
- The Focused Team
Excellent telephone experience and follow-up
I am a Focused Contractor. I phoned to try and obtain information regarding a possible change of salary sacrifice, and the likely effect that would have on my take-home pay. Not only was I given that answer, a full breakdown of all the taxes&costs was provided in written format, really easy to understand. It was the perfect response to my query. In this instance I spoke to Dan, I have also spoke to Matt several times too, every time I have had the same excellent experience - friendly, highly knowledgeable and prompt, and am really happy to give this positive feedback
15 de novembro de 2024
Resposta da Focused Umbrella
Hi Paul,
Thank you for your kind words and positive feedback!
We're thrilled to hear that Dan (and Matt previously) was able to provide you with the information and assistance you needed. Our team strives to provide excellent customer service, and we're glad to know that we met your expectations.
As always, if you have any further questions or require additional support in the future, please don't hesitate to reach out.
- The Focused Team
Resposta da Focused Umbrella
Thank you for taking the time to share your review of Focused.
We do take pride in our response times and always aim for a 1 call resolution.
- The Focused Team
Focused provide a great service
Focused provide a great service, with timely payments and are quick to respond to and resolve queries.
11 de novembro de 2024
Resposta da Focused Umbrella
Hi Thecia,
Thank you for your kind words. We're thrilled to hear you're happy with our services.
- The Focused Team
Exemplary Customer satisfaction
What can I say exemplary, outstanding customer service, excellence at its best. I rejoined Focus again after a couple of years, it was good then but now its on a different level. When you have a problem they pull out all the stops, all the way to resolution. They have so many processes should you encounter any delays, there processes ALWAYS see you over the line. I would like to highlight one person in particular. Dan. I give Dan 5 stars all the time, no matter how many times I call in, Dan is the reason why I have given a good review
28 de agosto de 2024
Resposta da Focused Umbrella
Hi Angela,
We're overjoyed to hear that your experience with Focused has been exceptional! Your positive feedback is a testament to our team's dedication to providing outstanding contractor service.
We're particularly grateful that you've recognised Dan's efforts. He's a valued member of our team and we're proud of his commitment to resolving issues promptly and efficiently.
Thank you for choosing Focused.
- The Focused Team
Great Umbrella
Great Umbrella, always pays on time, good rate, communicative, helpful & professional
6 de novembro de 2024
Resposta da Focused Umbrella
Hi Nina,
We truly appreciate your 5-star review! It's wonderful to hear that you've had such a positive experience with us.
Thank you!
- The Focused Team
Very efficient and great customer…
Very efficient and great customer support. Would go back and also recommend
31 de outubro de 2024
Opinião espontânea
Resposta da Focused Umbrella
Hi Joseph,
We're thrilled to hear that you had a great experience! Your satisfaction is our top priority.
We look forward to welcoming you back in the near future!
- The Focused Team
Always quick to respond and very helpful
14 de outubro de 2024
Resposta da Focused Umbrella
Hi Tony,
Thank you for taking the time to share your experience of Focused.
At Focused we strive to provide helpful, detailed responses to all inquiries as efficiently as possible.
Thank you again for choosing us!
- The Focused Team
Melissa and the team at Focus are…
Melissa and the team at Focus are amazing! Always on hands and never a problem too small.
4 de outubro de 2024
Opinião espontânea
Resposta da Focused Umbrella
Hi Joe,
Thank you for taking the time to share your feedback. We're committed to providing excellent service and appreciate your recognition.
- The Focused Team
Focused are a great umbrella company
Focused were a great umbrella company for me. Their admin was efficient and the support I received from Matt was really good I would happily use them again.
31 de julho de 2024
Opinião espontânea
Resposta da Focused Umbrella
Hi John,
Thank you so much for your kind words and 5-star review!
We're delighted to hear that you had a positive experience with Focused, especially with Matt.
We value your feedback and appreciate you choosing us. We hope to be of service again in the future.
- The Focused Team
Great all round company to work with.
11 de setembro de 2024
Resposta da Focused Umbrella
Thank you for sharing your positive review of Focused!
