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Jill Keddy at FYidoctors made my day on my visit there on Friday .I had a particularly difficult adjustment to make to my silhouette glass frame.If she did not do it correctly the lens could crack.Thanks to her expertise and patience she was able to correct it and my glasses were now sitting straight on my face again. She also cleanred them and all this with a smile. She is a real asset to her employer ,a great ambassador for FYi and deserved recognition. A raise would be a nice gesture!

I am have worn glasses for over 30 years and find the product at FYI to be inferior and faulty. The lenses I purchased 4 years ago failed just after the warranty expired due to the film on the lens failing and separating from the lens. It appeared as tiny striations across the lens that made it impossible to see clearly and dangerous to wear. They did not acknowledge any responsibility and convinced me that it was a rare occurrence and maybe just a bad batch. I purchased a second pair in faith that it was not going to happen again and asked them not to add anything to coat the lens. They did as I asked and provided me with a new pair at $400. Guess what? They failed again in the same way, a couple months after warranty expired. FYI said it was not their problem and refused to do anything again. They use faulty and inferior product knowing full well that it is going fail and bring you back for more. Unfortunately for them, I will never go back and fall for there poor products and service ever again.

The optometrist: Dr Alex Xiao, listened to my concerns and did a thorough exam. She explained everything that was happing to my eyesight. She is a good eye doctor

The receptionist “ Cassidy “ was very good at her job. She was polite, very helpful and very knowledgeable about the product I was purchasing.

I have been seeing Dr. Bridges at FYiDoctors Mission Square Calgary for the past 25 years and she remains my favourite and most trusted health care professional. The entire staff at this location is fantastic and Shayna, in particular, is extremely fun to deal with and helpful in making sure you're 100% happy with your new glasses before walking out the door. Highly recommended.

Went to the FYI at Tacoma drive, worst customer service ever, one girl got up and blew a bubble with her gum than popped it, there just terrible, always give me prescriptions that do not work for me, strained for 2 years because of it, said there was a freckle on my eye and to come back every year, asked if provincial health would cover, they said they will call if call me back, they never did, seems to me they are trying to get more money out of you, I have benefits and always have to more money towards the exam and glasses. I have good coverage too. I am looking for a new optical place to go, this one is horrible

Went to FYI Doctors at Tacoma in Dartmouth and had my eye exam done a little over a year ago. I never got new glasses because I didn't need any, my eyes had been pretty stable for over 10 years. Just recently went to get new glasses and found out the prescription they gave me was completely wrong for me, I can't use the glasses at all as I cannot see with them on. FYI refuses to do anything about it or recheck my eyes. Even though they obviously made a mistake. I would not recommend going there.

I called in for an appointment the lady I spoke to was amazing on the phone and in the office. However there are two staff up front that should never be allowed to work with people. I was asked to brows for frames by the lady who was working with me but as soon as my partner walked into the building the oldest lady here came and made us feel like we are not wanted here and like we're less than. Any of them all because she is native we were forced to sit on our hands. I then went for my pretesting when I was done I was told to go spend some time to find frames again so as I tried the lady from.right hand desk literally speed walked to me and demanded me to go and sit in the back waiting as I tried to explane I was told her tone and designer were very forceful and aggressive then i said id wait out front and i was told "no" to wait

Q
I 888090Itime with them and rebooked with a different company.

a totally pleasant experience with the professional and courteous staff at the Ancaster location.Optician Tracy applied her knowledge to solving my glasses
precriptions ,and Rebecca was very helpful to discuss the different options of lenses and financial plans that fyi doctors offer. I would highly recommend going to fyi doctors for all your glasses and eye examination needs.

Aesthetically a nice place, but if you are someone that has NIHB coverage and have to deal with this establishment be prepared to be treated like a second class citizen.

Email me my perspiration I need glasses I am teaching a summer class and I stressed the urgency in getting glasses asap.

But FYI chooses to MAIL in for approval on my health benefits. As it Canadian standard post. Urgency!
Not Email, not fax, not a phone call.

The administration at FYI said they are waiting on a reply for approval they mailed the request today while I was on the phone.

I thought she was just saying mail as in email. I repeatedly asked for confirmation as in MAIL!!!?? yes mail standard mail!!!

Everywhere else uses the internet for approval just a heads up.

