Fundsmith Opiniões 

31
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve been investing with Fundsmith since 2017 and have been very satisfied with both the returns and the overall experience. The investment approach is clear, disciplined, and focused on long-term val... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been in the fund since October 2011 and at a price of 111.58. In that time I’ve bought and sold in very smooth transactions, the funds arriving in a promised timely fashion. Terry Smith ha... Ver mais

Classificada 2 em 5 estrelas

Account was frozen due to an issue they thought happened over a year ago. Sent them proof of documentation but customer service refused to reply for over 2 months. I raised a complaint which was suppo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great fund that you can invest straight into. Solid philosophy, great performance, okay fees. 18% p.a. or thereabouts average since 2010. Combined with the ISA option it's a 'no-brainer' for most... Ver mais

Informações sobre a empresa

  1. Serviços financeiros não bancários

Escrito pela empresa

Fundsmith is a London-based investment management company, founded in 2010 by Terry Smith. Fundsmith is focused on delivering superior investment performance at a reasonable cost.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

31 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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3,8

Todas as opiniões

(31)

7 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very professional and friendly

14 de julho de 2026
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi,

Thank you for your review. We're pleased to hear you've had a positive experience with us and appreciate your support.

Kindest regards,
Fundsmith Client Operations

Classificada 1 em 5 estrelas

Waste of time

Invested 20k in 2021 and only just came into profit mid 2026…..of £200. What a waste of time.

8 de maio de 2026
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi Ben,

Thank you for your review. As Terry outlined at the Annual Shareholder Meeting (ASM) in February, recent performance has been poor. Terry explained this, what we're doing about it, and why we continue to have confidence in our three-step investment approach.
We're committed to providing all shareholders with the information they need to make informed decisions, and to making it as easy as possible to manage your investment, no matter the circumstances. All relevant information, including the ASM recording, is available on our website.

Kindest regards,
Fundsmith Client Operations

Classificada 5 em 5 estrelas

Excellent end-to-end service

Straightforward, transparent and easy to deal with. Great ROI too. I'll definitely use again.

4 de maio de 2026
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi Haley,

Thank you for your kind review. We are delighted to hear you've had a great experience, and we look forward to your continued support.

Kindest regards,
Fundsmith Client Operations

Classificada 5 em 5 estrelas

Consistent, long-term investing done right

I’ve been investing with Fundsmith since 2017 and have been very satisfied with both the returns and the overall experience. The investment approach is clear, disciplined, and focused on long-term value. I strongly share Terry Smith’s investment philosophy, and Fundsmith has delivered exactly what it sets out to do. A reassuring, well-run fund for long-term investors.

29 de janeiro de 2026
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi Andrei,

Thank you for your review and for your continued support since 2017. We’re pleased to hear that our long-term approach has resonated with you and that your experience with us has been a positive one.

Kindest regards,
Fundsmith Client Operations

Classificada 5 em 5 estrelas

Fundsmith staff are not pretentious

Fundsmith staff are not pretentious, just efficient and helpful. Fundsmith does well over the long term, which is what matters. Fundsmith policies are rational, which is why it does well over the long term

15 de setembro de 2025
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi Martin,
Thank you for your review. We're pleased to hear you found our approach efficient, helpful and rational. We appreciate your trust in our long-term approach and your continued support.

Kindest regards,
Fundsmith Client Operations

Classificada 4 em 5 estrelas

There are hares and tortoises!

Whilst not outstanding at the moment, the long term record is good and will excel I am sure in the future. These are troubling times.

31 de outubro de 2025
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi Philip,

Thank you for the review. We appreciate your trust in our long-term approach and your continued support.

Kindest regards,
Fundsmith Client Operations

Classificada 5 em 5 estrelas

Everything very efficient

Everything very efficient

28 de outubro de 2025
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hello,

Thank you for your review. We're pleased to hear you found everything efficient and appreciate your feedback.

Kindest regards,
Fundsmith Client Operations

Classificada 5 em 5 estrelas

10y outperformance of Global IA.

10y outperformance of Global IA.
Very good long-term option; for those who wish to buy and hold.

