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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

First time ordering from Foudys and very disappointed. I ordered a hoodie which I received within a few days, however as it was too big I returned it, they received the return over a month ago and I h... Ver mais

Classificada 5 em 5 estrelas

I have ordered all my Chelsea shirts and a mystery box from Foudys and they have quickly become my go to for anything regarding women's football! As a Chelsea fan, buying Chelsea Women kits from... Ver mais

Classificada 5 em 5 estrelas

Great service! I ordered a football shirt with players name on it. When I got confirmation of the order I realised I had ordered the wrong size. Emailed Foudy’s and they amended it for me and my shir... Ver mais

Classificada 5 em 5 estrelas

I’ve now ordered multiple items on the Black Friday deals through Foudys and all have arrived within 2 days of the order being placed! The deals each day have been incredible and I don’t think anywher... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de futebol
  2. Loja de artigos desportivos
  3. Loja de memorabília desportiva
  4. Loja de roupas desportivas

Escrito pela empresa

The first retail store in the world dedicated to fans of women's football.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

285 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 4 em 5 estrelas

Always recommend to friends

Have used Foudy’s on numerous occasions whether that be for upcycle services or for a shirt and print service and have always been happy with the quality.

Only thing that I would say is on the occasions I’ve emailed to ask about orders or any questions- throughout the season, it’s taken quite a few days to get a response, which I can understand with being a small business (i myself work for one as a team of 6) but do hope as they grow more and are able to hire more staff they can get a set customer service team if they don’t already have one as I do think it’s beneficial as I often see customers turn to Twitter to ask about orders as they’ve had no response :)

13 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

So many things to love about Foudys

So many things to love about Foudys. They are unique in the marketplace for women’s football kit. Their communication with customers is first class and they always keep you updated on your order. They explain any delay (usually because they are popular and busy, occasionally because they are waiting on their suppliers). I would not shop anywhere else for my women’s football shirts. And you shouldn’t either.

26 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great communication regarding delays of stock (completely out of Foudys hands) when ordering my Arsenal home shirt. Had great service in the past and will order from them again in the future.

24 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

First and last time ordering :(

First time ordering. Wanted to support Thornsby FC’s women and girls so bought one of the t-shirts. Checked size guide and ordered L. T-shirt turned up and seems decent quality (not the speediest delivery, but that’s ok) but it was much bigger than the measurements shown on the size guide. Followed the instructions to start a return. No response. Emailed again. No response. Filled in an enquiry form on the website. No response. Thought I could send a message through Instagram. Only people Foudys follow can message them. It’s a real shame my email stated I wanted to exchange or return and buy again, but needed to know whether the size guide is at fault, or is the tshirt I received incorrectly labelled. Now I’ll just be returning and won’t use again. It’s a shame as the ethics and idea are great and, working for a sport NGB myself, is something I’m really passionate about.

Will give a few more days for email instructions, then might have to risk just returning it without hearing back.

Shame they can’t even give an auto-response (or update website) with estimated response time instead of leaving you in the dark.

21 de junho de 2024
Opinião espontânea
logótipo da Foudys

Resposta da Foudys

Hey Emma,

So sorry you’ve had no response yet. I do feel a bit hurt reading this. The maximum amount of time you could’ve been waiting for a response is 7 days (and that’s if you ordered on day 1) and you can see from socials that this has taken off.

We are having an unprecedented period due to our charity work for Thornaby FC alongside releasing unique womens football products to make them accessible worldwide. This situation has coincided with the new lionesses kit (we are the only ones stocking the no-star proper lioness stuff) and the Arsenal home kit release but we didn’t want to say no when we were asked to help Thornaby. We are a small business who are working their butts off to keep up and support this charity with no financial benefit but driven by passion for the project.

Regarding the delay in responding and printing, we’ve brought in 2 extra staff and everyone is printing shirts to catch up and ensure everyone gets their T-shirts. That’s our priority at the moment and we will respond asap. We will happily send you out a new size and you can keep the incorrect size too.

1 star reviews can have a life changing impact on small businesses and I really feel this review is quite cruel if I’m honest. Sorry if that still results in you never using us again but I try to always be as honest as possible in my interactions with customers.

Helen
CEO and Founder of foudys

Classificada 5 em 5 estrelas

Best in the world for WoSo!

