I ordered candles for Christmas gifts. My daughter finally got to the vial in her candle, however, when she opened it there was nothing in it. I reached out to customer service and received an immedi... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I don’t usually do this for companies so this means a lot! I am so happy for what they provide, product excellent customer service and support! Not only is their product top notch, creative and certai... Ver mais
Candles smell amazing! My address was rejected by system due to how I plugged it in but the company quickly emailed me to sort everything out and I received my order in a reasonable ship time even wit... Ver mais
It arrived on time with no problems and smells amazing. Will definitely buy again. Shout out to Marry in customer support, who was an absolute rockstar! I live waaayy out in nowhere, and the rural add... Ver mais
Informações sobre a empresa
Escrito pela empresa
ForeverWick Candle®. The only company that puts a diamond in every fragrant candle. 100% Genuine cut and polished Diamond. Find a real diamond jewel inside!
Informações de contacto
N Oakley Blvd 333, 60612, Chicago, Estados Unidos da América
- foreverwickcandle.com
Respondeu a 33% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Gimicky and misleading
While they are a bit gimmicky and misleading, the candles do smell good and are of decent quality. The main reason for the low score is the cost. The candles (and the diamond inside them) are not worth the $100 price tag. Neither are that high quality. The only time to get one is when it is on super sale and you can score a candle for around $20 bucks. Even $40 is too much for these things.
Everything about The Foreverwickcandle family sets the example for exceptionalism ✨
Everything about The Forever family
I had a slight shipping issue and when…
I had a slight shipping issue and when I reached out to foreverwick about this they looked into my issue and sent me a message back very quickly and confirmed my order and shipping date I was impressed with the service and response time
Great product and exceptional customer service.
I purchased my first candle not really believing it was true. I have since purchased many since. Not only do the candles smell great the gems are beautiful. I have ran into a few issues such as a broken candle, a missing diamond and vials that had excess wax in them. The customer service has been exceptional! Not only do you interact with a real person they are kind and understanding as well. That is refreshing and something the retail world is missing these days. The issues I have had were resolved quickly, also something that is missing these days. The happiness I get from the candles and the confidence that the customer service is not judgmental and kind will keep me buying from Foreverwick Candles for myself and as gifts. My next purchase will be to try the perfumes! I am excited to see how this company grows and hope they keep the standard they have set.
They have great products and excellent…
They have great products and excellent customer service! Even though it was my mistake they quickly addressed the problem and accommodated the corrective action!
Good Customer Service is hard to find…
Good Customer Service is hard to find these days! I didn't expect such a quick, friendly and informative response from your customer service and was blown away at the awesomeness! Thank you for the amazing first impression and I will definitely revisit your website for other goodies! Cheers!
Im a candle Junky
Im a candle Junky! I have one or two candles buring everyday. The foreverwickcandle i got burned for two days straight before buring out i love that aswell the treasure that was at the bottom! The smells filled up the house theres Not many that doo! Thank you guys for this amazing candle can't wait to get more and see what treasure I find next but with the burn time and the amazing smells doesn't even need the treasure at the bottom Because it is the treasure! Bless yall thank you so much !!
I had a slight delay on my order
I had a slight delay on my order, but when I messaged with my wonderful support hero in customer support, they were so nice and let me know everything was ok. I had to update my shipping info, somehow it was off just a little. That was why it did not ship yet. How wonderful it wasn't shipped to wrong place! Once they were sure the shipping address was correct, my order arrived in great condition. The care in packing to be sure all was safe, super!!! Thank you!
Too many candles by mistake
I accidentally put candles in my cart and didn’t realize it until I checked out. I emailed the company and they immediately took care of my mistake, no questions asked. Very friendly customer service and emailed me right away, no waiting for days. I really appreciate all the help I received
I love forever wick I have only got one…
I love forever wick I have only got one candle but they smell great,I’m currently having to constantly fix my truck so I don’t have the money to buy more but when I can I will.
It arrived on time thanks to CSR Marry
It arrived on time with no problems and smells amazing. Will definitely buy again. Shout out to Marry in customer support, who was an absolute rockstar! I live waaayy out in nowhere, and the rural addresses are problematic at best, and Marry made sure I'd get my order with no problem!
Great experience!
Very seamless process and personable customer service representative helping me through the process. Can tell that this business cares about it’s customers and I will definitely be doing business with you guys in the future.
I received my shipment
I received my shipment, completely damaged, and notified them immediately, by email, with pictures of the damaged items. They sent out a replacement shortly after, which arrived in perfect condition. The smells of the candles are not overwhelming, and the jars are super cute. Will definitely be ordering again.
Missing order
I wrote in with a question regarding an order. They responded back very quickly especially considering it was a Sunday
Friendly and helpful people they are…
Friendly and helpful people they are great at what they do keep being brave
Well my package arrived today so I gave…
Well my package arrived today so I gave it to my wife. She was very excited and wanted to light it so she did and she said it smells amazing!
And because I was there I agreed so I told her about what I got and she was amazed that there is a Diamond in there you can exchange and loved the idea.
I’m sure we will be ordering again!
My husband bought these for me as a…
My husband bought these for me as a gift and we enjoy getting them and seeing what’s inside! I couldn’t be happier with a gift that will last a lifetime
Candles smell amazing
Candles smell amazing! My address was rejected by system due to how I plugged it in but the company quickly emailed me to sort everything out and I received my order in a reasonable ship time even with this minor issue. Still a bit curious to how the “bonus entry points” work as there was not much instructions on how to track and know if i won anything or not.
Unfortunately I had shipping problems
Unfortunately I had shipping problems, my first parcel never arrived. Then it arrived but my second order didn't
They were very helpful with the email corresponding. When I did get my first order I was thrilled by the free diamond I got. The candle is beautiful and burns a long time. The scent was mild and not over powering. Then the big reveal came. It was time to open the capsule. I love the diamonds and the whole experience that's why I ordered another 2 times. I love the candles and diamonds. It's a great surprise and fun for the whole family.
Not worth it
The candle I ordered smelled great before it was lit. We lit the candle expecting it to smell amazing but we can't even smell anything. It's like it's a no scented candle. I didn't expect the diamond to be anything big and it wasn't but I did expect the candle to smell good.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








