FreshElectricalSolutions Opiniões 

581
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

From start to finish, the sales and installation process was second to none. David King and Bethanie Taylor have been very helpful in organising the installation of our system, which comprises of 5... Ver mais

Classificada 5 em 5 estrelas

Great service and very informative. Ravi, was introduced to me through a referral and Costco. He was very informative in explaining the benefits without the pushy sales talk. To the point that I was a... Ver mais

Classificada 2 em 5 estrelas

My experience with fresh solar was very mixed. Roy the sales guy was great and my every dealing with him was first rate. The panels and installation look good and am happy with the way it... Ver mais

Classificada 5 em 5 estrelas

Smooth process from start to finish. Leo came round on 8 March and gave a competitive quote for 20 panels plus 11.5kw battery. Installation took place on 16 March with no issues and we had everythin... Ver mais

Informações sobre a empresa

  1. Empresa de energia solar

Escrito pela empresa

Fresh Electrical Solar is the trading name of Fresh Electrical Solutions Ltd. As a family run solar energy business, we are accredited MCS installers, and registered with HIES, EPVS and the NAPIT. Working in the industry for over 12 years and based in Essex, Fresh Electrical Solar have become one of the UK's largest solar installation companies. With teams working across the UK installing residential and commercial solar panel systems, helping customers make savings on their energy bill. We work closely with the industries largest solar manufacturers like QCELL, SolarEdge and GivEnergy to ensure the systems we install for our customers systems produce the maximum output, efficiently for a long time. At Fresh Electrical Solar you will find we give our customers honest, transparent advice to ensure your solar panel solution is right for both you and your home or business. Call us on 01268 214801


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

581 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 78% das suas opiniões negativas

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4,4

Todas as opiniões

(581)

97 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Highly recommend Leo and his team at…

Highly recommend Leo and his team at Fresh Electrical solar!
Leo has gone above and beyond to help get us the best solar power system to suit our house, budget and efficiency.
We had an issue with the scaffolding company damaging next doors house but apart from that we can’t recommend Fresh Solar highly enough!
Leo has been on hand via WhatsApp whenever I've had questions and Dan in the office has always answered our emails in a fast and efficient manner.
Thank you

6 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A breath of FRESH air

A breath of FRESH air. An excelleny company to deal with from survey to completed setup and paperwork. Great advice from the surveyor and money saving tips from the installers. Charging setup and software query with the installation department was simple and straight forward. Brilliant

25 de fevereiro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Fresh solar

Lyn was fabulous, she explained all the differences and the savings, without feeling any pressure to buy.
The team from scaffolding to the fitting were polite , mindful and explained every step of the way and tidied up after themselves. I would happily recommend fresh solar to all my friends and family.

28 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very professional company

We had an initial meeting with Ravi who was very knowledgeable and answered all of our questions. He was not in the least bit pushy and gave us time to make up our minds about what we wanted. He even warned us off oversizing the system which would’ve been an easy sell for him. The installation was seamless, it was a very professional team.
Overall, we are very happy with the outcome and would thoroughly recommend fresh solar to anybody else thinking of going down this route.

10 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

All rather perfect

All rather perfect, such an easy and responsive company. The installation itself was SO efficient, the guys polite, super quick, knowledgeable about the product and very happy to explain everything we wanted and needed to know, they even helped us upload the app!
Thank you guys for making the process so easy

5 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best in class!

Amazing service and we love our solar panels!
Leo and his team, really looked after us and installed best-in-class 500Kva PV panels and honestly wish we had them sooner. From day 1 communication was first class and the install team (Ellis and another technician) had them installed and commissioned in less than a day.
Also made sure the scaffolding was removed prior to Christmas.
Keep up the good work!

20 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Been having a problem for a week now

Been having a problem for a week now. Batteries not working and solar panels producing nothing. Have been promised a call back but have not received any help. The system is just 2 and a half years old and supposedly guaranteed. Giv energy are impossible to speak to so we have been left with a non functioning system. Without the ability to store cheaper ‘off peak’ electricity we cannot afford to run our heat pump during the coldest time of year. The supposedly cheap green solution has turned out to be nothing of the sort.