I have ordered a couple of shirts from foudys and also used the upcycle service as well - all of which has been an absolutely amazing experience. No one else offers the range they do for woso fans, and they're only expanding further! I cannot stress enough how good the upcycle service is also, such an amazing initiative for those of us who can't find woso personalisation anywhere else. Shipping has always been super fast, even considering I am based outside of the UK. I even received a really cool Mary Earps trading card with one of my multiple shirt orders as well!

Customer service has always been helpful and any questions asked on social media platforms have always been answered perfectly too!

For those outside the UK just beware there will be a customs charge! Its usually around 7ish euro, give or take. This hasn't taken away from the foudys experience at all though, just a word of advice for those of us in Europe ! :))

12 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

High Quality, Fast Service, Great Communication

Earlier this year I was able to get my hands on a Lionessess Euro kit and wanted to get the kit customised so I reached out to FOUDYS. The customer service is top tier in answering all of my questions and they even had me send multiple pictures to ensure the authenticity of the kit before allowing me to 'upcycle.' I live in the US so international shipping is always a barrier that has to be overcome but the team at FOUDYS makes it so much easier. Since receiving my new upcycled kit, I've ordered one additional upcycle for the Arsenal Stella McCartney Women's Away and I've ordered an Arsenal Home kit straight from their site. This team is phenomenal and the quality of the product is well worth the price, and as a collector price is imperative in the decisions that I make.

18 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I was so excited about my purchase but…

I was so excited about my purchase but then got lost. I reach out and a response took 15 days. this was April 9. worst support so excited about my purchase but then got lost. I reach out and a response took 15 days. this was April 9. worst support out and a response took 15 days. this was April 9. The worst support. I'm not talking about 70 euros I'm talking about 200 euros

9 de abril de 2024
Opinião espontânea
logótipo da Foudys

Resposta da Foudys

So sorry about the delay and the Royal Mail problems! Did you get your order in the end?

Classificada 5 em 5 estrelas

WWC23 Upcycle

My first order on Foudys was an upcycle of my Spain WWC23 away shirt. The site is easy to use, but especially the communication via email is very quick and smooth.
Unfortunately my shirt was held back at customs (I live outside the UK), but no blame for this to Foudys. Their service was excellent in every step of my order.

I just want to add that it's fantastic that there is a platform that is dedicated to women's shirts/teams in this way.

25 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Extremely Disappointed!

If possible, I would give it 0 stars as the service I received has been abysmal. I ordered a lioness shirt with Beth England on the back two weeks before going on a sports tour, with the shipping saying that it would arrive in time. It has taken FOUDYS 7 days to inform me that they are now out of this shirt after taking my money, and their alternative is different makes of the same shirt but not the size I ordered or what would fit. This is extremely disappointing as I now have less than 7 days to try and find this shirt in a size that would fit.

27 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a women’s football mystery…

I ordered a women’s football mystery box during Black Friday that got totally lost by the Royal Mail Service and Foudys was so helpful doing the long process of the Royal Mail service of getting the parcel to me. Foudys were everyday with the Royal Mail service where my parcel was at and updating me on updates and even offered me a 15% for my next purchase to apologise for my parcel getting so long to arrive due to Royal Mail losing track of it. Really the most caring customer service I ever encountered!!

8 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I bought a Lionesses shirt for a…

I bought a Lionesses shirt for a Christmas present early in Nov for one of my daughters - well organised by my standards! What I hadn't appreciated was Foudys 30 day exchange policy which they claim to be as per "most retailers" - not true in my experience. Inevitably it wasn't until the 25th December that I discovered the size was an issue. Foudys are refusing to exchange it for the next size up. As my girls would say, my "bad" for not reading the small print but to my mind, Foudys' "bad" for losing our future custom. It's not as if they'd be losing out financially by agreeing to an exchange!

8 de janeiro de 2024
Opinião espontânea
logótipo da Foudys

Resposta da Foudys

Thanks for your feedback but this review isn't quite accurate. We completely sold out of the jersey and we aren't in control of the brands and their decisions around re-making official merchandise (so we couldn't get more). Therefore, as well as it being well over 60 days after purchasing the product, we also wouldn't have been able to resell the product OR upsize the product. I hope that you reconsider your decision to not use us again as we're totally reasonable with replacements (when it's not 60+ days after buying it!)

Helen
Founder and CEO

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