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Fresh Bros™ is a licensed CBD/hemp ingredient producer and product distributor. We embody an active community with a universal holistic health vision. Focused on developing transparent, innovative, and reliable products for athletes, consumers, and starting businesses. We sell the freshest and healthiest products made from hemp that is grown in the USA using organic farming practices. Fresh Bros™ utilizes cutting-edge science towards ingredient production and is partnered with only the best labs, manufacturing companies, co-packers, and distribution channels in the industry. Our product innovation stems from our focus on formulas targeting performance, recovery, relaxation, and overall wellness.
1301 Charleston Regional Parkway, DOCK 19, 29492, Charleston, Estados Unidos da América
2,2
19 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 61% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The bud got weird fast little seed tase weird..looks ok I only grabbed the discount bud..I was the guy saying better than local plug saying all the good stuff.. vthis bud got weird after a couple days
Ordered in June haven't recieve or heard anything back from them. It's a scam. We definitely need to get this business shut down before they keep taking people's hard earned money for products that they know they will never ship nor had any plans on sending the products.
I have definitely had great experiences getting all of my thca flower from fresh bros. Very high quality herb & definitely one of the most trusted sources on the world wide web. I live 3 blocks from a dispensary but can't beat the convenience of online shopping.
I ordered mine on July 30th with the 3-5 day shipping but my order has yet to be fulfilled. I have several severe health issues and this is my medicine. I’ve been trying to get in contact with someone but have yet to actually talk to a person. I really need to find out what is going on and if I need to be refunded or have my bank fight the charges if it’s not delivered soon. I can find my medicine somewhere else if you can’t stick to what your website says. I feel like this is false advertising since I’m not the only one dealing with this issue.
Resposta da Fresh Bros
We’re sorry that you haven’t been able to reach a member of our team or get a clear update on the order you placed July 30. We understand that timely access is especially important to you, and you should not be left wondering whether your order will be fulfilled.
Please respond to our private Trustpilot request with your order number. We will have a team member verify its status and provide a direct answer. If we cannot fulfill it promptly, we will arrange a refund to your original payment method so you can make other arrangements.
We’re also reviewing how our 3–5-day timeframe is presented. Our website should clearly distinguish processing time from carrier transit time so customers can make informed decisions. You deserve accurate expectations and access to a real person when something goes wrong.
I purchased a product from this company on july25th. Says it will be delivered in 3 to 5 days. Well it's now been 9 days. I emailed and the response was a prefab BS about how behind and that it will be sent shortly. I asked for a real time update and they said early next week. It still says lable created but it also says delivery unknown. I read the reviews here and I see that it seems to be a reoccurring issue. If I have to spend more just to prove a point I will. I also read when they are asked for a refund they just do not contact the customer about it. I will never use this company again and I also will make sure that I make sure everyone knows what terrible business conducted. I won't say scam or thieves just yet but it's leaning in that direction. I suffer from chronic pain and PTSD ADHD and other things. I will be going for a real med card soon. Especially since you can't trust this type of business
Resposta da Fresh Bros
We’re sorry. You ordered on July 25 based on our stated 3–5-day delivery expectation, and nine days later your tracking still showed only “label created.” Our generic response and another uncertain estimate did not give you the real-time answer you requested.
Please respond to our private Trustpilot request with your order number. We will confirm whether the carrier has physically accepted the package and provide a clear resolution: either expedited shipment with active tracking or a full refund to your original payment method, based on your preference.
We also recognize your concern that other customers have reported similar experiences. You deserve a specific answer and completed resolution—not another automated message or vague shipping promise.
