G. Network Opiniões 

6576
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Broadband stopped working in the afternoon. Shane at G-Network was really helpful and booked Luis the engineer for the next morning. Worth mentioning also that it didn’t take an age to get through, un... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Kenyon who did the installation was brilliant. Did a big complicated job very fast and left it clean and working while being great to deal with. Altogether a great experience and now I have amazingly... Ver mais

Classificada 5 em 5 estrelas

G. Network was quick, efficient and incredibly resourceful when installing our WiFi. German Schmidt and Laurence Bollers were kind, attentive to our needs and very well informed on the service they we... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operadora de telecomunicações
  2. também em
  3. Operador de Internet
  4. Serviço de hospedagem web

Escrito pela empresa

Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity

Why choose Fibre optic Broadband with G.Network

Escrito pela empresa

Direct To Premises
We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
Short Lead Times
If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
Faster Than ‘ULTRAFAST’
Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
Future-Proof Network
Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
Great Value Tariffs
We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
Personal Customer Service
We take pride in providing a great service from our London based team.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

7 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(6576)

584 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I thought I'd never get fibre in my flat

I thought I'd never get fibre in my apartment, G.Network made it possible for us! Special shout out to David Asamoah our account manager and Lawrence and Andrew who came and installed it super fast.

24 de setembro de 2026
Opinião espontânea
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Resposta da G. Network

Thank you for your lovely review. We’re delighted we could bring fibre to your apartment. We’ll be sure to pass your special thanks on to David, Lawrence and Andrew. We hope you enjoy your service!

Ahmed

Classificada 5 em 5 estrelas

This is by far the best Internet…

This is by far the best Internet provider I have ever experienced. It was a seamless procedure to get GNetwork installed. William kept in touch with me, got an initial survey done. Advised me whenever I had a question. So genuinely friendly and helpful, no sales patter, no hitches or delays and Andrew who installed it was the most professional I've ever experienced compared to any previous Broadband providers I've been with.
Also, the speeds promised are what you actually get and the package is twice as efficient as my previous providers at a far better price.
If there were awards for Broadband providers GNetwork would get the Oscar.
All in all, outstandingly excellent

18 de setembro de 2026
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Resposta da G. Network

Thank you for such a fantastic review. We’re delighted everything went smoothly and that you’re enjoying the speeds and value of your G.Network package. We’ll be sure to share your kind words with William and Andrew—they’ll be pleased to know their support made such a difference. Thanks for giving us your “Oscar”!

Ahmed

Classificada 5 em 5 estrelas

Great experience

Jamie Walford was great. It was not an easy installation and from my previous experience with cable providers installers usually try to find the reason why not to do the job. Jamie didn’t give and has done everything he could to complete the install. Great fist experience with G-Networks.

21 de setembro de 2026
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Resposta da G. Network

Thank you for sharing your experience. We’re glad Jamie persevered with the challenging installation and got everything completed. We’ll be sure to pass your kind words on to him. It’s great to hear you’ve had such a positive first experience with G.Network!

Ahmed

Classificada 5 em 5 estrelas

Great service!

G network were really prompt & responsive in getting our install scheduled. On the day itself, Luis was great - he was quick, efficient & really lovely! He checked everything was working properly for us before he left & we have had no issues since.

31 de julho de 2026
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Resposta da G. Network

Thank you for your lovely review. We’re glad we could get your installation scheduled promptly and that Luis made the visit quick and straightforward. It’s great to hear everything is working well. We’ll be sure to pass your kind words on to him.

Ahmed

Classificada 5 em 5 estrelas

Thank you Alex!

I really want to share huge appreciation for Alex at G Network’s team in North London. Ours wasn’t the easiest install but he was so patient and dedicated - a true professional and really lovely person to boot. thank you Alex!

18 de setembro de 2026
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Resposta da G. Network

Thank you for sharing this lovely feedback. We’re glad Alex’s patience and dedication helped make a challenging installation a positive experience. We’ll be sure to pass your thanks on to him!

Ahmed

Classificada 5 em 5 estrelas

Luis from G

Luis from G. Network attended the residence to install WiFi . Carried out the task very competently , it was more complex than I had expected .pleasant and jovial person .
Wi-Fi is working well and great speed .

19 de setembro de 2026
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Resposta da G. Network

Thank you for your review. We’re pleased Luis handled the more complex installation so competently and made the visit enjoyable. It’s great to hear your Wi-Fi is working well and you’re enjoying the speed. We’ll pass your kind words on to him.

Ahmed

Classificada 5 em 5 estrelas

Had nothing but great service the whole…

Had nothing but great service the whole process. Engineer out in 2 days to install, was here for 90 mins and sorted the whole thing with little impact to me. Ollie did a cracking job and a lovely guy, would absolutely recommend!

19 de setembro de 2026
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Resposta da G. Network

Thank you for your great review and recommendation. We’re glad the installation was quick and caused minimal disruption. We’ll be sure to pass your kind words on to Ollie—he’ll be delighted to hear you were happy with the service!

