Frosts Garden Centre Opiniões 

841
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My husband and I dined at the Frosts restaurant in Willington last week. We ordered the soup which, to my surprise, was the best soup I have ever tasted. Roasted peppers, onion and coconut soup which... Ver mais

Classificada 1 em 5 estrelas

Visited Frosts today for a first time in quite a while after at one time in the past being a regular customer. Well could not believe how this once great garden centre has gone downhill and not a patc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I just wanted to say a huge thank you to Estelle and Samari and the chefs that looked after us for afternoon tea. It was my nephew Jack's birthday, who has autism, and my Dad's birthday, who has dem... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Visited sunday 09/03/2025 first time since frosts was taken over, found the main building was crammed, way too many clothes, and not enough room to browse, other customers bumping into us, we dont fe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de jardinagem

Informação fornecida por diversas fontes externas

Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

841 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 70% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(841)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great variety and great set ups.

Great variety and great set ups.

21 de junho de 2024
Opinião espontânea
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning John,

Thank you for sharing your review.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Purchased garden furniture was…

Purchased garden furniture was delivered quality was great delivery was professional with good customer service

20 de junho de 2024
Opinião espontânea
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning Ian,

Thank you for taking the time to leave us a review, we hope you have been enjoying your new furniture in the sunshine!

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Ordered garden furniture online

Ordered garden furniture online, received a phone call the following day to arrange delivery within 10 days. Kept well informed with delivery time would definitely recommend.

11 de junho de 2024
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning,

Thank you for your review and recommendation of Frosts. We hope you will be back to shop with us again in the near future.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Garden furniture

We popped into frosts, Woburn sands for a coffee a few weeks ago which was very good. Then wandered into the garden furniture “to have a look’ we had chat with Louise, telling her what we were looking for. An hour later we had made our choice without any pressure from Louise, in fact she was most helpful and a credit to Frosts. Our furniture had just been delivered by Luke and Tom. Very polite and helpful, they put it all in the right place and took what rubbish they could away.
Again Luke and Tom are a credit to Frosts. Thank you.
From Ian and Carol Rollins

14 de junho de 2024
Opinião espontânea
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good afternoon Carol,

Thank you for sharing your review, we are so pleased you were able to help you in your search for a new furniture set. We will make sure your kind feedback is passed on to Louise.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

We bought our garden furniture from…

We bought our garden furniture from Frosts in Woburn Sands, the shop assistant was absolutely lovely! We then had the delivery service contacting us sooner than said which was great, there was no delay and then very professional, friendly, on time and kind Luke and Tom have delivered our furniture and helped us to get it into our garden. The access was not easy at all so appreciate it. Thank you

13 de junho de 2024
Opinião espontânea
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning Katerina,

Thank you for taking the time to leave us a review following your purchase with us. We are pleased that you were happy with your service and delivery and do hope you will be back to shop with us again in the future.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Exceeding Expectations

From the moment we selected our garden furniture the team at Frosts took care of all our needs. They managed the delivery, worked around our availability and managed to carry everything into our garden site regardless of the tight side access.

Thanks to Luke and Tom for arriving on time and doing the heavy lifting.

13 de junho de 2024
Opinião espontânea
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning Paul,

Thank you for this wonderful review of the purchase and delivery of your new garden furniture. We are so pleased you were happy with the service you received.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Thank you for the excellent 5* customer service

This review is for the excellent 5* customer service I received at the Woburn Sands, Frosts Garden Centre.

Ellis initially assisted me re: choosing the correct garden stones I was looking for, Ellis patiently showed me around the locations where all of the garden stones are held at Frosts, until we found the correct stones I was looking for. The kind assistance I received from Ellis was much appreciated.

On a follow up visit to Frosts, I then placed my large order with Deborah who was also exceptionally friendly who then processed my order. I asked Deborah if it would be possible to have the 30 bags of stones to be delivered before Wednesday the following week. Deborah then had a word with Charlotte to see if my order could be delivered to my home address before the following Wednesday, Deborah couldn’t have been more helpful with my order.