Purchased On Jul 6 it said That one to five days shipping Five days later the label had created but it's still not shipped i communicate with them, finally got a email Stating They were behind an apology, said monday,, my order wasn't shipped out Order still had not been shipped by Tuesday and now I've got no communication I asked for a refund or my product no one is talking this is sad I get this for my wife who suffers from Chiari malformation and this causes pot and Eds This is wrong I hope this post makes enough stories yesterday was there process to the Deliver the product in the meantime unless they do something right I am out a little over $200 and the only come in my house is not the financially conveniencethank thank you so much Fresh Bros for the burden. Js I would like to add I did finally receive the shipment and the quality was excellent that this company could bring their communication skills up to par with the quality of the product they would really have something going because I have read many complaints throughout many different platforms about this so it seems to be an area that y'all need to work on I do appreciate the apologies and the communication afterwards that's how we do business I will definitely buy again from this company
Resposta da Fresh Bros
We’re truly sorry. You placed this order for an important and deeply personal reason, and we added stress instead of providing the dependable service you expected.
Your order should not have remained at “label created,” and we should not have given you another shipping date without ensuring we could meet it. Most importantly, you should never have been left without a response after requesting either your product or a refund.
We want to resolve this immediately by giving you your choice of a full refund or an expedited replacement at our expense. If you choose the replacement, we will provide tracking once the carrier has physically accepted the package—not simply when a label is created.
Please reply to our private Trustpilot request with your order information so a member of our team can take ownership of this through completion. We understand that an apology alone is not enough; we need to make this right.
They have great product, but the shipping and the customer service is horrible
Resposta da Fresh Bros
Thank you for recognizing the quality of our products. We’re sorry that our shipping and customer service did not meet that same standard.
You deserved accurate delivery information and a prompt, helpful response from our team. We’re working to improve both areas, but we would also like to address your experience personally. Please reply to our private Trustpilot request with your order number so we can review what happened and help make this right.
If you’re wondering if this company is a scam site. It absolutely is, I’ve contacted them 3 times over a course of almost two weeks with only one response at the start once realizing something is up. They told me it’d ship Monday it is now Tuesday with no response.
These people hold no shame in stealing your money, look at all the other reviews. I wish I would’ve came to trust pilot sooner. I wanted to try this company after seeing advertisements but it looks like they’re just looking to steal as much money as possible until November when the hemp ban happens from the 2018 farm bill. I have received no response, it’s been going on 2 weeks since I had my label created, they lie about everything on their site, their refund policy, their shipping times, etc.
STAY AWAY FROM FRESHBROS THESE PEOPLE WILL TAKE EVERYTHING YOURE WILLING TO GIVE UP!
Resposta da Fresh Bros
We understand why an unshipped order, a missed shipping promise, and limited communication would cause you to lose trust in us. We’re sorry that you’ve had to contact us repeatedly without receiving a clear resolution.
We want to be direct: you should not be left with only a created shipping label for nearly two weeks, and we should not have promised a Monday shipment unless we could meet that commitment. We would like to resolve this by offering your choice of a full refund or expedited shipment at our expense.
Please respond to our private Trustpilot request with your order number. We will assign your case to one team member, confirm the resolution in writing, and follow it through to completion. We recognize that rebuilding your trust requires action—not another vague promise.
I made a small purchase just to see if they were legit. I received a tracking number for the order that USPS says is invalid or fake. They are not responding to my emails not my calls. You be the judge if you're willing to go through what I'm experiencing right now.
Resposta da Fresh Bros
We’re sorry. Receiving a tracking number that USPS does not recognize—and then being unable to reach us—would understandably make you question whether your order is legitimate.
We would like to verify the tracking information immediately. If the number is incorrect, we will provide valid tracking that shows carrier acceptance or issue a full refund, depending on your preference. Please reply to our private Trustpilot request with your order number so one member of our team can take ownership of this and confirm the outcome in writing.
You should not have had to call or email repeatedly to get an answer, and we apologize for the loss of trust this has caused.
Resposta da Fresh Bros
We’re sorry your experience left you feeling this way. This is not the experience we want anyone to have, and we would appreciate the opportunity to understand what happened and address it.
Please reply to our private Trustpilot request with your order number and a brief description of the issue. Our team will review it and provide a clear response.