13 de janeiro de 2025
Opinião espontânea
logótipo da FreshElectricalSolutions

Resposta da FreshElectricalSolutions

Hi DH , We have located your details and see someone from our management team have already spoken to you in regards to the issue. So un sure why you have left such a review. Your issue has to be dealt with the manufacture due to its nature and you have been advised accordingly. We only re opened last Monday from the festive break so had a huge influx of enquirys,calls and requests for support. We are working through these as quickly as possible. Our manager even reached out to you on paternity leave to give extra support. We certainly feel this review is not fair nor a true reflection on our services. Thanks CS

Classificada 1 em 5 estrelas

BEWARE OF USING FRESH SOLAR PANELS

I had solar panels installed by Fresh in 2022. The installation wasn't problem free, a previous review was left about that, and the resolution of the issues took an unacceptable amount of time. After sales also isn't as efficient as I was assured it would be when the batteries weren't working properly. I now have a furtherr issue with another battery, and surprise, surprise, the company that Fresh have referred me to for assistance have had their phone lines disconnected. A quick search on Gov.uk reveals that said company have been issued with a compulsory strike off. Trying to make contact with a knowledgable Fresh representative to find out how to resolve my problem has proved impossible. They've got your money folks, and that's all they care about. As I've said previously, this company promise you the dream but actually present you with a nightmare. Looks like the Ombudsman is the next step.

2 de dezembro de 2024
Opinião espontânea
logótipo da FreshElectricalSolutions

Resposta da FreshElectricalSolutions

Hi Laura, This is certainly a review we do not want to see. We would not pass any issues onto another company that we are liable for. We are a reputable company and proud of how far we have come to give great service to all our clients. I can not locate any contact via our customer service platforms from you so i am concerned about your statement. We need to investigate and work together so please can you email cs@freshelectricalsolar.co.uk as a matter of importance so we can get this resolved. Thanks CS

Classificada 5 em 5 estrelas

Impressively efficient service

Getting solar panels have been something we wanted to do for a long time, but we were passive about sorting it out. One day we had salesman knocking on our door and we were pleased with the opportunity falling to our laps. We confirmed we are interested and the same day we were able to speak to a representative who explained everything well and allowed us to make informed decisions about what we needed/didn't need when it comes to solar panels. What was even more impressive is that the whole thing was implemented within a week, with Fresh Electrical Solutions arranging everything, from setting up the scaffolding to the professionals installing the panels. We've been enjoying the panels as it essentially powers our home even during the winter. We also appreciated the aftercare, and their due diligence to get independent company contact us to ensure we received the most suitable service for our needs. Honestly wholeheartedly recommend.
Last but not least, we also received a lovely gift basket from the company which was an unexpected, but a much appreciated touch.

30 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Happy Customer

We had solar panels installed in our previous property, but that was many years ago and this was a very different experience. We knew this was a professional set-up from the moment we spoke to Calvin: he was knowledgeable and professional and worked with us on suitability. FreshElectricalSolutions dealt with all the paperwork regarding compliance and the installation went ahead exactly as planned. Cannot recommend highly enough.

2 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience, products and service

Had a really good experience getting our solar system from Fresh Electrical Solar. I'd heard plenty of negative stories from friends who had bad experiences with their installations (from other companies) and that made me want to be completely sure before making a commitment.

I'm pleased to say that Fresh Electrical Solar delivered and we are very satisfied customers. Ravi was great - he answered all our questions, and we had a lot of them!! I think he must have explained everything half a dozen times!

After the survey he reviewed our install with solar projections and was able to add some more panels to boost our output!

The price was competitive and the fitting was done swiftly, professionally and exactly as promised. They made sure all the kit was working and setup our apps, registrations, etc before they left. And their post-sales support to make sure all warranties are in place and that we have everything needed to sell power back to the grid has been great.

We were already Octopus customers, but with the install we moved to their Intellgent Go tariff (for cheap night time electricity) to top up our battery overnight.

We've seen an immediate impact on our electricity bills - even in winter and it will be phenomenal come summer!

Highly recommended! Give them a call.

24 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

David king

DAVID KING shared his expertise and knowledge about the solar and energy products and solutions. David was really helpful and accommodating, we were unsure about what we wanted, however David King explained and explored the best solutions for us. Nothing was too much trouble for him, he visited us twice and was and still is available to take any calls or queries. We are very happy with the service and support David King has provided and would and have recommend him to our family and friends. Mr & Mrs Nizzar.

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Professional service

Professional service. The installers were respectful, neat and tidy. The whole process was efficient from the initial order to the completion of all needed documents. Would highly recommend.

7 de dezembro de 2024
Opinião espontânea

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