I joined Foundr because I’d followed many of the coaches for years and had always looked up to what they were building and followed them for their knowledge. Seeing the opportunity to learn direct... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Professional, useful, industry related advice from coaches that are established in the industry makes this program worth its weight in gold. The insider knowledge these Coaches bring to new e-commerce... Ver mais
A empresa respondeu
The coaches and team genuinely care about each participant and their business journey. While the program is packed with valuable resources, it's the group calls and 1:1 mentoring that have truly been... Ver mais
A empresa respondeu
The Foundr program is perfect for anyone wanting to start an e-comm business. You have access to thousands of resources - videos, small group coaching sessions and the one-on-one coaching is the most... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Level 1, 60 Wilson Street, 3141, South Yarra, Austrália
- support@foundr.com
- foundr.com
4,7
Excelente
559 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Super fast and easy support received
Super fast and easy support received! Karina rocks!
10 de julho de 2024
Opinião espontânea
Resposta da Foundr
Thank you so much for your wonderful review, Edi! We're thrilled to hear that you had a fast and easy support experience. Our Support Team member, Karina, is amazing, and we're glad she could assist you. Your satisfaction is our top priority, and we're here to help as always.
They have a swift and effective support team
This is my second review and still 5 stars!
A misunderstanding occurred around the subscription for which I contacted support.
I gave the full to make sure they understood the situation yet their reply felt inconsiderate at first and somewhat dismissive.
So I replied to try to clarify because, from the last time I contacted them, I couldn't believe they would be that way.
Yet, another reply from another staff member repeated the same thing in a longer way.
So I replied to express my disappointment and loss of trust.
The new reply was more considerate adding that my case has been escalated to the resolution team.
I quickly got a reply from the resolution team telling me that this should not have happened and they compensated me beyond the necessary to show their goodwill.
Here is what I understand through this experience.
Like any company, FDoundr is operated by humans.
They have systems in place and sometimes humans and systems are not perfect.
I know that operating a business is usually not a walk in the park and above this, people usually are very strict and quick to point fingers at company owners and staff and expect perfect, with absolutely no flaw.
Instead of first attempting to resolve an issue with the support team, many times, people rush to reviews and social media to give a harsh review and hope to affect the company badly as vengeance.
I love to give a chance to resolve things directly and give a company a fair chance to fix issues.
Unfortunately, it does not always work.
I've had terrible experiences and yet do not wish these other companies any harm.
But I will never do business with such companies again.
With Foundr, the experience ended positively.
They admitted their fault and the fact that there was a flaw in their system for this to happen and that it is actively being attended to so that does not repeat.
I was also compensated beyond the fault I incurred to show their goodwill.
And all this, within 1 day! This is so important.
Being swift in resolving an issue is so important to avoid more damage.
I must praise Foundr for their extremely fast action, and thank them for the final consideration they have shown me.
4 de julho de 2024
Opinião espontânea
Resposta da Foundr
Hi Maryse! Thank you for your second review and for continuing to rate us 5 stars!
We sincerely apologize for the misunderstanding around your subscription and the initial responses. Your feedback is invaluable, and we're sorry for any disappointment caused.
At Foundr, we are committed to improving our processes. We're glad that after escalating your case, we could address your concerns effectively and provide compensation to show our goodwill.
We appreciate your understanding that both systems and humans can be imperfect. We're learning from every experience and making necessary adjustments to prevent similar issues in the future.
Thank you again for your feedback and for allowing us to make things right. Your support means a lot to us!
Unhappy with my order / value for money
i bought the start and scale course, in my opinion it was outdated. There are some good things but for sure not worth the $997 i paid for. Ecom is a rapid changing industry and if youre not actively sharing new insigghts it's not good, you can find all info in youtube as well.
The course helped you with starting, but definately not with scaling. Also the method used at the time an outdated strategy for starting, so i wasn't happy about that.
I saw you can now access all the courses for $500 per year, which means i unfortunately paid too much for the s&s course.
However i think that for $500 a year for all the courses, you can extract some good things and it's good value.
I'll give it 2 stars for the value and money exchange and bc i paid to much. If i would have bought foundr+ with that money i probably would have given it at least 4 stars, but just dont expect to recieve recent industry insights
Edit: I'm very positivvely impressed by the customer service and the help i got after sharing my feedback. That's why I change my review to 4 stars.
5 de julho de 2024
Opinião espontânea
Resposta da Foundr
Hey Wieger! Thank you so much for updating your review. We really appreciate the chance you've given us to make things right for you.
We're happy that you're able to access the Start and Scale 3.0 now, and we hope you enjoy your foundr+ membership. More courses will be out soon, and hopefully, you'll find value in them too.
Rest assured that we'll keep your feedback in mind and use it in improving our courses to better serve our community going forward. If you have other questions or need assistance, feel free to reach our Support Team anytime.
Thanks again!
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Hi Wieger,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with the course.
