I love the fragrances from Forever Lux. I’ve been ordering from your company for a few years and my experience has always been great. Your prices are affordable and shipping is always prompt. Keep up... Ver mais
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Leia as opiniões dos outros
The worst experience with customer service I had! I never received the product due to an alleged error at the address, which was not true, and when I asked for a refund, they told me that they had a... Ver mais
Perfume arrived super fast and as always, prices are always unbeatable. That’s why I have purchased from ForeverLux “forever” and will continue to for years to come! ♥️
A empresa respondeu
Excellent quality product, exactly as described, and I’m very happy with the purchase. Shipping took a little longer than I expected, but the item arrived safely and in perfect condition. Overall, eve... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- também em
- Fornecedor de cosméticos e perfumes
- Fornecedor de fragrâncias e aromas
- Loja de cosméticos
Escrito pela empresa
ForeverLux.com is a beauty company that provides you with a unique online retail experience by offering designer brands at discounted prices. Our headquarters is located in Hackensack, New Jersey where we offer fragrances, cosmetics, and beauty products. All of our items are 100% authentic and we guarantee satisfaction. Since ForeverLux was launched in 2014, we have maintained an A+ rating from the Better Business Bureau.
The ForeverLux Standard
Escrito pela empresa
- Authenticity. Care. Confidence.
- We believe buying fragrance online should feel safe and effortless. That’s why every order is handled with attention to quality, authenticity, and customer care.
Complimentary U.S. Ground Shipping
Free shipping on all U.S. orders
We offer complimentary ground shipping on all orders shipped within the United States.
Orders are processed quickly and shipped with care to ensure safe delivery. Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories is not available at this time.
Informações de contacto
71 South Newman Street, 07601, Hackensack, Estados Unidos da América
- customerservice@foreverlux.com
- foreverlux.com
Authentic Designer Fragrance. Always.
4,2
Bom
491 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The worst experience with customer…
The worst experience with customer service I had!
I never received the product due to an alleged error at the address, which was not true, and when I asked for a refund, they told me that they had already done it, but they never sent me a receipt or something that proves that they had made the refund, which I did not receive by the way.
It is a total fraud!!!
18 de setembro de 2026
Fair price items in stock and quick…
Fair price items in stock and quick delivery
18 de setembro de 2026
I did not get the things I ordered
I did not get the things I ordered. There was a refund but no explanation or communication as to why.
17 de setembro de 2026
Resposta da ForeverLux
Hi Jeff,
We’re sorry for the disappointment and especially for the lack of communication explaining why your order could not be fulfilled. While we’re glad your refund was issued, we understand that you should also have received clear information about what happened.
Please contact customerservice@foreverlux.com with your order details and mention this Trustpilot review so our team can look into the reason for the refund and provide you with more information.
2 orders in less than 2 weeks and both…
2 orders in less than 2 weeks and both were damaged in shipping and now I’m having to do without my favorite cologne
17 de setembro de 2026
Always great value and everything I need
17 de setembro de 2026
Resposta da ForeverLux
Hi Kellie,
We love hearing that you can always find what you need at a great value with ForeverLux. Thank you for continuing to choose us for your fragrance purchases!
We truly appreciate your support.
ForeverLux will “forever” have my business!
Perfume arrived super fast and as always, prices are always unbeatable.
That’s why I have purchased from ForeverLux “forever” and will continue to for years to come! ♥️
17 de setembro de 2026
Resposta da ForeverLux
Hi Debra,
This review made us smile! We’re so happy that ForeverLux continues to be your go-to for fragrances, great prices, and fast delivery.
Thank you for being such a loyal customer over the years. We truly appreciate your continued trust and support!
Twice in a row we ordered and a week…
Twice in a row we ordered and a week later got an email saying that our order was broken in transit and no replacement is available. What is that about?
15 de setembro de 2026
Resposta da ForeverLux
Hi Michael,
We’re sorry for the disappointing experience and understand your concern about the explanation you received.
Please reach out to customerservice@foreverlux.com with your order information and mention this Trustpilot review so our team can take a closer look and provide further clarification.
Forever Customer
I love the fragrances from Forever Lux. I’ve been ordering from your company for a few years and my experience has always been great. Your prices are affordable and shipping is always prompt. Keep up the great work! Forever Customer
15 de setembro de 2026
Resposta da ForeverLux
Hi Anita,
It means so much to know you’ve been shopping with ForeverLux for several years and that your experiences with us have consistently been great. We’re happy you continue to enjoy our fragrances, affordable prices, and prompt shipping.
Thank you for your continued support and loyalty. We truly appreciate having you as a longtime customer!
Resposta da ForeverLux
Hi Roman,
We’re happy to hear you were pleased with the quality of your purchase and found it at a great price. Providing great fragrances at an excellent value is what we strive for at ForeverLux.
Thank you for your support!
It is an excellent place to buy
It is an excellent place to buy, excellent products, very attentive to complaints.
14 de setembro de 2026
Resposta da ForeverLux
Hi Jose,
We’re so pleased to hear you’ve had an excellent experience shopping with ForeverLux. It’s especially nice to know that you’ve been happy with both our products and the attention our team gives when a concern comes up.
Thank you for your kind words and your support!
Always consistent service
Always consistent service. Always legit products. With the best prices. My favorite site for fragrances by far. 10/10 Always Recommend
14 de setembro de 2026
Resposta da ForeverLux
Hi Jessee,
A 10/10 from a loyal customer means a great deal to us! We love knowing that you can consistently count on ForeverLux for great fragrances, reliable service, and competitive prices.
