FURCO Opiniões 

Resposta da FURCO

23/05/2024

Hello,

We sincerely apologize for the confusion and inconvenience you experienced with your recent purchase. It's unacceptable that you were asked to pay the 10% discount after applying the code at checkout, and we regret any frustration this has caused.

Please rest assured that we are reviewing our processes to ensure that such issues do not occur in the future. If you have any further questions or concerns, please feel free to contact us directly at sales@furco.co.uk.

Thank you for bringing this to our attention, and we apologize once again for the inconvenience.

Best regards,
The FURCO Team

Resposta da FURCO

15/05/2024

Hello Rohan,

We sincerely apologize for the confusion and frustration you experienced with your order and our subsequent communication. It is never our intention to mislead our customers or provide anything less than a straightforward and respectful service experience.

We acknowledge the mistake that allowed the order of an unavailable product and are reviewing our inventory and communication processes to prevent this in the future. We are glad to hear your refund was processed, though we regret any miscommunication about how we handle feedback.

Your insights are invaluable to us as they help us improve. We hope to have another opportunity to provide you with the quality service you deserve and to restore your faith in our company.

Thank you for bringing this to our attention.

Best regards,
The FURCO Team

Resposta da FURCO

1/05/2024

Shirley, thank you for your review.

We indeed met the requested timeframe for delivery.

Resposta da FURCO

15/05/2024

Hello David,

We are truly sorry to hear about your experience and the inconvenience caused by the lack of communication and the issues with your order. This is certainly not the standard of service we aim to provide.

Thank you for providing the reference number. We are prioritizing your case to ensure that your refund is processed promptly. Please reach out directly to our customer service team at sales@furco.co.uk, and we will make sure to resolve this matter to your satisfaction.

We appreciate your feedback as it helps us improve our service. We hope to have the opportunity to regain your trust in the future.

Best regards,
The FURCO Team

Resposta da FURCO

15/05/2024

Hello Christopher,

Thank you for your positive feedback! We're delighted to hear that you're happy with both the product and the service provided. If you ever encounter any issues, please don't hesitate to reach out to us.

Best regards,

Resposta da FURCO

1/05/2024

Hi Michelle,

To clarify, after requesting an additional discount, you specified a specific Saturday delivery time. While we did our best to accommodate your request, there were some challenges. Additionally, it’s important to note that you have already received a refund, which you are aware of.

Resposta da FURCO

1/05/2024

Hello,

We communicated to you that delivery would occur in early April. Additionally, as you requested assistance with upstairs delivery, it necessitated a few extra days as our regular courier service does not provide this service.

Resposta da FURCO

25/03/2024

Dear valued customer,

Thank you for bringing your concerns to our attention. We strive to ensure our delivery process is clear and understood, highlighting in our terms and conditions that our standard service includes delivery to the ground floor. Room of choice delivery is available for an additional fee, which was not selected for this order.

We also sent tracking information to your mobile device to keep you informed about your delivery’s progress. We understand the importance of such updates and regret any inconvenience caused if these notifications were missed.

We appreciate your feedback as it helps us improve our service. If there’s anything more we can assist you with, please let us know.

Best regards,

Resposta da FURCO

25/03/2024

Dear valued customer,

Thank you for reaching out to us regarding your experience with the bunk bed assembly. We sincerely apologize for any confusion and inconvenience caused by the missing numbers on parts and the clarity of the instructions. We understand how frustrating this can be and are here to assist.

To ensure a smooth assembly process for you, we offer assembly assistance should you encounter any difficulties. Our team is ready to provide the necessary support to help complete your bunk bed setup efficiently.

Please contact our customer service team at your earliest convenience, and we will arrange for assistance with the assembly. We are committed to ensuring your satisfaction and are here to make things right.

Warm regards,

Resposta da FURCO

15/05/2024

Hello Mavis,

Thank you for your wonderful feedback! We're thrilled to hear that you love your beautiful sofa and that our delivery team provided excellent service.

Your satisfaction is our priority, and we're grateful for your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out.

Best regards,
The FURCO Team

Resposta da FURCO

25/03/2024

Dear valued customer,

We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the availability of our products. It’s our priority to provide accurate and up-to-date information on our website, and we regret that in this instance, we fell short.

Please know that we are actively working to enhance our inventory management and website updates to prevent such discrepancies. It’s important to us that our customers have a transparent and reliable shopping experience.