We have reviewed our records and found several email addresses associated with your name. Unfortunately, we couldn't determine which email you used to sign up for the course.
To clarify, if you purchased the Start and Scale as a standalone course, you have lifetime access to it. You may have been trying to access the old version of the course, which has been disabled. However, all Start and Scale students receive continuous access to the latest version, Start and Scale 3.0.
We have requested more information about your account to help us investigate and assist you further with this issue. You can also reach us at support@foundr.com or chat with us through our website—we have 24-hour support from Monday to Friday.
We're looking forward to resolving this for you!
The best courses out there for D2C…
The best courses out there for D2C brands!!
30 de junho de 2024
Opinião espontânea
Resposta da Foundr
Thank you for your high praise, Jasmin! We appreciate it so much that you consider our courses the best for D2C brands. We work hard to provide top-notch content that meets the needs of our audience, and your positive feedback is greatly appreciated. Thank you for choosing our platform for your learning journey!
Great topics and great caliber of guest…
Great topics and great caliber of guest speakers! Will resubscribe again in the future!
19 de junho de 2024
Opinião espontânea
Resposta da Foundr
Hey, Ernest!
We're delighted to hear that you enjoyed our topics and the caliber of our guest speakers! It's fantastic to know that you plan to resubscribe in the future. We strive to bring the best content and experts to our platform, and your feedback motivates us to keep improving. Thank you for your support and we can't wait to have you back in the community!
The perfect platform if you want to get…
The perfect platform if you want to get into business. Great customer service, excellent knowledge!
28 de junho de 2024
Opinião espontânea
Resposta da Foundr
Thank you so much for your kind words, Kiddiez! We're thrilled to hear that you find our platform perfect for getting into business. Our team is dedicated to providing excellent customer service and valuable knowledge, so it's wonderful to know we're meeting your expectations.
We appreciate your support and look forward to continuing to assist you on your business journey!
Foundr has the best courses on the…
Foundr has the best courses on the market. I've learned a ton and have deployed many of the strategies in the courses to scale my business. Thank you!!
25 de junho de 2024
Opinião espontânea
Resposta da Foundr
Hi Jinae! Thank you for your feedback.
We're thrilled to hear that our courses have helped you scale your business and implement effective strategies. Your success is our top priority, and we're grateful to have been a part of your journey. Keep up the great work, and thank you for choosing Foundr!
Great Customer Service
Foundr is a top notch program for entrepreneurs and e-commerce business. They have great leadership and training courses. Their customer support is exceptional and very professional, they are really helpful and knowledgeable. Thanks
18 de junho de 2024
Opinião espontânea
Resposta da Foundr
Thank you for your wonderful review, Naveed! We're thrilled that you find our program and courses top-notch, and appreciate your kind words about our customer support. We're here to help, so don't hesitate to reach out if you need anything.
Foundr is the best platform if you want to start your entrepreneurial journey.
Foundr is the best platform if you want to start your entrepreneurial journey. The quality of the courses and the credibility of the mentor they bring to teach is top-notch. I love the way they design their curriculum to include all the lessons that we need to know about that topic. and their support team is also great. So, if anybody is thinking of becoming a member, I would say, give it a go. They also have a money-back guarantee, in case you don't like it for any reason. But I'm damn sure, you will like it a lot.
17 de junho de 2024
Opinião espontânea
Resposta da Foundr
Hi Abhishek!
We're thrilled to hear that you found Foundr to be the best platform for starting your entrepreneurial journey. Our team works hard to ensure the quality of our courses and the credibility of our mentors, and it's great to know that you appreciate the effort we put into designing a comprehensive curriculum.
We're also glad to hear that you've had a positive experience with our support team. Your recommendation means a lot to us, and we hope that others will be inspired to take the leap as well. We're confident in the value we provide, which is why we offer a money-back guarantee. Thank you for your trust and support. We're excited to continue being a part of your entrepreneurial success!
Amazing high Quality Courses
Amazing high Quality Courses. Great Plattform and Community!
13 de junho de 2024
Opinião espontânea
Resposta da Foundr
Hi Oliver! It's amazing that you find our courses high quality and that you enjoy our platform and community. We're committed to continually providing our students with the best learning experience possible.
We appreciate your time leaving us your 5-star review. Thanks!
Top education for ecommerce
Foundr is an excellent media company. Their product is top of the market with many distinguished ecommerce founders and marketers teaching the course. It is very well structured and detailed. The content is exceptionally well crafted and indepth. I wouldnt hestiate to recommend Foundr for anyone venturing into ecommerce!
13 de junho de 2024
Opinião espontânea
Resposta da Foundr
Hey Eric! Thank you for leaving us such a wonderful review.
We're thrilled to hear that you consider Foundr an excellent media company and that you find our courses top of the market. We take great pride in curating well-structured and detailed content with insights from distinguished e-commerce founders and marketers.
