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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Received an approved loan for $1000.00, on a holiday weekend and 5 days later after multiple calls, still no money in the bank. Confirmed account information is correct, received loan documents and t... Ver mais

Classificada 1 em 5 estrelas

I am pleased to say you have passed the initial credit check in regards to your purchase (£1700 @ 0%) from xxxxxx To move forward with the application could you please send over a copy of your ph... Ver mais

Classificada 1 em 5 estrelas

I've had a bad experience with this company. I signed up for one year for the pro package we tried to put one customer through for finance who had impeccible creit history and they offered a 50% fina... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the very first call to the existing help that is still provided, I cannot fault Funding Falcon. The whole experience was made incredibly easy and user friendly and I am now excited to be able to... Ver mais

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2,4

Mau

TrustScore: 2.5 em 5

54 opiniões

5 estrelas
4 estrelas
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2,4

Todas as opiniões

(54)

1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

Their service is absolutely useless

Their service is absolutely useless. I have a retail shop and I subscribed to their service for one year 2020.
1) Throughout the whole year, not one application was approved even after all boxes were ticked!
2) It is not possible to contact any persons from their office when required.
3) They claim the application is processed in minutes. That is lie!
4) I told them that I want to cancel the memebership but they refused and said that I have to complete the year. At the end of the year they automatically invoiced me for the next year.
5) This is a total Sham and please do not waste your money and time on this. I really dont know how they get away with trading standards.

3 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Unwilling to but able to help

Unwilling to but able to help.

Having a had a relationship with funding falcon for over a year and only 4 out of thousands of clients put though the application process.

My company missed a few payments being paid on time, however we always paid and had no arrears. Funding falcon decided to take the full term of our membership nearly £1000 without chasing for the missed payment, ontop of a £25 missed payment fee.

Kirsty admitted to me that in the past they had been willing to not charge us the full amount but let us keep paying monthly, however this time they were not willing to help, basically just to spite our company, even though I told her it would potentially see our business go bust.

The company is poor with customer service and with getting clients accepted for loans. 1 year and only 4 customers accepted is pretty poor.

Please don't make the same mistake as us and avoid this company.

2 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Promising a service they can never deliver

Promising a service they can never deliver. Extortionate APR for customers. Say they will "follow up" with customers and never hear anything back. Avoid at all costs.

Typical sales, they sell you the dream and then immensely under deliver. Poor poor service

30 de março de 2022
Opinião espontânea
logótipo da Funding Falcon

Resposta da Funding Falcon

Hi Owen, we're sorry you feel this way. I have taken a quick glance at your account with us, and can see the membership you have chosen is Interest Bearing. I can see that you and your customers have been making use of the facility in place. However, with regards to the APR, this is totally down to the customers own personal circumstances. If they are a high risk, they will be offered a high APR, if they are a low risk then the APR will reflect that too. That being said, we can offer you a membership that is entirely at your own risk, if you would like to accept high risk customers on a 0% APR option? I will arrange for one of the team to get in touch with you to discuss this, or please feel free to contact us on 01473 927331.

Classificada 1 em 5 estrelas

STAY CLEAR

ANOTHER UPDATE: exactly how have you been trying to get in touch - my phone number is the same and i have no emails except that one threatening me for money

UPDATE: In response to your reply:
You are simply lying - a trial was wholly useless as not one person was passed by your credit team and after numerous phone calls where you were told to cancel the TRIAL, nothing more was heard from you. Until you then produce a £1000 bill for services which wee not used - this is a scam whereby you automatically renew despite calls to the contrary - your company is extremely disingenuous regarding your claims and advertising and i will be happy to take this to court - trying to extort money from companies through automatic renewals is a shocking practice and should be banned. When you know that you have provided no worthwhile service and have received calls to cancel it, why would you try and charge for renewal????

This company is attempting to extort money for providing absolutely no service. We signed up for a trial period of 3 months - the service was terrible and we did not get one customer through their service. They now want to try and extort in excess of £1000 for the non existent service. STAY CLEAR

10 de março de 2022
Opinião espontânea
logótipo da Funding Falcon

Resposta da Funding Falcon

John, We're very sorry you feel this way. I have looked in to your account incase of an error on our part, and this is not the case. We have no cancellation requests from you, and we have been trying to reach you via phone, email and post with no avail. As you appreciated upon joining, we are authorised and regulated by the FCA (the FCA is a regulatory body), and we extend this licence to you as part of the membership, we make it very clear that we require at least 30 days written notice to cancel a membership prior to your renewal date, which you agreed to upon signing.
Without a cancellation form or request having been received, you are automatically renewed. This is so that we can remove your details from our licence with the FCA, as per the terms you agreed to. If you would like to discuss things further, by all means do get in touch with us on 01473 927331 and we will be more than happy to assist you.