I wanted to use my current frames because I like them so FYI informed me that they would order the lenses and then I would bring my frames to them for a few hours and they would install the lenses. However, when that time came I received a call to say the machine they use to install lenses was broken and they would let me know when I could get another appointment. So it is now a month later and I called them today (Lakefield Ontario) and they told me the machine is still not fixed and the part necessary comes from Japan. The option presented to me was to bring in the glasses and they would ship to the lab and I would have them back in 7 - 10 days. Great. I cannot go that long without glasses as I won't be able to drive. So I asked where the lab was - in BC. Great. So you have no partners in the Peterborough area so I am stuck because I paid more than $1300 for 2 sets of lenses, one for prescription sunglasses and I have not received anything in return. The receptionist told me that they cannot give even an estimate of when they will get the part. So you guys are using a machine made in Japan and have a lab in BC. In your blurb you say you are the largest supplier in Canada and offer great service. So why don't you have parts on hand in Canada for the machines that are made across the world. As you can ascertain I am not a happy customer.

Smithers BC-Crappy customer service. Ridiculous high prices! The actual eye doctors I have seen were actually great but the staff upfront omg made me so frustrated with their tone and demeanour! Today I saw an elderly man be miss treated by the lady I was dealing with.

I needed polarized sunglasses. What to choose from the dozens of trendy brands? Shay advised me and explained the difference between the different lens colors and quality. Excellent service.

Great service for any kind of adjustments. Thanks for getting the fit right. No appointment needed either.

Broke my glass frames 0ctober 27th 2023. My usual FYI optometrist that I have used for the past 28 years is an hour away from my home so after being informed that our local optometrist was now an FYI franchise I called them to see if I could get my glass frames fixed or replaced. I was told that I wasn’t a customer of theirs so I would have to go to my optometrist in Regina. Before this phone call, my husband and I had discussed changing to our local optometrist due to our age and it being more convenient. This response to my phone call sealed the deal… I will not be going to our local FYI optometrist.

I went to FYI as two years prior I had a detached retina.After a fall two weeksI started to see floaters.I was told I needed a scan to determine the situation.I was told the charge is $70 for the scan.After 2 hours I was also charged for an eye exsm which wasnt needed.They tested me twice after mixing my charts with someone else.They wont let you see the invoice until you pay it either.
There are alot of elderly there and I can only imagine how they are taken advantage of.

Maegan adjusted my sunglasses so that they felt more secure and won't slip off when I look down. She performed this service competently and cheerfully. Thank you.

I have been using Family Visions now called FYi for years. I just had my scheduled exam and it was a very pleasant experience. From the time I walked in the door until I finished I received exceptional service. I chose a good quality lense that was suitable for me. Glasses are expensive but due to my personal health concerns the extra cost was worth it to me. My faith in them is so strong that I chose to drive from Cape Breton to the Tacoma Drive location in Dartmouth and will continue to do so. Thank you again.

I used FYI for years for myself and my two sons. Every 2 years a new prescription and none of us found them to even help. I then asked for my prescription to order online and was treated poorly. I switched recently to another optometrist who told me my issue was so minor glasses wouldn’t be worth it and overall my eyes were perfect for my age. My oldest son didn’t need glasses at all and my youngest son had double vision that was never picked up on at FYI doctors and given a routine to help fix the issue before resorting to glasses. I always ended up owning a large lump some afterwards even with MB health and my really good insurance whereas at my new optometrist I didn’t owe a dime. I am gutted to find out that we have spent thousands on glasses while never actually needing them!

It had been several years since I'd had an eye appointment so I decided to give FYI Doctors a try. The staff were friendly and efficient, listened to my concerns, and gave great service. I will definitely be returning!

I responded to a fall reminder email reminding me I was overdue for an Eye exam. Doctor Chan was very personal and thorough in his exam and follow up.
I hesitated to order my glasses on the exam date, as the timing of my purchase was not optimal.
I waited until Nov 29th and then returned to choose my frames. Antonella served my daughter earlier in Nov and was thrilled with her service so I asked for her too. She was tremendous! She was so personable and patient. I did not feel rushed and the experience was so delightful. I bought really high quality lenses and frames, but do not regret it, as they are worth it to me. Much of that is due to the experience and insight she provided.
Your staff are always great, but she created a sense of value, as well a wonderful buying experience. Thank you for making it fun and engaging!