No weapons, death, conquest or destruction.
Began with fundsmith as a teen, and learnt a lot about investing by reading whatever the FS team sent out to investors.

Very happy to have chosen FS.

24 de setembro de 2025
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi Robin,

Thank you for the review and for trusting us for so many years. We are glad our long-term approach and communications have been helpful.

Kindest regards,
Fundsmith Client Operations

Classificada 2 em 5 estrelas

Appalling service

My wife and I have been investing with Fundsmith since 2013,and have been very happy with the returns. We still have faith in the well documented approach of Terry Smith and his team,and expect(hope) things will turn around, given that they clearly state that this is a long term investment.
However, our experience with the back office has been appalling. We had to sell shares late last year to purchase and refurbish our new home.Once we had sold our old home in July we reinvested. Despite still owning shares my wife received a letter requesting various documents .It mentioned various enclosed documents and a stamped addressed envelope. Yet there was nothing enclosed. So my wife rang Fundsmith 8 days ago , but just couldn't get the lady to understand. She had to repeat herself several times.
She emailed a complaint,which still hasn't been addressed by them.
This is not the first time we have had issues with the back office. Quite frankly Terry Smith needs to get himself back to the UK ,and spend a few days sorting out the back office....Oh, maybe I've got it wrong,and the back office is now in Mauritius!

29 de agosto de 2025
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Thank you for taking the time to share your experience. While it is never pleasant to hear of difficulties, it is far more important that we are made aware so we can put things right. We greatly value your long-standing investment with us and are very sorry to learn of the issues you and your wife have faced.

We will be contacting you directly to resolve this matter and ensure your concerns are fully addressed.

Classificada 5 em 5 estrelas

Fundsmith does what it says on the box.

I have been in the fund since October 2011 and at a price of 111.58. In that time I’ve bought and sold in very smooth transactions, the funds arriving in a promised timely fashion.

Terry Smith has revolutionised the fund industry by simplifying investing and minimising the costs.

Thank you Fundsmith

27 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

SP500/VUSA APPEARS TO ALWAYS BEAT FUNDSMITH with less fees!

Recently the fund has fallen like VUSA and EQQQ trackers; however unlike VUSA/EQQQ that have had great returns over last 5 years FUNDSMITH has been terrible over the last 5 years (compare the graphs yourself!), in addition to this FUNDSMITH fees are far higher than trackers. Not sure how the downside is protected with this poor performing fund or what we are paying high fees for.

23 de abril de 2025
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Thank you for your feedback. We've requested further details from you so we can respond directly on any specific queries you have. In the meantime, Terry discussed passive and active funds, along with Fundsmith’s performance at our recent Annual Shareholder Meeting, the video of which is available at: https://www.fundsmith.co.uk/tv/.

Kind regards, 

Fundsmith Client Operations

Classificada 1 em 5 estrelas

Really poor experience so far

Really poor experience so far.

Our grandfather has passed sesy and our Nan has asked us to locate his investment and fund out how it can be transferred. I've sent three emails requesting help and all three have been ignored.

As other reviews have stated they are happy to except your money but not do forthcoming in giving it back.

14 de março de 2025
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

We’re very sorry for your loss. We have requested further details from you so we can investigate this as a priority and will respond as soon as possible. Please rest assured that we take this matter seriously and are here to assist you.

Classificada 5 em 5 estrelas

Getting your money back is nightmare

I'm following up on my previous review.
In the end, I was misinformed by my own bank. They had told me that I could simply transfer pounds to my euro account.

I requested the transaction ID by email. I didn't receive a response, but they sent it by mail to my home address in the Netherlands. Although this took time, I understand that it was for security reasons.

I opened a pound account, and on the second attempt, the amount was successfully transferred. My experiences with phone support have always been positive—I was just a bit concerned since you can't see what’s happening on their end. There’s always a worry that it could end up in the wrong account.

I wanted to share this because the reviews below don't mention the resolution, which had also made me feel uncertain.
****************************************************************
I already read some complaints here, but now unfortunately this is happening to me.

This is also the reason why I want to sell everything.