I then received a phone call from Charlotte regarding my order and even though their delivery van had some issues that delayed the original delivery date, Charlotte still managed to get my order delivered to my home address before the required date. I really appreciated Charlotte keeping me updated regarding my order delivery, by text message and email and for making sure my order arrived on time.

On the day of delivery I received a phone call from the delivery team letting me know when they would be arriving at my home address. Matt and Luke both carefully placed the 30 bags of heavy garden stones in my front garden at the designated locations. They were both very polite and very respectful of my garden and property.

Thank you Charlotte, Deborah, Ellis, Matt & Luke for all of your exceptional 5* customer service, you have all made this shopping experience at the Woburn Sands, Frosts Garden Centre a pleasure.

30 de abril de 2024
Opinião espontânea
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good afternoon Carl,

Thank you for your most wonderful review of your service and your delivery from our team. We are so grateful for your return custom and do hope we can continue to provide goods to you in the future.

Best wishes,
Frosts customer experience team

Classificada 5 em 5 estrelas

Took delivery yesterday of 2 large

Took delivery yesterday of 2 large, heavy items ordered from Frosts.
Delivery men were very helpful and polite. The staff in Frosts were knowledgeable and helpful. Great place to go.

30 de maio de 2024
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good afternoon Catherine,

Thank you for your lovely feedback and taking the time to rate us 5 stars. We hope you will be back to visit us again in the future.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Marvellous selection of products

Marvellous selection of products, friendly and welcoming staff and nice atmosphere. Ordered a table and chairs and was delivered only a few days later by 2 helpful guys, a shout out to Russ & Tom.

28 de maio de 2024
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning Colin,

Thank you for leaving us a review, we pride ourselves on the range of products we pride and the customer service given so I am pleased these were both met.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

The delivery guys were brilliant Luke…

The delivery guys were brilliant Luke and Matt did a great job. The sales chap Alan was really knowledgeable and helped guide us to what would work best. We will be back for sure.

28 de maio de 2024
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning James,

Thank you for your kind words about our delivery team and Alan in store, we are pleased to hear you will be back to visit us again.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Great on time delivery

Great on time delivery

27 de maio de 2024
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning Alan,

Thank you for taking the time to leave us a review, we hope you are now enjoying your new purchase.

Kind regards
Frosts customer experience team

Classificada 1 em 5 estrelas

Geoff is incredibly rude

2 de junho de 2024
Opinião espontânea
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good afternoon Steve,

Thank you for your review, I understand you have spoken to our Customer experience team in regards to this review.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Exceptional Delivery Service by Russ and Emma

We recently had our rattan furniture delivered by Russ and Emma from Frosts, and we couldn't be more pleased with the experience. They were prompt, professional, and handled our furniture with great care. Both Russ and Emma were friendly and went above and beyond to ensure everything was set up perfectly. Their attention to detail and customer service made the delivery process smooth and stress-free. Thank you, Russ and Emma, for an outstanding job!

1 de junho de 2024
Opinião espontânea
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning James,

Thank you for this fantastic review following your delivery service from Emma and Russ. We are so pleased you were happy with their service, we will make sure this is fed back to them.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Jake was amazing

Jake was amazing, he was very patient with us explaining the Ketler garden furniture range to us methodically. He showed us the perfect set for us and a large parasol too. Just what we wanted. Thanks Jake and when we returned two days later we met Louise who was very loveley aswell.

22 de maio de 2024
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning Tricia,

Thank you for review, we are pleased you were happy with your service from Jake and Louise. We will make sure this is passed back to them.

Kind regards
Frosts customer experience team

Classificada 5 em 5 estrelas

Very quick delivery

Very quick delivery, well organised and helpful people

13 de maio de 2024
logótipo da Frosts Garden Centre

Resposta da Frosts Garden Centre

Good morning Rita,

Thank you for taking the time to leave us a review. We do hope you will be back to shop with us again in the future.

Kind regards
Frosts customer experience team

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