Upon learning of the discontinuation of the items you selected, we should have communicated this to you more promptly. We are reviewing our processes to ensure faster and clearer communication in the future.

We understand the impact this situation has had on your shopping experience with us, and we are keen to make things right. Please reach out to our customer service team to discuss how we can assist you further, whether it’s finding an alternative product or arranging for a refund or compensation for the inconvenience.

Thank you for bringing this to our attention, and again, we apologize for any inconvenience caused.

Warm regards,

Resposta da FURCO

15/05/2024

Hello MR A SAVINO,

Thank you for your kind words! We're delighted to hear that you found our customer service to be very good and that you were pleased with the updates on the process and delivery information.

Your satisfaction is our priority, and we're grateful for your feedback. If you ever need anything else or have any questions, please feel free to reach out.

Best regards,
The FURCO Team

Resposta da FURCO

25/03/2024

Dear valued customer,

We apologize for the oversight regarding the stock status of your item. This shouldn’t have happened, and we’re taking steps to prevent such issues in the future. To resolve this, please contact our team for alternative options or a swift refund. Your satisfaction remains our priority.

Best regards,

Resposta da FURCO

15/05/2024

Hello Debra,

Thank you for your lovely feedback! We're thrilled to hear that you love your new sofas and that our delivery team provided helpful and polite service.

Your recommendation means a lot to us, and we're honored to have your trust. If you ever need anything else or have any questions, please don't hesitate to reach out.

Best regards,
The FURCO Team

Resposta da FURCO

25/03/2024

Dear valued customer,

We regret to hear about your disappointing experience. Our records indicate that we requested a contact number for delivery purposes, which is a crucial step in our process to ensure smooth and efficient delivery. Unfortunately, without this information, we encountered difficulties in proceeding with your delivery as planned.

We understand the frustration that lack of communication has caused, and we’re taking measures to improve our response times and ensure our customer service channels are more accessible.

We’re relieved to hear that you received a refund through PayPal, and we deeply apologize for any inconvenience this situation has caused. Moving forward, we will strive to make our requirements clearer to prevent such misunderstandings and enhance our customer service experience.

Thank you for your feedback, and again, we apologize for the inconvenience you’ve experienced.

Best regards,

Resposta da FURCO

15/05/2024

Hello Gizem,

Thank you for your amazing review! We're thrilled to hear that you had such a positive experience with FURCO and that you found the perfect corner sofa bed with beautiful color and storage at an affordable price.

We're especially delighted to hear about the outstanding customer service you received, and we'll make sure to pass your appreciation along to Ryhan. If you ever need anything else or have any questions, please don't hesitate to reach out.

Best regards,
The FURCO Team

Resposta da FURCO

25/03/2024

Dear valued customer,

Thank you for your feedback. We want to clarify that your wardrobe was delivered within the timeframe initially promised. We understand receiving a request for a review before the product’s arrival might have been confusing, especially as the delivery had already been completed on time.

We believe in transparency and the accuracy of customer feedback, which is why we think it’s important to address any misunderstandings regarding delivery timelines and review requests.

If there’s anything about the product or our service that you’d like to discuss further, we encourage you to reach out. Your satisfaction is our priority, and we’re committed to ensuring you’re pleased with your purchase and the overall experience with us.

Warm regards,

Resposta da FURCO

23/05/2024

Hello Rachael,

We apologise for the inconvenience caused by the discontinuation of the item you ordered. We strive to keep our inventory information up-to-date and regret any oversight in this instance.

We understand that a refund has already been processed, and we hope this resolves the matter to your satisfaction. If there's anything more we can assist with or if you need help finding an alternative product, please feel free to contact us at [your customer service contact information].

Thank you for your understanding, and we look forward to serving you better in the future.

Best regards,
The FURCO Team

Resposta da FURCO

23/05/2024

Hello Trish,

We are very sorry to hear about your experience with the order of your shoe storage unit. We understand the frustration of receiving information about a discontinuation after placing an order, and we apologize for any confusion and inconvenience this may have caused.

We are continuously working to improve our stock updates and customer communication to ensure that such issues are minimized in the future. If there is anything specific we can do to rectify this situation, or if you would like assistance in finding an alternative color or product, please reach out to us directly at sales@furco.co.uk.

Thank you for your feedback, and we sincerely hope to have the opportunity to serve you better in the future.

Best regards,
The FURCO Team