In response to the new addition to your review, we have done absolutely nothing wrong, we provide a regulated service, and this does mean you are required to uphold specific measures your end, including a written cancellation letter via post or email (as detailed in the agreement, which again is your responsibility to read before signing), by signing (which you did) you are agreeing to understand and adhere those measures and stipulations, to ensure you will protect us from breaching our licence. Which was extended to you (by way of the membership). Regarding your mention of "absolutely no service", the services we provide is the membership, which was extended to you, along with the ability to use our license and access our panel/s of lenders, we do not guarantee that your customers will be accepted by any or all of our lenders, nor do we guarantee that your customers will accept an offer of finance from our lenders, that is totally the lenders/customers own decision/s. Also, we have no mention of any issues you've mentioned above, in the correspondence we have received from you over the course of your membership with us. Again, we are sorry for your dissatisfaction with the renewal payment, and would welcome a friendly discussion to come to a satisfactory resolution.

Classificada 5 em 5 estrelas

Very happy with Funding Falcon

Very happy with Funding Falcon, I found them to offer a much better service than their competitors. Also our account manager Paul Clark has been very helpful, very responsive to emails / calls with any questions we may have, very knowledgeable when showing us things or explaining things to us. Would definitely recommend to others and looking forward to continuing our journey alongside Funding Falcon. Thanks Paul!

1 de fevereiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Bad Company

I've had a bad experience with this company. I signed up for one year for the pro package we tried to put one customer through for finance who had impeccible creit history and they offered a 50% finance rate. We never used them after this but they have gone on to sign us up for a 2nd year although we have repeatedly told them we do not agree for a 2nd year, they are now trying to pursue through a debt collection agency for the amount. We have sent numerous cancellation emails which tey have continiued to ignore. I am now being forced to seek legal advice.

16 de dezembro de 2021
logótipo da Funding Falcon

Resposta da Funding Falcon

Good afternoon Lee, we're very sorry you feel this
way. I have just looked in to your account incase of
an error on our part, and unfortunately this is not
the case. We have no cancellation requests from
you, and we have been trying to reach out to you
for months with no avail. As we are authorised and
regulated by the FCA (and we extend this licence to
you as part of the membership) we make it very
clear that we require at least 30 days written notice
to cancel a membership prior to your renewal date,
if this isn't received you are automatically renewed.
This is so that we can remove your details from our
licence with the FCA. If you would like to discuss
things further, by all means do get in touch
with us on 01473 927331 and we will be more than
happy to assist you.

Classificada 5 em 5 estrelas

The team at Funding Falcon…

The team at Funding Falcon (particularly Paul Clark) have been extremely professional, efficient and helpful throughout our initial period with them.

Any questions are answered fully and quickly by them.

27 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Couldn't recommend Funding Falcon…

Couldn't recommend Funding Falcon highly enough. Having little to no experience with dealing with retail finance, the customer service was incredible. Amy explained the whole process and made the whole process a pleasure and so straightforward .Questions were always answered promptly and the whole team had a wealth of knowledge. There was a longer than usual wait during the approval process (not Funding Falcons fault) My account manager Paul kept me up to date the whole time and ensured things were chased up with the FCA.Once approval was granted, he arranged a call the next day and a walkthrough of the portal. Again customer service was 10/10 and made the whole process so simple.If you're considering retail finance for your business, I couldn't recommend Funding Falcon more highly. Professional, informative and more importantly the product itself has opened up a whole new customer base.

5 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Very impressed with the service and…

Very impressed with the service and care they provide to a small business like ours, we feel appreciated and know that we can just send an email or pick up the phone to talk to somebody to get the help or advice we need. So far so good!

27 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Very smooth onboarding and set up.

Very smooth onboarding and set up.
Great easy way to offer finance for our products and a great array of choices and great deals across a good panel of lenders for our customers.
Very impressed.
Number1plates Team

27 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely fantastic service and…

Absolutely fantastic service and business support. Our account manager is a gentleman called Paul, nothing is ever too much trouble and always delivers full information to our questions. From start to finish the service has been smooth, informative and highly professional. Great company and I highly recommend their services.

13 de abril de 2021
Opinião espontânea

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