On September, I gave an order to sell part of it to invest in something else.

As a customer you cannot see what is going wrong.
The money is no longer in your account.
And this makes me nervous.

If you send an email, you will immediately receive an email stating that it will take 3 days for them to respond.
In reality this takes 7 days, if at all.

They are always friendly on the phone, but it just takes and takes.

I hope I get my money back someday :(

15 de outubro de 2024
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi Alex,

We are truly sorry to hear about the difficulties you have experienced and that we didn’t resolve this matter for you sooner.

A member of our Client Operations team has been in touch directly to apologise, explain what happened and confirm the action we have taken. We hope that you would agree that this has been resolved to your satisfaction.

Kindest regards,
Fundsmith Client Operations

Classificada 1 em 5 estrelas

Customer Service very poor

My wife and I gifted my son , who lives overseas , a sum of money which we agreed would be invested in Fundsmith . The gift came from encashment of funds my wife and I held in Fundsmith for almost 10 years which was held via a bond investment .

We sent the funds to Fundsmiths account on 29 July for additional investment into my son’s existing account. Monies were received by them and invested in the Equity Fund .

My wife and I sent a AML letter by recorded post on 30 July which included passport /driving license/bank statements /council tax bill . Since then we have no heard anything despite asking for confirmation that the documents were accepted.

My son also had to send AML documents confirming address /source of wealth /source of funds etc .
We fully understand the need for this and in the absence of any contact , we assumed all was ok .

My son received an e mail 20 August seeking AML documents which we had already sent . We called Fundsmith and they said they had never received our package of information , despite us having had signed delivery confirmation from the Post Office .

A few more telephone conversations highlighting the fact that we had written and sent AML docs .
All went quiet until 19 September ( 7weeks from original investment) when my son received another e mail saying that they hadn’t received any of the documents .
Lengthy discussions followed this week when the confirmed that they had found our letter and they promised to look into the matter and revert

Whilst the funds have been received the issue we have is the fact that our very sensitive documents were not handled correctly and we are still awaiting confirmation that they have received the AML paperwork and it is acceptable to Fundsmith . I have asked to speak to a supervisor but that has always been deflected with promises that the Customer Services Team would revert . They have yet to revert and we have to call them but so far no confirmation of any sort provided by them .

Very disappointing quality of service from a Fund that appears to be a very slick operation .

I hope that someone senior within Fundsmith pick this up and gets back to me .

23 de setembro de 2024
Opinião espontânea
logótipo da Fundsmith

Resposta da Fundsmith

Hi Steve,

We sincerely apologise for the inconvenience and frustration you have experienced. We recognise the trust you place in us, and this is not the level of service we aim to provide.
A member of our customer service team has been in touch, and we are pleased to confirm that your issue has been resolved satisfactorily. Please rest assured that all your information has been properly recorded and remains secure.

Kindest regards,
Fundsmith Client Operations

Classificada 5 em 5 estrelas

5 Star Investment T Fund ISA

Ive been investing with FundSmith for a number of years, I started because I had been recommended by a couple of friends who rated them 5 star! To say I am happy is an understatement, its been a very profitable fund and continues to be successful. I have withdrawn money on numerous occasions and never had a problem it has been an easy transaction and I will continue to give them my money for the foreseeable future. Thank you Mr Smith

22 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

ISA Transfer

I initiated an ISA transfer from Fundsmith to another platform and the transfer out was done within 2 days the recipient completed the transfer in within 14 days. This was much better than any other ISA transfer that I have ever done.

26 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I am a ex Stockbroker

I am a ex Stockbroker. Worked with amazing intelligent people. If you trust an old man in Mauritius raking in millions every year, up to you.

Fundsmith.co.uk.

He hasn't probably changed one stock this year? Keep giving your money to him if you have had financial advice!
Put it into National Savings 6.2% while you think

25 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

terrible contact centre

as with the others the... it's so hard to get your money out or make changes to the account. i get there is a responsibility to mange AML or fraud risk these guys are verging on silly. it feels almost impossible to get money back...

2 de junho de 2023
Opinião espontânea

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