Ahmed

Classificada 5 em 5 estrelas

Great installation job

César was very flexible and made the whole installation process smooth and easy. Everything was handled professionally and efficiently. Really happy with the service.

18 de setembro de 2026
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Resposta da G. Network

Thank you for your kind review. We’re delighted César made the installation smooth and easy, and that you’re happy with the service. We’ll be sure to pass your feedback on to him.

Ahmed

Classificada 5 em 5 estrelas

Fazle was very quick and helpful

Fazle was very quick and helpful, only took him a few minutes to get things running again perfectly.

16 de setembro de 2026
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Resposta da G. Network

Thank you for your review. We’re glad Fazle got everything running again so quickly and was able to help. We’ll pass your kind words on to him.

Ahmed

Classificada 5 em 5 estrelas

Super convenient and easy to setup

Super convenient and easy to setup - Andrew was great! Highly recommend it.

14 de setembro de 2026
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Resposta da G. Network

Thank you for your recommendation! We’re glad you found the setup easy and convenient, and that Andrew made the experience a great one. We’ll be sure to share your kind words with him.

Ahmed

Classificada 5 em 5 estrelas

Efficient

Efficient, friendly and personal service. We’re delighted to have G Network

12 de setembro de 2026
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Resposta da G. Network

Thank you for your kind review. We’re delighted you’re happy with the friendly, personal service and pleased to have you with G.Network!

Ahmed

Classificada 5 em 5 estrelas

Fantastic service from Jason who…

Fantastic service from Jason who installed my G Network and did a great job in difficult circumstances. Top marks Jason!!

11 de setembro de 2026
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Resposta da G. Network

Thank you for your review. We’re glad Jason did a fantastic job, even with the challenging circumstances. We’ll be sure to pass your top marks on to him!

Ahmed

Classificada 5 em 5 estrelas

Fazle was excellent

Fazle was excellent, efficient, clean, quick! Communicative about issues, explained everything well .

11 de setembro de 2026
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Resposta da G. Network

Thank you for your lovely review. We’re glad Fazle was efficient, kept you informed and explained everything clearly. We’ll be sure to pass your kind words on to him!

Ahmed

Classificada 5 em 5 estrelas

Excellent service and fast speeds

Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of connecting from Ground to 3rd floor flat, neat and tidy cabling, checking with me throughout, and the fibre is connected and I'm already enjoying the 1Gbps downloads. Very smooth experience.

11 de setembro de 2026
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Resposta da G. Network

Thank you for sharing your experience. We’re delighted Janet kept you informed and Andrew completed the installation neatly and smoothly. It’s great to hear you’re already enjoying your 1Gbps service. We’ll be sure to pass your lovely feedback on to them both!

Ahmed

Classificada 5 em 5 estrelas

Lawrence installed my wifi today

Lawrence installed my wifi today, very kind and respectful. Installed the WiFi with minimum damage to the building used existing holes and was very mindful of the listed building. I have pets at home and he was very mindful of them and very friendly with the animals, everything went very smoothly wifi was working instantly. Thanks so much Lawrence !

11 de setembro de 2026
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Resposta da G. Network

Thank you for your lovely review. We’re glad Lawrence made the installation smooth and took such care of your home, the building and your pets. It’s great to hear your Wi-Fi was working straight away. We’ll be sure to pass your thanks on to him!

Ahmed

Classificada 5 em 5 estrelas

Fantastic work by Jason

Fantastic work from Jason and his colleague. Fast and delicate.

10 de setembro de 2026
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Resposta da G. Network

Thank you for your review. We’re glad Jason and his colleague completed the work quickly and with care. We’ll be sure to pass your kind words on to them!

Ahmed

Classificada 2 em 5 estrelas

Absent customer support

When it works it works. When it doesn’t work that where you start discovering an absent customer support (never reply to emails you have to call them to get answers). We’ve had severe disruption on our broadband and have been chasing for weeks to get the final outcome resolved.

27 de agosto de 2026
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Resposta da G. Network

Thank you for taking the time to share your feedback.

We are sorry to hear about the disruption to your service. Please do contact us directly with your account details at customerservice@g.network so we can review your case as a priority.

Kind regards, G.Network Customer Service

Classificada 2 em 5 estrelas

G.network broadband service misleading& mistreating a customer!!

I had a reply from G. Network from a person named Ahmed. It seems the person has not even looked at the emails/ phone calls I made to G.network, I have an email to prove that G.network totally did wrong to cancel services. I have email 17/7/26 from Cheryl billing team of G.network admitting the services should have been running appropriately till 1/10/26. Customer services are very well aware of it, yet they stopped services from 9/8/26 for 2 weeks! I hope this time they look into the matter carefully& reply to me. No broadband supplier can be paid when they disrupt services as they wish!!

9 de agosto de 2026
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logótipo da G. Network

Resposta da G. Network

Thank you for taking the time to share your feedback.

We are sorry to hear about the disruption to your service. Please do contact us directly with your account details at customerservice@g.network so we can review your case as a priority.

Kind regards, G.Network Customer Service

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