frame.work Opiniões 

Don't order anything from Framework.

If ANYTHING goes wrong during the order/delivery process you have 2 choices :

1) Cancel and then do a chargeback/section 75 as refunds need to be chased (repeatedly);
2) Wait for months in the hope their vapourware turns up - and is actually the right order.

Its important to note that Framework have no visibility of any part of the ordering process other than billing.

They won't be able to tell you if there's a problem with your order (parts out of stock) as they don't have that data. They won't be able to tell you if there's a problem with shipping as they don't have that data.

In short you give them your money and hope something turns up sometime.

Don't waste your time with these muppets, its strictly amateur hour with support.

But from someone reputable and honest.

It was great for a while, while the laptop still worked. After about 18 months it just didn't want to boot up one morning.

No bootdisk found it said. I had it recovered and a version of Windows 11 installed. However as I had paid for it to be pre-built with Windows 11 Pro, I thought I would contact support and get the Windows product key.

That's when the problem started. Support at this company really sxcks, as in its bad!! After a couple of days getting the run around and still no product key. I scrapped the PC and bought a decent one from a reputable manufacturer. Expensive lesson, but never mind.

Advise for the wary, stay away from this crowd, innovative they may be and expensive they are, but when it comes to what matters i.e. support they just cannot quite seem to manage anything meaningful

Iain

Repairable and up-gradable laptops with good support for linux. This is what I've been wanting for decades.

The frame.work 12 is the perfect size for me.

Amazing laptops, amazing company, amazing customer service and great for the environment. quick shipping as well and the perfect for linux.

They still have a lot to improve.
I paid for a laptop on 18 July (with delivery estimated at approximately one week), and later I noticed that my laptop had a 1st generation keyboard, so I wanted a 2nd generation keyboard and it wasn't possible to modify my order (my idea was to be all sent in the same parcel). But the system didn't allow it, so I had to order it separately (and pay the shipping costs).

Six days later I received an email saying that they didn't have my laptop in stock and that delivery would be delayed by one month. The keyboard arrived without any problems, but after the bad news about the delay with the laptop, I had to cancel everything. At the end, I lost a month of my time, I lost the money for the shipping costs, and I don't have a laptop.

It's a shame, it was my first purchase with them, thinking that since they started the project in 2020 they would have gained enough maturity, but it seems that they are still in their teething stages with struggles in stock management, deliveries, repairs, quality control, etc.

I have to admit that the customer support team has been very helpful and always kept me informed of the status, although they apologized for the delays. It is appreciated that they at least invest in a team that keeps in touch with their customers, but I hope that in the future other areas of their company will improve because at the moment they are far from deserving 5 stars.

*Edit - 20/10/2025
I gave them another chance an ordered a Framework Desktop. This time everything run smoothly and I got my new computer in the deliver time expected.
Still I can't give them 5 stars because the Framework Desktop has a problem with the PSU. It is somewhat noisy at random 5-minute intervals. It appears that several users are experiencing the same problem, and at the moment there is no solution except to replace it (but that does not solve anything because the new PSU has the same noise).

This compter last forever

A modular laptop with the best ai processors and a great keyboard is my dream laptop and when the company behind it is the upmost honest and ethical team in hardware I only have one thing to say.

Buy a framework laptop, trust me.

Framework’s mission sounds great on paper—modular, repairable, sustainable laptops—but the actual product is a complete disappointment. The parts are cheap, the instructions are cryptic, and the build feels like a fragile science fair project.

Worse yet, their customer service is HORRIBLE—virtually non-existent. Support is offered via email, and that’s it. Good luck getting a timely or helpful response when something inevitably goes wrong. You’re left stranded with a non-functioning machine and no support.

For the high price, these computers should be rock-solid. Instead, it feels like a beta prototype with a premium price tag. Overpriced, underdeveloped, and totally unreliable.

Would not recommend this company to anyone.

⚠️ Framework — Modular Hype Covering Cheap Hardware and Broken Promises

Framework markets itself as a revolution in laptops: modular, repairable, open. In reality, it’s a glossy shell hiding terrible component quality, major failures, and a support team that actively avoids responsibility.