Your feedback is a testament to our team's dedication to providing exceptional service. Thank you for choosing Focused and for taking the time to share your thoughts.
- The Focused Team
Resposta da Focused Umbrella
Thank you for your kind words and 5-star rating. We’re delighted to hear that you’re satisfied with our customer service.
- The Focused Team
Resposta da Focused Umbrella
Thank you for your excellent review, we are so happy to hear that your experience with Focused has been excellent.
- The Focused Team.
Highly recommended Umbrella Company
Highly recommended Umbrella Company, I have recently put 4 contractors that are new to the Umbrella process via Focused. Abbie Potter and her back office team couldn't of made it an easier process for them and a great experience for me. They made what can be a complex process, easy to understand and the communication was brilliant. Look forward to working with them again.
3 de junho de 2024
Opinião espontânea
Resposta da Focused Umbrella
Thank you Henry, we are so happy to hear how excellent the experience has been. We will be sure to pass on your kind words to the rest of the team.
- The Focused Team.
Highly recommend Focused
I cannot rate Focused highly enough - easy to join, very swift responses to all of my questions by phone or email. They are also pro-active in following-up. Payroll always correct and payslip easy to understand. I would happily use Focused again.
9 de maio de 2024
Resposta da Focused Umbrella
Thank you Griffin, we are so pleased to hear how easy and swift the joining process has been for you and appreciate your kind feedback.
- The Focused Team.
Fantastic Customers Service
I recently placed a candidate who was new to contracting, Focused supported the candidate through the whole on boarding process, making it a smooth deal at the back end.
Definitely recommend Focused to anyone for process and customer service support level.
2 de maio de 2024
Opinião espontânea
Resposta da Focused Umbrella
Hi Bradley,
Thank you so much for the amazing review! We're delighted to hear Focused made the onboarding process smooth for your new contracting candidate.
Supporting both contractors and clients throughout the journey is a core value for us. Knowing we could ease their transition into contracting is incredibly rewarding.
Don't hesitate to reach out if you have any questions or require further assistance.
- The Focused Team
Excellent Umbrella Company
Excellent Umbrella Company - always very helpful. Candidate registration is a straight forward and easy process. Special mention to Abbie who is always willing to help.
9 de maio de 2024
Opinião espontânea
Resposta da Focused Umbrella
Hi Tom,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you find Focused Umbrella Company to be helpful and that the candidate registration process is straightforward.
We strive to make things as easy as possible, so your feedback is truly valuable.
- The Focused Team
Great Service!
Can't fault my experience with Focused so far. Abbie Potter is an absolute delight and has dealt with any issues relating to contractor pay disputes within a couple of hours. Illustrations provided whenever needed and contractors are set up on their system within the hour.
17 de maio de 2024
Opinião espontânea
Resposta da Focused Umbrella
Hi Luke,
Thank you so much for the fantastic review! We're thrilled to hear your positive experience with Focused Umbrella.
Providing clear explanations (illustrations) and efficient onboarding (contractors set up within the hour) are core aspects of our service. We're glad you've experienced them firsthand.
If there's ever anything else Abbie or the Focused team can do to support you, please don't hesitate to ask.
- The Focused Team
Always responds quickly to any…
Always responds quickly to any questions and really friendly! Very good service!
16 de maio de 2024
Opinião espontânea
Resposta da Focused Umbrella
Hi Jessica,
Thank you so much for the amazing 5-star review! We're thrilled to hear that you find our team responsive and friendly. Providing excellent customer service is a top priority for us.
- The Focused Team
5* Service from Abbie Potter
We have recently started using Focused for some of our contractors and the experience from both a candidate and client perspective has been flawless. Abbie Potter has really engaged with us and always available when we require illustrations or information in general.
15 de maio de 2024
Opinião espontânea
Resposta da Focused Umbrella
Hi Marcus,
Thank you so much for the fantastic 5-star review!
We take pride in providing a smooth and efficient service for both contractors and the agencies they work with. Abbie will be delighted to know her attentiveness and proactive approach haven't gone unnoticed. We'll be sure to pass on your kind words!
- The Focused Team
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