FreshElectricalSolutions Opiniões 574

I had been considering having solar panels installed for a while and was recommended to contact Fresh to see whether it was worthwhile and affordable. Initial contact was made by Lyn who came round to explain how everything worked and where it would be put on the property. Lyn was extremely helpful and was on hand to answer any questions before I took the plunge and ordered. Contact by the installers was excellent and they were very professional. Despite my fears of scaffolding being up forever, or a messy install that didn’t seem to function as expected, everything was installed quickly, professionally and without left over mess. The scaffolding even came down within 10 days (with a lead time of two weeks). The app seems to be working fine and the system appears to be working perfectly. I was impressed by the install team and Lyn and glad I took the plunge.

Very disappointed with this company’s workmanship and how the issue was handled.

A solar cable was installed inside my garage in close proximity to the garage door opening mechanism, without adequate protection. During normal use of the garage door, the cable was struck and damaged. This was entirely foreseeable based on the way the cable had been routed.

Despite this, the company denied any responsibility and claimed the issue had “nothing to do with their installation.” I was even told to “have a think over the festive period,” which I found dismissive and unprofessional.

To avoid further risk to my solar system, I had no option but to proceed with the repair and pay £375 + VAT under protest, while reserving my right to complain and seek reimbursement.

While the repair itself was completed, the original installation and the company’s refusal to take responsibility for it have left me with no confidence in their customer service or workmanship.

Mixed experience. The Good: Ravi in sales and the installers were excellent and professional. The Bad: Communication is non-existent; I had to chase the company for every update. Additionally, their scaffolding sub-contractor left equipment on my drive for over a month, failing to meet several promised deadlines for removal. I’m happy with the solar, but the process was unnecessarily stressful.

Absolutely an incredible service with friendly and professional staff. Start to end relentless support provided by Fresh Solar is commendable.

​From the very first inquiry to the final handover, I cannot fault Fresh ElectricalSolution. This was a completely stress-free experience, and I am thrilled with my new solar panels and battery storage system.
Leo was incredibly knowledgeable and spent the time to design a system that was perfectly tailored to my home and energy usage. There was absolutely no hard sell, just clear, competitive pricing and a full explanation of the equipment (panels, inverter and Fox batteries)
The installation team, led by Chris and Dal was phenomenal.
They arrived exactly on time, were professional, polite, and worked incredibly efficiently.
The system was fully commissioned and explained to me in detail, including how to use the monitoring app.
I would highly recommend Fresh Electrical Solution to anyone considering solar and battery storage. They deliver a truly 5-star service from start to finish.

I'm so impressed with the customer care. Ravi has helped throughout from ordering to post installation. His knowledge, availability, care and understanding has been a godsend with any queries.
I love the results of the solar panels and battery.
Thank you!

David King was fantastic to work with. He took his time to explain everything clearly, was very polite throughout the process, and truly knows his stuff. His knowledge and patience made the whole experience easy and stress-free. Highly recommended.

This was about as easy as it can get. Great service from all at Fresh. Installation took place without any problems, everyone was super friendly and helpful and the quality of workmanship was top notch. Highly recommended.

Great company. Very responsive and helped me a lot in knowing what solar panels and the the way it can benefit me. Process was very smooth and the installers were very quick and friendly as well. Would highly recommend Fresh Solar for any solar needs.

Akshar Patel

Good experience from start to finish. Would happily recommend them to friends & family.

We had an excellent experience with Fresh Solar from start to finish. Every stage—right from the first contact through planning and installation—was clear, well-communicated, and genuinely reassuring.

On installation day, the team arrived on time, were polite and respectful, and carried out the work to a high standard. The cabling is tidy, and the battery and inverter were installed exactly where I wanted them.

Around two weeks later, we received our certificates by email, exactly as they’d advised in advance. Couldn't fault the experience and glad we did it!

Thanks Guys
Lewis, Bridgend

A very competitive price through Costco. System is working really well and easy to monitor through the app. Installers were very professional and did a great job. Would definitely recommend.

From start to finish we have had a great experience. Every question we asked via email or phone was answered by the team. The price was very competitive. The pre installation visit was really useful and we felt listened to. The actual installation and scaffolding went very well. A month in all is working well.

David King thank you for your efforts in designing my solar system best suitable to my needs and protect my outgoings on electricity.
I was always backed up and supported in whole journey from every technical topic by David King. I will not shy to share his grip on solar installation based on he picked up flaws in quote made by ‘x’ organisations for my home which has incorrect spec which could fot in budget but would not deliver efficient outcomes. That says its rqually important who you are going with for solar installation.

Overall satisfied with David Kings mutiple visit to home to ensure I am happy at every stage. I doubt any other company can support at that level when I compared few companies were only available over phone call to design solar system.

Recently had a solar panels, battery and Inverter installed. Great customer service right from the start. Everything was clear from the beginning. A price no other company could beat. From quote to install was around a month. All up and running on day of install. Neat and tidy installation. Very happy with the professional service. All documentation was delivered 2 weeks after install. Couldn't fault these guys. All that and 0% finance :-)

Brilliant service from start to finish, would definitely recommend

Very quick and easy. I had been researching solar for a while and when I saw a Costco promotion that gave me a bit more confidence to go ahead. The sales, survey and consultation were all good and easy. The information they gave me was inline with what I had researched. The scaffolding and installation were without any problems, very organised and professional. Positions of the panels, inverter, batteries and wiring runs were discussed and agreed. Clean and tidy finished job. Good support from the office/admin staff. There was a short delay with removing the scaffolding but I was informed by the office. After sales support with certificates was very helpful. All good. Still working better than I expected

I recently received a fresh solar recommendation from Costco, who I always trust. Because I already had Give Energy batteries, I contacted this company for two Give Energy all-in-one batteries. They gave me a quote, and I paid the deposit. The installation was booked for 9th December.

However, after weeks of waiting, I suddenly received a full refund and an email from Jack saying:

“The necessary software commissioning and integration processes are outside the scope of work our engineers are currently comfortable taking on, as they involve a high risk of future recurring service issues and necessary revisits.”

There was no phone call, no explanation, and no courtesy. When I called them after receiving the refund, they stopped answering the phone and only sent an email cancelling everything. This was extremely disappointing, especially for a £10,500 job where trust and communication are so important.

It is sad that after taking the deposit and giving installation dates, the company cancelled without any proper decency. It feels like they were trying to push me towards Chinese batteries instead of supporting Give Energy, which is a trusted British-made company.

My time was wasted, and the service was very poor. Please be aware before booking.

Many thanks,
Yogesh

Fresh Electrical installed my solar panels in July. There are no issues with the panels, however, scaffolding was left outside of my house for over 7 weeks. The contract stated that it was only supposed to be up for up to 2 weeks. During this time, random people off the street continually used the scaffolding as a climbing frame, climbing up onto the roof of my house. I told Fresh Electrical about this several times, and each of those times, they lied by saying that somebody was going to come and collect the scaffolding (nobody showed up on any of the occasions that they claimed). I tried to reach their 'Complaints manager' multiple times, however he was never available, and never called me back (if he even exists)

Avoid the stress and go with another installer. I have no doubt they'll reply to this review trying to point out that they subcontract their scaffolding. However, their chosen contractors ultimately left me to endure the stress of random people climbing onto my roof

Additionally, I received an email after my installation offering a £10 Amazon voucher if I left a positive Trustpilot review. Subsequently, you can't trust the reviews that you read about this company

The process from analysis through design, quotation, installation and commissioning was very professional. Despite a late start on the installation day due to the long distance from a previous job Dan and Matt worked hard into the evening to complete the work on the day.