⸻

🎬 Case 1: “Buy a screen yourself, maybe we’ll pay you back”

A friend of mine ordered a Framework laptop using a forwarding service, since the company doesn’t ship to many countries. Right out of the box, the screen was defective — full of lines, no proper image.

Support refused to ship a replacement screen, citing “regional limitations.” Instead, they said:

“Try replacing the screen. Buy a new one at your own cost, and if that turns out to be the issue, we’ll reimburse you.”

So, the screen was purchased separately. The laptop worked perfectly with the new one. The result?

“Since it works now, there’s nothing to reimburse.”

This is not just bad service — this is a blatant bait-and-switch, forcing customers to pay out of pocket for factory defects.

⸻

🪫 Case 2: My own laptop died from… sitting still?

I bought a Framework laptop myself. It worked fine for one week. Then I shut it down and stored it in its box for three months. When I tried to power it on again — nothing happened.

Support went silent. I had to take it to a professional repair service. Diagnosis:
• Short circuit on the motherboard
• Display no longer functional

Again — no support, no warranty fulfillment. Just silence.

⸻

🤯 What kind of quality is this?

Framework tells you you can replace anything. But why does that matter, if:
• parts fail for no reason — even in storage;
• components are so fragile, they’re borderline defective;
• the company refuses to honor its own troubleshooting agreements.

⸻

❌ Verdict:

Framework is not an engineering solution — it’s just an overpriced DIY box filled with unreliable parts and empty promises.

📉 Support: non-existent.
📦 Components: unstable, low-grade.
🎯 Commitments: ignored.

Don’t be fooled by sleek marketing and buzzwords. In reality, this is just another cheaply made product hidden behind the “modularity” hype.

Don't seem like the have enough staff to support customers correctly

I ordered a DIY laptop and it was delivered fast. The packaging and the laptop looked really neat, everything looked perfect until one of the final steps of the assembly. When I closed the laptop after placing the bezel around the screen, it didn't close properly and several parts got damaged. After contacting Framework's customer support, it turned out something had been improperly assembled on their side.

I would have still been quite happy if they had swiftly resolved the problem, but it took over a week of back-and-forth communication before we settled on a solution; they seemed more anxious to get information from me so as to update their documentation (which is not bad per se), than to solve my problem. Also, when I said I wanted to return the laptop and get a new one (by which I meant a new copy of the same), they showed no interest in keeping me as a customer, and they just agreed on giving me a full refund.

Eventually I got my refund without having to argue, which is good, but I lost several weeks because of this problem. I like the company's mindset (flexible, repairable laptops, made in Taiwan for a great part), and I think they're sincerely trying to do a good job, but in my case they made a mistake and didn't fix it the way I would have liked.

I recently bought a Framework 13, with high-end specs. It runs Linux Mint extremely well, even the fingerprint reader. The size of the machine is fantastic for a super-portable work-horse.

The display had a problem (a defect in the surface). Framework was very responsive and sent a replacement. I couldn't be more pleased with the replacement part, as well as the process to acquire the part (and the return of the defective one).

Overall, I'm thrilled with Framework. It's so great to have a laptop that has exactly the components I want, exactly where I want them, and the flexibility to replace hardware whenever necessary.

This company had so much promise, but sadly they fell short in so many ways. I needed a new laptop as I was heading into college. I wanted something that would be reliable, consistent, and hold up to the 4 years of college I needed to go through. While I believe this laptop will get me through all 4 years it has some clear flaws and the company doesn't know how to be a company. My experience started on August 8th when I ordered the Framework Laptop 16. I was so excited to have a modular laptop that I could modify to meet my needs. On arrival 3 weeks later as the laptop's shipping was held in customs due to some sort of shipping issue with customs, I opened the laptop the unboxing experience was fine and I started to assemble the laptop. Unscrewing the screws holding the aluminum down felt good and easy. Then I went to unscrew the GPU bridge so I could put the part I bought it anddddd CLICK screw stripped right off. Oh? Maybe I was pressing too hard, next screw CLICK gone. Oh well maybe it was just that part, I can always get a new one. Moving on to install my m.2 drive? SNAP the m.2 screw snapped in half inside the motherboard and I had to get a completely new replacement board just to use my laptop. Thankfully Framework, one part at a time, replaced the parts in my laptop, sending me new ones in exchange for the broken ones. Finally, 3 months after purchasing the laptop I FINALLY had the full functionality they promised. I assume that this experience had been a unique one, and not a common occurrence as I've never heard anyone talk about this problem. So how does this laptop hold up now? Not well. Unfortunately, after a month or so of usage, the laptop became less solid, and more flexible which is primarily an issue as it makes the trackpad just not work sometimes?? I also occasionally had to fully dismantle the keyboard and such just to re-seat it all again for it to work. This feels like they're shipping incomplete products with lackluster build quality. Really sad as I was so excited for a company that had the possibility to replace the companies I normally rely on. Sadly, this was not the case. Framework is the frame of what was a great idea.

