Frankly Collective Opiniões 

105
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It was fairly quick and the necklace I bought may be the best jewelry purchase I've made in a long time. I got it to commemorate my husband leaving and it makes me feel better every time I touch it.

Classificada 3 em 5 estrelas

I was so excited to receive my Anxious AF Stainless Steel Necklace, until I opened it & realised the small disc that's engraved is so ridiculously tiny, it doesn't matter how close you are, it is ill... Ver mais

Classificada 5 em 5 estrelas

I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I b... Ver mais

Classificada 5 em 5 estrelas

Really quick delivery and great products. Zome very amused friends with their Christmas presents. It's always a slight unknown ordering after seeing an insta add buy I had no problems at all and the n... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

The antithesis of typical friendship gifts, FRANKLY is the home of brutal, honest and satirical jewellery gifts. Whether you are buying a gift for yourself, your bestie, or your partner, our pieces are a subtle f*ck you to the world, that reveal parts of ourselves not often found in dainty and delicate pieces like ours.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

105 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(105)

28 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Sticky tape

Bought the friends fuckem necklaces , absolutely beautiful loved them, one flaw sticky tape holding the pendants together, contacted Frankly with suggestion to stop using tape as left a mark you had to clean off, got a prompt reply stating take it on board and thanking me for feedback, hopefully they do, but gift is quirky and suits me and my bestie to a tee.

22 de agosto de 2024
logótipo da Frankly Collective

Resposta da Frankly Collective

Thank you for this helpful feedback, we will certainly be taking your comments on board to help improve the overall customer experience with our products <3

Classificada 3 em 5 estrelas

Writing is very small

I loved the idea of the necklace,it is worth the money,but it was a little smaller than I expected,you have to look really closely to see the engraved words.

1 de setembro de 2024
logótipo da Frankly Collective

Resposta da Frankly Collective

Hi Nicky, thank you for this feedback, it is something we can certainly take on board for the future <3

Classificada 5 em 5 estrelas

Classy with a f#@k twist

Quick delivery and a wonderful looking classy necklace with a sweary twist f#@k it looks good and much smaller than I thought which meant it looked classy and unless close you didn't realise what it said which was written beautifully in italics

19 de julho de 2024
Classificada 5 em 5 estrelas

So friendly

So friendly. I was really impressed. One of my necklaces arrived damaged and they immediately sent me out a replacement. Thank you!

17 de junho de 2024
logótipo da Frankly Collective

Resposta da Frankly Collective

Thank you for your lovely review :)

Classificada 4 em 5 estrelas

Great

Love the necklace so me postage could have been a bit quicker though or its just me being impatient

17 de junho de 2024
logótipo da Frankly Collective

Resposta da Frankly Collective

We are so happy to hear that you love your necklace <3

Classificada 5 em 5 estrelas

Great

The necklace is fantastic! Can’t wait to give as a gift

17 de junho de 2024
logótipo da Frankly Collective

Resposta da Frankly Collective

Hi Emma, we are so sorry to hear this! Could you please drop us an email to help@franklycollective.com so that our customer services team can look into this asap.
Kind Regards

Classificada 5 em 5 estrelas

Super fast delivery and great quality!

I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I bought a gold chain from this website which promises you won’t turn green and I haven’t! Genuinely can’t believe it.

17 de abril de 2024
Classificada 5 em 5 estrelas

Absolutely love my necklace

Absolutely love my necklace - well made and fun packaging too. I then stupidly dropped the pendant down the sink! I got in touch with Customer Service and they very kindly gave me a discount to replace it. Even though it was totally my fault! Great company and great customer service.

9 de abril de 2024
Opinião espontânea
logótipo da Frankly Collective

Resposta da Frankly Collective

We are so pleased to hear you love your necklace and that our team were able to get this sorted for you :) Thank you for such a lovely review <3

Classificada 1 em 5 estrelas

So disappointed.

So disappointed! I ordered 2 items on the 15th of Feb, emailed to find out information on the 8th of March and still haven’t heard anything!

15 de março de 2024
Opinião espontânea
logótipo da Frankly Collective

Resposta da Frankly Collective

Hi Aimie! We are so sorry to hear you havent received your order, please please can you email help@franklycollective.com so we can get this sorted for you asap!

Classificada 2 em 5 estrelas

An item was missing from my order

An item was missing from my order. I've tried contacting customer services on Instagram, Facebook and email and haven't received answer. Really disappointed as I love the necklaces I did receive but 2 were meant to be bbf necklaces and I can no longer gift them as one is missing 😭

27 de dezembro de 2023
Opinião espontânea
logótipo da Frankly Collective

Resposta da Frankly Collective

Hi Ruth, we are sooooo sorry to hear about this!
Please could you send an email to hello@franklycollective.com, and I will personally make sure this is dealt with for you immediately so that we can get that missing item out to you.
Kind Regards

Classificada 5 em 5 estrelas

Excellent experiences

Excellent experiences! Necklaces are beautiful quality and the gift bag is gorgeous too. No effort needed to make it lovely for presentation! Got myself a necklace too and it hasn't been off since I received it

21 de dezembro de 2023

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