Fruugo UAE (AE) - fruugo.ae Opiniões 863

TrustScore: 3 em 5

2,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I used it first time march 2026 to order my car part which was no where to be found in UAE. received the part in approx 10 days from china despite current regional problems, will be using it regular... Ver mais

Classificada 1 em 5 estrelas

I never suggest you buy from this website i ordered product and I reacived something else and no one replying in help center at website or emails DONT BUY FROM THIS WEBSITE

A empresa respondeu

Classificada 1 em 5 estrelas

They are not able to arrange items.basically they write a price on the app which is just to catch client.the items are not available at the amount indicated but they get your money and they won t retu... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I ordered some items for my vehicle and the items that I recieved were not compatible for my vehicle. It was written in the product description on their website that those products were compatible for... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Escrito pela empresa

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Informações de contacto

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, Reino Unido

  • fruugo.ae

2,9

Aceitável

TrustScore: 3 em 5

863 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I never suggest you buy from this website

I never suggest you buy from this website i ordered product and I reacived something else and no one replying in help center at website or emails DONT BUY FROM THIS WEBSITE

5 de abril de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your recent review.

I am sorry to hear that you have not yet received your correct order.

A member of our Customer Care Team will be in contact with you regarding this.

Kind regards,

Fruugo Customer Care

Classificada 5 em 5 estrelas

ممتازة جدا

المنتج لقد حصلت عليه بي نفس المواصفات أيضا التوصيل في المعاد المحدد هذا شيء رائع

6 de abril de 2026
Classificada 2 em 5 estrelas

Second time I try buying on Fruugo both times Truely disappointing

First time I ordered there after 2 months the order never got delivered!
Now I ordered a Kiwi H4 boost and they send me a Bobovr M3 pro that retail for almost half of what I paid for the Kiwi!
Truely disappointing!
Stick to Amazon! Never had these issues!

28 de março de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,
Thank you for your review.
I am sorry to hear your order has not been received.
In order for us to assist you please respond to the separate message sent by our Customer Care
Team.
Kind regards,
Fruugo Customer Care

Classificada 1 em 5 estrelas

My order not delivered still waiting…

My order not delivered still waiting almost one month
Now i can't track my item

25 de março de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hi,

We are sorry to hear this.

A member of our team will assist you soon.

Kind regards,

Classificada 1 em 5 estrelas

Me l want to know how many days or…

Me l want to know how many days or weeks or months should I wait for my order 😩

1 de março de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thanks for your review. 

I'm so sorry your order hasn't arrived yet.

A member of our team will be in touch shortly to help you with this.

Kind Regards,

Classificada 1 em 5 estrelas

Misleading product description and bad refund/return policy

I ordered some items for my vehicle and the items that I recieved were not compatible for my vehicle. It was written in the product description on their website that those products were compatible for my vehicle but when I recieved it, they were not. The items dimension and design were not the same for the parts that I have to replace in my vehicle. Becuase of this, I requested for a refund but unfortunately, I need to send back the items to the sellers address in China and I will be the one who will shoulder the shipping fee. Sending back the items means I have to spend money more than the amount I paid for the product it self.

9 de março de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thankyou for your review.

I am sorry to hear this.

A member of our Customer Care Team will be in touch to investigate this issue further.

Kind regards

Classificada 1 em 5 estrelas

I have ordered a battery since Feb…

I have ordered a battery since Feb 21,2026 and no one reached out an haven’t received my order or a refund , Pure scammers , I will report this website to the ministry of economy of UAE

21 de fevereiro de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review,

I am sorry to hear this.

A member of the Customer Care Team will be in touch regarding this issue,

We look forward to hearing from you.

Kind Regards,

Classificada 1 em 5 estrelas

Don t buy from this company keep your money

They are not able to arrange items.basically they write a price on the app which is just to catch client.the items are not available at the amount indicated but they get your money and they won t return nothing.you re just cheated and you can t male any action for the few dollars you have paid.so don t buy nothing from then better gift to the charity.consumer protection should take action against them,read carfully before buying from them

3 de janeiro de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I'm sorry to hear you feel this way.

Information regarding shipping and delivery can be found in the 'Delivery & Returns' section on each items page on our site.

Please be reassured that we are working as quickly as possible to assist you.

Kind regards,

Classificada 1 em 5 estrelas

Fake items

Fake items , Fraud and deception

30 de janeiro de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,
Thank you for your review and we are sorry to hear this.
A member of our customer care team has contacted you via TrustPilot for more information or please update your review with an order number.
Kind Regards,

Classificada 4 em 5 estrelas

ok experience

ok experience
timely notifications about shipping
product ok
12 days delivery time China - UAE

18 de janeiro de 2026
Classificada 1 em 5 estrelas

This the biggest scam ever FRUUGO (AE…

This the biggest scam ever FRUUGO (AE )I made on 29th of December an order to buy two bottles of champagne Moet et Chandon Ice imperial . I paid on ligne total of 540 dirhams . After a long wait today the 15th of January I received TWO PLASTIC GLASSES WRTEN ON THEM MOËT ET CHANDON . They scam me . These two glasses they are offered as a gift when you buy the bottles . I never received my two bottles of champagne that I paid for . FRUUGI UAE STOLE MY MONEY .
So the two plastic glasses are for 540 dirhams !!!!!!!!!!!

15 de janeiro de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for sharing your feedback with us.

A member of the team has reached out to investigate further.

Kind regards,

Classificada 1 em 5 estrelas

Never order through Fruggo- absolute scam

Never order through Fruggo, its a scam. First of all, even if you do receive the product, it will be after months. Second of all, I can guarantee you that it will never ever be the same thing you ordered- the photos on the website are very fake. They say that you can return your products if you do not like it but theres no way they will allow it. They literally block it. Always order through Amazon or if you want chinese products, Temu or Shein. Never through anywhere else, I learnt my lesson! I ordered from a seller called Nanyang Tengfei Network Technology- run if you see this name specifically.

5 de janeiro de 2026
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I'm sorry to hear this.

We have requested some information regarding your order so we can assist you further or please could you amend your review and provide us with your order number.

Kind Regards,

Classificada 1 em 5 estrelas

You won't receive your order.

Don't waste your time. I didn't listen to the reviews here and went ahead and ordered an item. After confirmation of and payment, they inform me that the item will arrive after 35 days from China. I try to raise enquiries during this period because the tracking information says that it was delivered after 3 weeks. However, the website doesn't let you because it has to pass the larest estimated delivery date. After 45 days, I raise the enquiry and they just say they will refund which I am sure it won't happen. The whole process is automated and I checked the whole website but there is no email or mobile number or anyway to contact them. Avoid! Avoid! Avoid!

17 de dezembro de 2025
Opinião espontânea
logótipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello, 

Thankyou for your review, 

I am sorry to hear this. 

A member of the Customer Care Team will contact you via email regarding your order, 

We look forward to your response. 

Kind Regards,

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais