I had a problem with my phones charging port for a while and struggled fixing it. I gave it to other businesses but nothing ever worked before I tried zRepair. They fixed my issue in less than 5 minut... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I bought a Iphome 15 Pro today in fonez. Best customer service i’ve received ever. Nathan not only can do his job correctly and have a laugh while staying professional he has amazing communication sk... Ver mais
I accidentally broke the screen on my iPhone 12 Pro Max, and Matheus was a lifesaver! He managed to repair it within just a couple of hours, and the phone looks as good as new. On top of that, he ga... Ver mais
Fairly fast service. I did order before 1pm on Tuesday, which should have left my delivery arriving within the 2 day delivery period, it took 3 days. It's not really a deal breaker, but it might be... Ver mais
Informações sobre a empresa
Escrito pela empresa
Sim Free Phones Ireland, Unlocked Phones, Accessories, Device Repair. Fonez is Ireland's NO: 1 shop for buying second-hand/used phones, tablets & MacBooks. Shop online. or Visit one of our store in Galway.
Informações de contacto
5 Corbett Court S/C, H91 WK8V, Galway, Irlanda
- +353 87 165 6602
- info@fonez.ie
- fonez.ie
4,6
Excelente
434 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Charger plus cables delivered promptly…
Charger plus cables delivered promptly and would use company again.
30 de junho de 2024
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Phone that I purchased in this shop…
Phone that I purchased in this shop happened to break a couple of day after my warranty expired. After paying for a repair to have inside parts of phone replaced, the following day my screen is not working. Refused to take accountability and repair the screen after I just paid foe the initial repair. The technician man was so rude. After being a. Customer here for the last 3 years I will definitely not be returning. I have never met a man so ignorant and rude.
24 de junho de 2024
Opinião espontânea
Resposta da Fonez
Hi
We are very sorry to hear you didn't enjoy your recent experience with us here at Fonez we value your feedback if you would like to reach out to our customer care team at - Info@fonez.ie and provide more details on your recent experience we will aim to use this feedback to improve our customer experience.
kind Regards
Fonez
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Brilliant service at cork shop
22 de junho de 2024
Opinião espontânea
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Helpful staff
The staff members are very helpful and kind. I was in the Cork shop in Oliver Plunkett earlier today and Dom solved all my doubts and helped me pick the most appropriate phone for me.
17 de junho de 2024
Opinião espontânea
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
As we are always seeking to improve our service and customer experience we greatly appreciate this kind of feedback.
Great selection at super prices
Great selection at super prices. Very impressed protector screens were fitted to phones before dispatch. Prompt dispatch
5 de junho de 2024
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Fast delivery with every phone I’ve…
Fast delivery with every phone I’ve purchased and the phones are as described, good quality rated phones have a few scratches and great quality rated phones have only two or three noticeable scratches.
20 de maio de 2024
Opinião espontânea
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us
Really good experience in fonez today…
Really good experience in fonez today bought a I phone 12 pro in cork store
15 de maio de 2024
Opinião espontânea
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Disappointing Experience: Misleading Product Listing and Poor Customer Service at Fonez
My experience with Fonez regarding the purchase of Apple AirPods Pro was unfortunately disappointing. I initially visited the Galway store on April 30th, hoping to purchase the AirPods Pro, but they were out of stock. I was informed they would be back in stock the following day. However, upon returning, they had not arrived yet. I was advised to order them online for next day delivery.
When I checked their website in-store, the listing for the AirPods Pro wasn't clear whether it was the older Lightning model or the current USB-C model. Seeking clarification, I asked the staff, who assured me it was the USB-C model.
Trusting this information, I placed my order on May 1st, only to receive the item on May 9th, much later than expected. To my dismay, upon opening the package, I discovered it was actually the Lightning model, not the USB-C as I had been assured.
After reaching out to Fonez in an attempt to rectify the mistake, I received a disappointing response stating that due to the seal being broken, they were unable to accept a return or exchange. Despite explaining the situation, highlighting the ambiguity of their online listing, and referencing the assurance provided by their Galway store staff, no solution was offered. According to the representative I spoke to via their live chat, their management had confirmed that nothing could be done. I inquired about the possibility of speaking directly with management but never received a reply from the Fonez representative.
Overall, I'm deeply disappointed by the misinformation provided by Fonez and their unwillingness to resolve the issue. Despite the product being available at a lower price from Harvey Norman, I chose to shop with Fonez based on the assurances they provided and the promise of quick delivery. However, this experience has left me with no intention of returning as a customer.
9 de maio de 2024
Resposta da Fonez
Hi
We are very sorry to hear you didn't enjoy your recent experience with us here at Fonez we value your feedback and we aim to improve our customer experience using your feedback. To your above message, we do state on our receipts that any purchase of a new sealed item cannot result in a refund if that item's seal has been broken This is an industry-wide standard across a wide range of companies and retailers of electronics. But As stated above we will use your feedback to work on improving our customer experience in the future.
Cork store
Dom was extremely helpful in the Cork store, helped me pick out the right phone!
12 de maio de 2024
Opinião espontânea
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Product exactly as described and…
Product exactly as described and delivered right on time
8 de maio de 2024
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
The pin to take out my SIM card was…
The pin to take out my SIM card was never delivered
3 de maio de 2024
Resposta da Fonez
Thank you for taking the time to leave us a review
As I can see your order with us, was a preowned Device and SIM card pins are not supplied with these products, SIM card Pins are only supplied with New Decives, if you would like to contact us Via Email we can arrange for a SIM pin to be sent out to you free of charge
As we are always seeking to improve our service and customer experience we greatly appreciate the feedback..
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Very good experience and service in the…
Very good experience and service in the cork store
23 de abril de 2024
Opinião espontânea
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
cork store unbelievable service and…
cork store unbelievable service and really helpful !!
21 de abril de 2024
Opinião espontânea
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
The phone landed the day after ordering…
The phone landed the day after ordering and my wife is delighted with it.
10 de abril de 2024
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
As we are always seeking to improve our service and customer experience we greatly appreciate this kind of feedback.
Very efficient and helpful service in…
Very efficient and helpful service in the cork store.
11 de abril de 2024
Opinião espontânea
Resposta da Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
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