Thank you for continuing to choose us and for recommending ForeverLux to others. We truly appreciate your loyalty!
Not sure if this is a scam. I never received my purchase.
It is taking forever for the cologne to get here. I cannot see tracking information. It looks like the label was created but it never reached the shipper. I contacted customer service about it and they just wanted to pass the buck. Like this was not their issue at all. I still do not have my purchase.
14 de setembro de 2026
Resposta da ForeverLux
Hi Jessica,
We’re sorry for the frustration this has caused. We understand your concern when tracking does not show meaningful movement and your order has still not arrived.
We’re also sorry that your previous interaction with customer service left you feeling that your concerns were not properly addressed. Please contact customerservice@foreverlux.com again with your order details and specifically mention this Trustpilot review so our team can identify your case, review the shipment further, and determine what happened.
I did not get 2 items
I did not get 2 items, my Clean Perfume, they basically said I was lying, so now I have disputed this with my bank. I am very disappointed and can’t believe the horrible customer service. I asked for the company to send my perfume or give me a refund. I got neither.
They lost a customer, I will no longer recommend them to family and friends.
12 de setembro de 2026
Resposta da ForeverLux
Hi Rita,
We understand that your concern is not only about the items you say were missing, but also about how you felt you were treated when you reached out for help. We’re sorry the experience left you feeling that your concerns were being dismissed.
That is not the customer experience we want associated with ForeverLux. Thank you for sharing your feedback. We will review the circumstances surrounding your order and your customer service experience internally.
Resposta da ForeverLux
Hi Rebecca,
We’re so glad you found a great deal and were happy with your purchase. Offering quality fragrances at great prices is exactly what we strive for.
Thank you for choosing ForeverLux!
Versace Pour Homme Lies
I have order Versace pour home twice and both times contacted saying that the shipping department broke the bottle and they didn’t have anymore. I believe this to be untrue and I am very disappointed in this and how you’ve handled it. If you don’t have it in stock when I order it, even though according to your website it is, just tell the truth. I have no idea why you’ve told me twice that shipping broke it and there wasn’t anymore.
10 de setembro de 2026
Resposta da ForeverLux
Hi Brian,
We’re sorry for the frustration and disappointment this has caused, especially since you experienced the same issue twice with the same fragrance. We understand why receiving the same explanation on both orders would leave you questioning what happened.
We appreciate you bringing this to our attention. We will have your feedback and the circumstances surrounding these orders reviewed internally, including the inventory information displayed on our website.
Greats perfumes
Great experience buying perfumes from you. I’m a happy customer. Thanks!
11 de setembro de 2026
Resposta da ForeverLux
Hi Maribel,
We’re so happy to hear you had a great experience shopping for fragrances with ForeverLux. Knowing we have another happy customer means a lot to us!
Thank you for your support. We look forward to serving you again!
Resposta da ForeverLux
Hi Ernesto,
We’re so glad you enjoyed the quality, service, and value you received from ForeverLux. That’s exactly the experience we strive to provide.
Thank you for your support and for choosing us!
Great but a bit slow
Excellent quality product, exactly as described, and I’m very happy with the purchase. Shipping took a little longer than I expected, but the item arrived safely and in perfect condition. Overall, everything worked out well, and I’m satisfied with my order.
1 de setembro de 2026
Resposta da ForeverLux
Hi Alex,
We’re so glad your order arrived safely, in perfect condition, and exactly as described. We’re sorry it took a little longer than you expected to get there.
Because fragrances contain alcohol, shipping regulations require them to travel by ground rather than air, which can sometimes mean a longer delivery time. We truly appreciate your patience and are happy to hear you were satisfied with your purchase.
Thank you for choosing ForeverLux!
They told me contact them via emeil…
They told me contact them via emeil only to waste my time and tell me their item is authentic and bring it to a store to verify , jokes on them because I had already bring it in to verify , this so called authentic product doesn’t have a batch number or a QR code to scan to verify its authenticity so how is it authentic?? It has a printed barcode and a picture that looks like a QR code and to add insult to injury the customer service rep on the email was RUDE!!
Yh boycott this website and save yourself the headache
1 de setembro de 2026
Resposta da ForeverLux
Hi Curlian,
We’re sorry to hear that you remain dissatisfied after contacting our customer service team. We also take your concerns about the way your interaction was handled seriously, as we expect every customer to be treated with courtesy and professionalism.
We understand that you disagree with the information provided regarding your purchase, and we appreciate you sharing your feedback. Your comments will be reviewed internally.
5 star is for customer service
5 star is for customer service. This is first time I ordered something from this store. Unfortunately, due to weather conditions, my parfum arrived damaged. But, as soon as I presented pictures to customer service, they issued the refund right away. Now days this is rare, because some businesses will do everything just not to refund the money. Thats why I will definitely order again from this store. Parfum that I received was authentical, but because of extreme heat it got damaged. Thank you to customer service for resolving this issue in a best manner possible.
1 de setembro de 2026
Resposta da ForeverLux
Hi Natalia,
Your review means so much to our team. We’re sorry the extreme heat affected your first order, but we’re very happy to hear that our customer service team responded quickly and made the refund process easy for you.
Knowing that the service you received turned a disappointing situation into one that made you want to shop with ForeverLux again is one of the best compliments we could receive. Thank you for giving us the opportunity to make things right!
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