My order was placed on May 6th, I got the tracking number on the 7th, I waited an entire week (I paid for shipping too) and they never even shipped it. USPS said "Label created, USPS awaiting item". I emailed them twice, and received no response. I had to dispute the charge with my bank and got my refund. DO NOT GIVE THESE SCAMMERS YOUR MONEY! These people should be shut down.
Resposta da Fresh Bros
We’re sorry. Creating a shipping label without handing the order to USPS, especially after you paid for shipping, did not meet the service you were promised. Failing to respond to your two emails made the situation worse and left you with no reasonable option other than disputing the charge.
We understand that your bank has now refunded you. We would still like to identify what failed in our fulfillment and support processes so it can be addressed internally. If you’re willing, please respond to our private Trustpilot request with your order number.
We recognize that our actions caused you to lose trust in us, and we take responsibility for this experience.
Shipping label was created May 5th. It is now May 13th and USPS has STILL not received my package. I tried to email their customer support and was met with CRICKETS. No matter if I receive the package or HOPEFULLY get a refund I will never order from this company again.
First time ordering there products and I’m very disappointed in this company but yet they hold a 5 star rating at the bbb but they should be the worst rated there as well as here but the thing is I ordered my product and shipping label is created but no movement what so ever it’s been six days since I ordered and they have had plenty of time to ship the product out as well the time line was in due process of the Gide lines as posted on said companies website but yet they do not hold up there end of there bargain of there so called 5 star company you all should just change your name to late bros not fresh bros because time I get my product it will be so dry then a welfare puss😂😂😂😂
Shipping 7 days after a label was created, not 3-5 as advertised. No way to contact this company, no response to emails or messages. Advertised price does not match up.
Resposta da Fresh Bros
We’re sorry that your order was not handed to the carrier within the advertised timeframe and that your emails and messages went unanswered. Creating a label is not the same as shipping an order, and we should have communicated the delay clearly.
We’re also concerned that the advertised price did not appear to match your final charge. Please respond to our private Trustpilot request with your order number and, if possible, a screenshot of the offer you saw. We will review the shipping timeline and price difference, explain every charge, and correct any error we find.
You deserved timely shipping, transparent pricing, and an accessible support team.
Been 7 business days, label was created but nothing has arrived at the post office. Contacted customer service yesterday they said it would ship out today still hasn’t shipped so if you want THCA shop somewhere else wish I would have read the reviews beforehand will be making a chargeback on my credit card as they say they will only give store credit if you didn’t send my $1000 order the first time then why the hell would you think I would want store credit I want my damn money back. Scam, order at your own risk
Resposta da Fresh Bros
We’re sorry. After seven business days, a created label without a carrier acceptance scan does not show that your order has shipped. We also should not have promised that it would ship today without ensuring that commitment was met.
Given the value of your order, we understand why store credit is not an acceptable resolution. Please respond to our private Trustpilot request with your order number so we can urgently review the shipment and arrange a full refund to your original payment method if that is your preference.
If you have already opened a chargeback, please let us know so we can coordinate the resolution correctly and avoid further complications. You deserved accurate information, timely fulfillment, and a clear path to recovering your money.
Been 10 days of shipping label created and nothing past that. Emailed them multiple times and they keep making excuses and even lied and said it had shipped. Which was not true. Stay away.
Resposta da Fresh Bros
We’re sorry. A shipping label remaining at “created” for ten days means the carrier has not confirmed receiving the package, and we should not have told you it had shipped without that confirmation. We understand why this damaged your trust.
Please respond to our private Trustpilot request with your order number. We will verify the shipment directly and provide your choice of a full refund or an expedited replacement at our expense. If you choose a replacement, we will send tracking only after the carrier has physically accepted it.
You should have received an honest update and a prompt resolution—not repeated excuses.
This is by far the worst company I've ever came across! They basically lied to me my order still in limbo still preparing label and it's been almost two weeks! First they tell me that it'll be on my doorstep by Tuesday or Wednesday now they're telling me that they're stock is low and then I'm going to have it shipped out soon they keep lying to me!
Do not waste your time or your money with this company their false prophets...
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