Many thanks to the Framework teams for making this amazing device. I really like the modular design, the upgradability and reparability of the laptop. I also appreciate the support from Framework team after my purchase. I hope this company become successful.

It's an easy to repair computer, which is a good thing, because due to the cheap and fragile parts used, you will be opening it up to fix it regularly.

I'm on my 5th screen. They break from violent activities such as "being gently shut and left on the bedside table"

Worse, the customer service. I've told them that this is my work computer, that I've ordered several screens and that they need to send me a new one expedited (and not their 3 week ground). The response? "Sure, just after we endlessly ask for more photos and delay for days" nevermind that I've already figured out that it is their cheap and easily warped frame.

Man merkt bei diesem Unternehmen einfach, dass ihnen sowohl die Kunden, als auch das eigene Produkt wichtig sind.
Bei mir ging zwar leider ein Bildschirm kaputt, aber ich habe einfach direkt einen neuen bestellt, der aus einem europäischen Lager innerhalb von ein paar Tagen bei mir ankam.
Da dieser einfach selbst getauscht werden kann, musste ich dafür meinen Laptop nie abgeben und verlor somit weder unnötig Zeit noch musste ich mir Sorgen um meine persönlichen Daten machen.

Zugleich kontaktierte ich den Support und bekam eine sehr schnelle und freundliche Rückmeldung.

Die Möglichkeit des schnellen Austausches von Ersatzteilen und ein effizienter Support gibt es so bei kaum einem/keinem anderen Laptop Hersteller.

A stunning revolutionary company with attentive and considerate customer service. I enjoy using the Framework Laptop 16, thrilled with the support team's work, and plan to use their products for many years! Highly recommend.

I purchased a Framework 13 in November 2023. I am running Fedora 40 LInux. I love that the laptops major components are easily swapped out for improved versions as they become available. This feature can help reduce the amount of e-waste that you generate.
Performance is fast and the screen display is sharp and clear. Two switches on the top of the screen allow you to turn off your microphone and camera which is a great security feature. The keyboard is responsive and feels very solid. Large trackpad makes moving the cursor easy and precise. You can change out the ports depending on what you need. I love this laptop. I have previously owned, HP and Dell laptops and a Chromebook.

I bought a Framework laptop 13 in February, and soon after delivery realised it could not output video to another screen: crawling black dots on the external display whether using a HDMI or USB-C connection. Took 2 months and 30 emails to get it resolved - support kept wanting me to shoot a video of one thing, then another. Along the way they bizarrely sent me a replacement display (could have told them that wouldn't work as the problem was obviously with the video output...). I just got it back yesterday 'repaired' with a new motherboard; covered in hairs and dust, but at least the issue with video output is fixed.

All's well then? Not so fast!! The repairer swiped the screw holding down the SSD / discarded it with the old motherboard, so for the moment its a desktop not a laptop thanks to the SSD flapping around inside it. I contacted support asking for a new single screw and... you guessed it, want me to send more photos of the motherboard and the place where the screw isn't. ALL THIS FOR A SINGLE FRICKING SCREW!

Life is too short. To top it off the crap-pile already blue-screened on me today - WORD was the only running app. Guess I'm asking too much of a £1k laptop to expect it not to blue-screen and to have a screw holding the SSD in place...

Great product, Super fast delivery.

Order Framework 13 and got it delivered in a week. DIY kit is super easy to setup. Great fit and finish.
Even though the price is slightly on a higher side, no other brands offer what framework is offering at the moment.

Fantastic quick order. Slick website. Fabulous idea for reducing eWaste!