Futonsfromjapan Opiniões 

Instead of focusing on resolving the issue with my order, Futons from Japan decided instead to send me a snotty email detailing why it was anyone's fault but theirs, including the delightful turn of phrase "I don't understand why you can't get it redelivered".

Very unprofessional and unwilling to take responsibility. Every email from them had a different and more elaborate excuse- after informing them I would be sorting this issue out myself, they still decided to jab back with a rude email.

Products could be great, but they are not worth the hassle. Any issue raised will be tossed back at you, stating that YOU are the one causing the issue.

The customer service was excellent from the start, long before we ordered they answered any questions we had, including approving bed slats we wished to use under the futon. We unfortunately had an issue with our futon due to new shipping methods causing it damage. They offered to send us a new one immediately but due to the timings needed to make and ship from Japan we decided to buy a mattress elsewhere instead. They not only refunded the damaged futon but the entire order including cover and shipping! Very impressed