Your recommendation means a lot to us, and we’re delighted to know that our efforts in crafting in-depth and exceptional content are making a positive impact. We appreciate you!
They have excellent customer service.
They have excellent customer service.
11 de junho de 2024
Opinião espontânea
Resposta da Foundr
Hi Lilly! We’re delighted to hear that you had an excellent experience with our customer service. Providing top-notch support is a priority for us, and it’s great to know we’re meeting your expectations. Thanks for the review!
New product line
This course has been helpful in building my business!
11 de junho de 2024
Opinião espontânea
Resposta da Foundr
Hey Ashley! Thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that our course has been helpful in building your business. It’s our mission to provide valuable content that makes a real impact, and your success story is exactly what we strive for.
If you have any further questions or need additional support, please don’t hesitate to reach out. We’re here to help you every step of the way.
Foundr has been the BEST platform I…
Foundr has been the BEST platform I have come across so far. I feel like the staff genuinely care and are super helpful.
4 de junho de 2024
Opinião espontânea
Resposta da Foundr
Thank you so much for your kind words, Lisa! We're thrilled to hear that you've had a positive experience with Foundr. Our team is dedicated to helping you succeed, and it's great to know that their efforts are making a difference. We appreciate you!
Thanks Karina
Karina L helped me with an enrolment issue so make sure you thank her please as she sounds like a lovely lady :)
28 de maio de 2024
Opinião espontânea
Resposta da Foundr
Thank you so much for your kind review, Nicky! We're delighted to hear that Karina was able to assist you with your enrollment issue. We'll be sure to pass along your thanks and appreciation to her. She truly is a valued member of our team, and we're glad to know she made a positive impact on your experience.
Quality Courses
Foundr is by far one of the best platforms in the industry, educating young aspiring entrepreneurs <3 their courses are of a great quality , I signed up for the $1 one week trial and didn't have enough time to explore the platform as it should be decided to cancel and their customer service really care they reply fast and are polite and helpful and even offered me an extra week, I really focused on the niche I'm into couldn't watch all courses, and will definitely invest in a monthly/annual subscription as soon as my business become profitable.
27 de maio de 2024
Opinião espontânea
Resposta da Foundr
Hi Thelma! Thank you for the lovely review! We're glad you found our platform and customer service satisfactory.
We understand that students need to commit time to the courses, especially with Foundr+, which is a subscription. But I'd like to share with you that we offer standalone courses that give you unlimited access, allowing you to complete them at your own pace. You can check them out here: foundr.com/courses.
Wishing your business the best, we can't wait to have you join Foundr+ again soon!
Great teachers with experience and content learning!
Great teachers with experience! If you have a business idea(s) but don't know how to structure, Foundr+ is definitely the best place to learn everything!
19 de maio de 2024
Opinião espontânea
Resposta da Foundr
Hey Patrick! Thank you so much for sharing your feedback and for recommending foundr+. Our goal is to provide valuable, actionable insights from experienced entrepreneurs, and we're thrilled that you found our platform to be the best place for your entrepreneurial journey.
No one beats Foundr
I'm in ecommerce space for more than 8 years, and I still haven't found a platform better than Foundr. They are the synonym for great marketing and I have learned so much both from their free and paid content. Currently listening to Start and Scale 3.0. So many great insights!
18 de maio de 2024
Opinião espontânea
Resposta da Foundr
Hey, Tamara! Thank you for your kind words and continued support! We're thrilled you've found value in our content over the years. It's fantastic to know that Start and Scale 3.0 provides great insights.
We're committed to helping entrepreneurs like you succeed, and your feedback means the world to us. You got this!
Conan was great!
I had subscribed to Foundr+ All-Access $1 Trial for 7 days but was lost on the information that it renews to $99 after seven days. I later realized money was deducted for the renewal. I was distraught because I couldn't afford a subscription of that value so I reached out to customer support. Conan responded to my email and he was so professional the way he handled my issue. He made me feel confident that I could trust the company he worked for. He was polite and tremendously helpful. Conan makes being a customer service agent attractive.
17 de maio de 2024
Opinião espontânea
Resposta da Foundr
Thank you for sharing your experience. I'm sorry for any confusion about the subscription renewal. I'm glad Conan could assist you effectively and make a positive impact. Your trust means a lot to us, Rotimi! Looking forward to having you again in our community.
Thanks Pearl!
I wanted to leave a review specifically for a support agent - Pearl. She was super quick, polite and professional. Helped me with an issue I was having accessing my courses. Hard to think of anything else I’d want from a support professional :)
14 de maio de 2024
Opinião espontânea
Resposta da Foundr
Thank you for leaving a review, BO! We are happy that Pearl resolved the issue with your course access. Our Support Team is committed to providing a stellar customer experience for all our students, and it's truly rewarding to know that we made another student happy and satisfied.
We'll make sure to share this feedback with her. We appreciate your support!
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.