Frameandtail Opiniões 

These prints/frames are very poor quality and are not as described.
Website says the prints come in a glass/pine frame.
They're cheap perspex
My frame arrived damaged *very poor quality too.

They try and make it as difficult as possible for you to complain/get a refund for damaged items.

They take 3 days to reply to emails.

They try and fob you off by saying even though the goods arrived damaged and certainly not a described that it's your responsibility to return items at your own cost.

DO NOT BUY!!

I was very excited to receive my order as my kitty just passed and this was a memorial piece for her.

Unfortunately, the background—which I selected from your standard options—appears blurry and low-quality at the 24 x 36 size. As this was not apparent online, I contacted your customer service team to request a replacement in your smallest available print size.

I was informed that I would either need to pay an additional $20 for shipping or accept a digital download. However, the digital download was already included in my original $90 purchase, and I do not feel I should pay additional shipping for a quality issue. Following my refusal of these options, I was told that nothing further could be done.

I'm very unhappy with my purchase and the customer service at this company. I would not recommend you or purchase from Frame &Tail again.

I ordered a picture from this company and it took a long time before receiving notification it was delivered. I did not receive it and immediately tried to communicate which takes a while. They gave me a different address it was delivered to. I reached out to that home owner and they hadn’t received it. I had to contact US postal service while they tracked it down and said it was delivered to a mailbox but the street and left on ground. I notified company this was not my address and they said it was address entered. My rebuttal was I know my own address and that it must of done an auto correct on their end and I didn’t catch it on the email receipt. They said it was my fault and if I sent more money they would resend it. I have no product and they will not resend without more money and won’t issue a refund. My total order was almost $80.00 and they want an additional $25.00 to resend. A lot of back and forth emails that are a stall. In one email they asked for my correct address and when I sent it they sent another email asking me again.
Buyer beware !!!!!I have nothing to show for my purchase.

Absolutely terrible.
Had massive issues from the start. Placed my order, noticed an issue on the delivery address they sent to Evri. Contact them stating the issue, they stated there would be no issues they confirmed my address, to which I said there will be an issue and it won’t be delivered to me.
And of course, I was right it got delivered somewhere else completely. Raised the issue, stated jsut issue a refund knew there would be an issue. Then I got a reply stating they’ve already sent a replacement out? Not what I asked for but okay
That arrived two days later
I asked to return it for the refund I asked for
They then told me I need to send it to the US, which it never came from? You’re telling me; the item came from the US ain’t he space of two days of placing the order, and then the replacement arriving in four days since the first order? Impossible

Constant back and forth with them not offering the UK address.
Decided to open the second package and it is damaged anyway. They offered 20 percent refund of a 125 pound item, or return it to the US address which costs about £60 due to the size
It’s a joke
Shocking is an understatement

Panicked after ordering when i found these reviews but i am absolutely delighted with my picture. Is it worth £100 probably not but it puts a smile on my face everytime i look at it. Delivery was fast, less than a week so it cant have come from china. Packaging was damaged and it was not that well packed but mine was perfect but i can see how they could easily get damaged so if the business reads this i would suggest they invest in some bubblewrap. But i love mine and would buy again

Lovely photo generation. I paid over £120 for a large framed print as a gift. First delivery came with a fault in the print.
Contacted customer support- offered to send a replacement immediately. Replacement came after 2 weeks - it’s the wrong size (instead of a 90x 60 cm frame it’s much smaller - approx 32 x 41 cm). Have contacted them again for a replacement or refund - still waiting.
Suggest you don’t use this company as they are overseas and have no UK customer service contact details other than email.

Company masquerading as UK site but made in china. Good delivery timing from order not using express. Ordered x2 canvas prints - 1 was ok the other was not stretched properly and left an obvious crease / raised area. Emailed company x3 and never received a reply. Although the canvas print is fine but not depicted like in example emulating oil painting . The frames are cheap and product definitely not worth £70 each!
I would not recommend using this company!

Don’t trust this business. The paper the prints are on is cheap thin paper that arrived warped with wavy lines. There is no phone number for this business. The E-Mail replies take days or weeks for someone to reply. Packaging material is cheap. Overseas business with a fake address in Laguna Beach,Ca.

I order a portrait of all of our family pets as a gift for my parents. After two weeks of the order being in a ‘in fulfillment’ status, I emailed asking for an update. Eleanor Z stated that the package was lost by the carrier. Curious since the order was never updated as printed or shipped. A reprint was order and finally after a month, the portrait was delivered. Unfortunately, the portrait had absolutely no packaging around it and the frame arrived broken in 3 places. Abigail P then stated I could return the portrait to them at my cost for a refund. When I pointed out their terms & conditions indicate an item damaged in shipping is refunded at no additional cost, she said her manager would make an exception. How is this an exception when it is in your terms?!? Skip forward to a week later and my refund has been processed minus the sales tax. Abigail P to the rescue again telling me that sales tax is collected by my bank and I need to contact them. What?!? That is not how sales tax collection works! Moral of the story, AVOID this company!!!!!

Uploading photos to the site has its own issues, choosing a template, upload photos, then a preview is created. Numerous times the final result left out pet photos and photos did not look, even close to the original pet photo. Reaching out to the company, only to discover the address stated on their website is fake, no business is located at the Laguna Beach, CA address, it's a postal box service address. From what has been gathered, this company is an overseas business claiming to be a USA business.

I was hesitant at first with all the scams out there. I wish I could put a pic of what I received. Beautiful!!! I ordered a bunch for people for xmas already