Gaiana Entheobotanicals Opiniões 

22
•
TrustScore: 2.5 em 5

2,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Sad to see that even after telling that I need their turkey tail mushroom powder for medicinal purposes, they are saying that their product is pure and third party tested but when I ask for proof they... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I ordered palo santo through bank transfer, which I find very shady, as it was the only non-crypto payment form. They sent me a batch of fake palo santo wood, and I was never able to get refunded. I e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have in general and for a long time enjoyed gaiana's services, and they have always been quick to deliver. However, one month ago, I ordered an expensive package which hasnt seem to have gone... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Pretty quick shipping from the day I ordered to arrival (I'm residing in Denmark). I usually forget to rate regular purchase experiences, but this one stood out due to the company' frequent updates... Ver mais

Informações sobre a empresa

  1. Loja de alimentos biológicos

Informação fornecida por diversas fontes externas

Ethnobotanical wholesale and retail supplier of rare herbs and plants.


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

22 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(22)

2 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Sad to see that even after telling that…

Sad to see that even after telling that I need their turkey tail mushroom powder for medicinal purposes, they are saying that their product is pure and third party tested but when I ask for proof they send me a word document looking 1 page file that a 5 year old can ask chatgbt to put together and when I ask them to name the third party tester that made this ‘document’ they ignore me. Waste of time and completely untrustworthy company. If you need certain products seriously for their health benefits avoid shady companies like this.

14 de julho de 2026
Opinião espontânea
logótipo da Gaiana Entheobotanicals

Resposta da Gaiana Entheobotanicals

Hi Patrik, thank you for taking the time to share your feedback.

We're sorry to see that you've rated your experience with us as 1 star, particularly as no purchase was ever made. We would, however, like to clarify and address a few points for the benefit of future readers.

You requested documents that support the quality of our Turkey Tail mushroom, and we sent you the Certificate of Analysis (COA) provided by our supplier, which was not created with AI. The document was a redacted copy because the original contains confidential supplier information that we are unable to disclose. Protecting suppliers' confidential information is standard business practice.

We also explained that we do not possess any additional documentation beyond what we had already shared. Throughout our correspondence, we were honest and transparent about what we could and could not provide. Your statement that we ignored your emails is simply not correct. We responded to your last email and clearly explained that we do not have any additional information or document other than what we already provided you.

For that reason, we find this 1-star review difficult to understand and unfair as no transaction ever took place. Since you decided not to place an order based on the information provided, you did not experience our products or customer service beyond this email communication. We believe it is more constructive for reviews to reflect actual purchasing experiences rather than disappointments of a customers' expectation that exceed what is available to us.

We were transparent and honest that we could not meet your expectations, allowing you to make an informed decision before spending any money with us. We fully respect your decision to purchase from another supplier if your documentation requirements differ from what we can provide.

We remain committed to be honest in our communication with all of our customers. And we wish you the best in finding the mushroom you desire at a supplier that does meet your specific requirements.

Kind regards,
Gaiana team

Classificada 1 em 5 estrelas

No customer service. Untrustworthy company.

I ordered palo santo through bank transfer, which I find very shady, as it was the only non-crypto payment form. They sent me a batch of fake palo santo wood, and I was never able to get refunded. I emailed several times with no response. no customer service. untrustworthy company.

27 de janeiro de 2026
Opinião espontânea
logótipo da Gaiana Entheobotanicals

Resposta da Gaiana Entheobotanicals

We are sorry to read this review and that you assume we are not trustworthy. It's a shame when we request for more information that you didn't respond to our request. So, we can't verify the validity of your claim and not giving us the opportunity to resolve the matter.

The best way to reach our customer service is via the contact-form on our website or simply replying to your order confirmation email.

Please reach out to our customer service and we are more then willing to help.

Classificada 5 em 5 estrelas

First impact

At first was pretty sceptical about ordering stuff in the web, so i got here to Trustpilot, read a bit a web site gaiana.lv and become lil bit calm :) so i made an order.
Order came quite fast to east Europe, quality as described, so it is what i ordered, plus i got bonus sample of other product i could choose.
I am very satisfied with the service provided, thanks.
Definetly recomment and will order more in future
5 stars for service, price and quality!

4 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

top notch quality

Goods arrived within 3 weeks to a EU country, and the quality was superb - top notch!
I am a happy camper, thanks Gaiana team, sending much love!

13 de janeiro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

I've placed order on their website

I've placed order on their website, paid with bitcoin (which is by itself shady), 2 days passed and there is no update on my order, no response via email (tried to use a couple of emails to reach them), so as far this company is a scam.

Update
They've replied to me and sent the tracking number, so this company is legit and good one.

25 de outubro de 2023
Opinião espontânea
logótipo da Gaiana Entheobotanicals

Resposta da Gaiana Entheobotanicals

Thank you for your review! 

We regard to read that you had the feeling that we are scammers, and we do understand your concern when you didn't receive a reply on your emails for two days. You placed and paid your order during a two day Holiday, so we had a long weekend out of office. That is why you only received an email reply from us the next Monday when we were back in office.

Your order has been processed and shipped on that Monday and you should have received your tracking information. We hope your order will arrive shortly and that our products match your expatiation.

Do not hesitate to contact us if there are any issues and/or further concerns!

Classificada 4 em 5 estrelas

Very kind support

Very kind support. I can not say much about the product itself as I don't have much experience, but they definetely care about their customers.

17 de outubro de 2023
Opinião espontânea
logótipo da Gaiana Entheobotanicals

Resposta da Gaiana Entheobotanicals

Thank you for your review! We hope you are able to experience our products and that it meets your expectations, so it will be a 5-star review. And do not hesitate to contact us in case you are not satisfied!

