Freeman Jones Opiniões 

676
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I carnt believe how easy it was to sort out my finances, this company really helped me a lot I can now sleep and I can start to enjoy life knowing everything is taken care of. My iva is in place and I... Ver mais

Classificada 5 em 5 estrelas

My experience to say the least is life saving. All the advisors that handled my case were v understanding to to give my close relative chance to assist me with hearing, explaining etc where I could n... Ver mais

Classificada 5 em 5 estrelas

Freeman jones made a very stressful situation much better, We went through all possible options before settling on a IVA. I was kept well informed at every point. Every process was explained in de... Ver mais

Classificada 5 em 5 estrelas

Can never say how thankful I am. I was in financial difficulty and I kept taking out loans and using my credit cards just to get by. Eventually I was in a position where I could no lo... Ver mais

Informações sobre a empresa

  1. Alívio de dívida
  2. Serviços de aconselhamento de crédito
  3. Serviço de insolvência

Escrito pela empresa

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

676 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(676)

215 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The staff at Freeman Jones were…

The staff at Freeman Jones were excellent and had all the time for me while sorting out my iva. They were fantastic with communication and also with time keeping keeping to every appointment that was made.

17 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing company

Been amazing support and gave me time and help when I needed to understand the process I have been through, thank you all very much

4 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very easy to navigate options

Very easy to navigate options help is available all the way everyone I dealt with was compassionate polite helpful and has made such a difference to my mental health knowing I no longer have to struggle financially

11 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

There is helpful hand

The experience I gained was remarkable customer service was very satisfactory
The staff where very knowledgeable polite and very understanding and supportive
They did not judge me, but clearly they did all they could to help me when I needed help the most
About a year ago i thought i was just sinking no one to turn to but luckily i was guided by a kind gentleman from customer services from a bank who gave me the No for Freeman Jones. Reluctant but finally I telephoned them and my situation was dealt with in confidence
I am very happy and I would recommend others who are in any financial difficulties to seek help, rest assure you will never be judged; matters in fact you will feel relieved once you have spoken to them.

30 de outubro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Just glad it's over and that each year…

Just glad it's over and that each year was stressful as the communication was terrible and hard to work with

1 de dezembro de 2025
Opinião espontânea
logótipo da Freeman Jones

Resposta da Freeman Jones

Thank you for sharing your experience. I’m sorry to hear that the communication over the years has felt stressful and difficult. That’s not the standard we want for anyone.

We're working to improve our customers experiences and feedback like yours is valuable and will be considered.

To look into this properly, we do need to identify your account. Please respond with the additional information we’ve requested so we can review what happened and make sure the communication issues you’ve described are addressed. Alternatively, please email us at ivacustomer.services@financialwellnessgroup.co.uk

Thank you for sharing your experience.
Freeman Jones

Classificada 2 em 5 estrelas

Communication is awful

Communication is awful. They don't respond to emails in a timely manner and they ignore legitimate questions.

1 de dezembro de 2025
Opinião espontânea
logótipo da Freeman Jones

Resposta da Freeman Jones

Thank you for your feedback. I’m sorry to hear about the delays and the unanswered questions you’ve experienced. That’s not the level of communication we aim to provide.

To investigate this properly, we do need to identify your account. Please respond with the additional information we’ve requested so we can locate your details, review what has happened, and ensure you receive the answers and support you’re waiting for. Alternatively, please email us at ivacustomer.services@financialwellnessgroup.co.uk

We appreciate your patience and want to resolve this as quickly as possible.

Thanks,
Freeman Jones

Classificada 5 em 5 estrelas

Mathew from the money wellness group…

Mathew from the money wellness group was brilliant, full of information and knowledge, always followed through on what he said he was going to do to the timescales and always made sure information was understood correctly by going through it in detail. Very patient, understanding and respectful, always supported me and my decision. Thank you

27 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you!

Just wanted to shout out Sam weaver and Heather Johnson, who personally worked on my case. Both were so helpful and really reassured my each step of they way. They were so thorough. I really cant thank them enough. Helping me through such a tough time. Thank you to you!

12 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

From the beginning to being accepted…

From the beginning to being accepted for our debt solution freeman jones and there respective team have both been understanding and fully informative of the correct solution for our need.

Professional understanding and supportive from the beginning to where we are now and also found a solution of which we did not think possible.

10 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Everyone went the extra mile

Everyone was supportive and made me feel very relaxed when speaking on the phone for many of hours, they were all very professional with the way they went around their business.
It was a very long process very embarrassing at times but all done with the utmost respect to myself and mine unforeseen circumstances due to illness.

May I take this opportunity to thank all members of the team for their hard work and effort put into this situation.

Kindest regards

Mr W Mackney

11 de novembro de 2025
Opinião espontânea

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