Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when. Good site, well packaged new part... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when. Good site, well packaged new part... Ver mais
A empresa respondeu
Product arrived within 48h, works perfectly. Came with all the parts needed to install from scratch although I only needed the filter as there was one installed previously in the kitchen. Screwe... Ver mais
A empresa respondeu
Very happy with Fountain and the Harvey Crown, having purchased and fitted one 14 years ago in my previous house. So when fitted softener needed replacing after 10 years went back for another Crown.... Ver mais
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We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Ver mais
A empresa respondeu
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, Reino Unido
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Excellent service from purchase to receipt of softener.

Resposta da Fountain Softeners

Resposta da Fountain Softeners

Resposta da Fountain Softeners
Easy navigation of site and efficient and prompt delivery. Very happy to use again and to give them 5 stars.

Resposta da Fountain Softeners

Resposta da Fountain Softeners

Resposta da Fountain Softeners
For years I have acquired salt tablets from Fountain Softeners. They have always been professional, efficient and wonderful to deal with.

Resposta da Fountain Softeners
You are always amazing. Thank you for the “thank you “ discount code. It meant a lot. With this discount I could order salt block for a year stock. But, the box is so heavy to carry after it is delivered to the store room of the house 😄.
Thanks for your service. Appreciate more discounts!!🤩

Resposta da Fountain Softeners
Reliable service with competitive prices. They also have a loyalty program which makes me feel valued as a long term customer

Resposta da Fountain Softeners
Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when.
Good site, well packaged new part, good service all round.

Resposta da Fountain Softeners
I have used this company for several years, the service is always vdry reliable, the product is as per description.

Resposta da Fountain Softeners

Resposta da Fountain Softeners

Resposta da Fountain Softeners
Reasonable price and delivery of the block salt. Only issue is a couple of blocks were broken but they will still be useable.
I have had a very disappointing experience with this company. I purchased the Palencia 30-way pull-out spray kitchen filter tap for £289 (Order #8291) in November 2025. It was installed by my builder and within just two months of use we discovered multiple faults: the pull-out hose no longer retracts and the hot/cold water control knob has started leaking.
I reported these issues to Mr. James Rolland, the Sales and Technical Director. We exchanged numerous emails and he suggested several fixes. Despite arranging a plumber at my own expense, the problems were not resolved. James repeatedly stated that the warranty only covers replacement of faulty parts and that was the only support he could offer.
However, if the hose—an integral component of the tap—is faulty, I believe a full tap replacement is a reasonable expectation. After raising this point, I received no further response from him.
I find it very unprofessional to ignore customer complaints in this way. I chose this company based on positive Trustpilot reviews, but my experience has been very disappointing and far from what I expected.
Response on Fountain Softnerer’s below clarification : Basically retracting hose and/or tap design is faulty. It is not getting retracted. I am not getting that plumber again to pay extra. Eventhough you send me the hose and new valve I have to arrange plumber again at my cost. Again there is no guarantee all will work out. So I am ready to loose my money with a bitter lesson . I am an engineer and have some knowledge about these things work and as they say “Where there’s no will, there’s no way”

Resposta da Fountain Softeners

Resposta da Fountain Softeners
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