Classificada 5 em 5 estrelas

Herbs and seeds

I ordered several times especially seeds. They are of good quality and no problems to germinate. This is not self-evident at all.
Unfortunately there is no longer Kratom available in the shop. It also was good quality for acceptable price.

31 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Legit shop, good owner

I didnt received my parcel, but the seller was kind enough for a reship customer service is good, the only problem is DPD/chronopost.

Shop is 5 stars, but delivery in my country ( France is poor)

Edit : I got my parcel after a reship with UPS, quick delivery

9 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

No Joke

No Joke. Because God showed me this side men what the duck. i love it. they offer you herbs that you’re dreams come true. Please buy on this shop regardless where you’re country is at. you’re amazing. thanks.

18 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Before I found out about Gaiana I…

Before I found out about Gaiana I bought my Kratom at another shop. Instantly got a gastritis, probably because their product was contaminated, after that I thought I’ll never touch this product again. That was unless I ordered my first package from gaiana. Gaiana has the best prices, the best products and the fastest shipping. Gaiana showed me how life changing Kratom can be. It is affordable and I deal with almost no side effects because their products are clean. I already ordered like 4kg from there and was never disappointed. The only thing that I can critique is that I always thought that the free gift section was just advertisement but that was probably because I didn’t paid attention. Thanks to the other reviewer for mentioning it. And thank you gaiana! You saved my life!

12 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Shady website - but surprisingly good experience!

Pretty quick shipping from the day I ordered to arrival (I'm residing in Denmark). I usually forget to rate regular purchase experiences, but this one stood out due to the company' frequent updates no where my order was in the process from order receival, processing, shipping (I think i got a total of 4-5 mails). Very Comforting. And the mass of the content was exact to the gram.

Disclaimer: First time user at the website.

22 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I have in general and for a long time…

I have in general and for a long time enjoyed gaiana's services, and they have always been quick to deliver.

However, one month ago, I ordered an expensive package which hasnt seem to have gone anywhere.

There is no answer when I attempt to contact them, so this review is my attempt to somehow get a hold of them.
Perhaps they are unable to send, because of lockdown, but they should be able to answer their customers
EDIT: This seemed to be caused by a unforseeable mistake, I am now in contact with them

3 de fevereiro de 2021
Opinião espontânea
logótipo da Gaiana Entheobotanicals

Resposta da Gaiana Entheobotanicals

I'm sorry to read that you still have not received your order or a reply on your email. We reply to all emails we receive, however there is always the change an email get flagged as 'spam' and ends up unnoticed in a spam-box. I want to ask you to try and contact us again, as advice always try to reply on an email you already received from us instead of sending a clean new email this can make the difference.

Classificada 1 em 5 estrelas

Customer service non-existent. Lost order

I mean it's one of the cheapest options in EU but I don't care about that when the customer service is aweful and non existent. They seem to avoid resending my lost order and I'm a freaking regular ordering like once a month from them. Sketchy.. I would avoid for the time being..

10 de janeiro de 2021
Opinião espontânea
logótipo da Gaiana Entheobotanicals

Resposta da Gaiana Entheobotanicals

I'm sorry to read that you are not satisfied with our service, but I can't verify or identify who you are and if you are a customer?

Classificada 5 em 5 estrelas

Do not think twice!

I seen a review on her saying think twice, where my advice would be don’t think twice.

I am a repeat customer with gaiana! Only place in Europe I get my Kratom from, I have tried many vendors in Europe with good quality Kratom and insane prices and bad quality and better prices.

Nothing can compare with Gaiana’s quality and price range both are AAAAA+ . Shipping is the quickest I have found too, usually here in 2 days which is really good.

Last thing I’d like to mention is the customer service. I had a problem recently and contacted customer service and they dealt with it and replied within the same day. Quick, easy and friendly.

15 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Kratom gave me my life back, I have chronic fatigue syndrome, depression and anxiety

I have chronic fatigue syndrome, anxiety and mild depression (both diagnosed by a psychiatrist, not self-diagnosed) and kratom (+kanna + St. Johns wort, which I also order from them ) have given my life back. It's no longer a struggle just to get out of bed and go to work. I HAVE ENERGY AND VITALITY, and I forgot what that even feels like. Now, which is unbelievable to me, I actually have energy sometimes (I don't feel anything from caffeine just being uncomfortable, stressed, jittery, pulse elevated but no energy ) and sometimes I even like going to work, which is UNBELIEVABLE! I hated my job, now there are days when I like it. :D Haven't happened in 8 years, that's for sure So, thank you, and thank you mother nature for providing us with these fantastic healing herbs, they sure healed me. Red thai is by far my favourite kratom strain from them, prices are great, recommended.

Small issues with the company:
Sometimes they don't answer emails or if you have two questions or two issues just write separate emails, because the guy who reads the emails apparently gets confused if there is more than one thing in the email and only reacts/answers to one of them, this happens all the time, but it happens everywhere else too, common human error.

You can't use credit card on the website, you have to do a wire transfer, it's annoying, but I know it's not their fault, credit card companies don't deal with shops selling kratom.

They have this free gist for orders over €50 thing going on, so easy to miss it, so easy to not tick the box, I forgot to add my free gist at least two times already, they should make it more visible, make it pop more.

One more thing:
All these complainers/negative reviews writing about bad kratom batches, that it was disappointing after so many years of ordering to not feel anything from the last batch. IT's YOUR FAULT, YOU ARE AN ADDICT AND YOU HAVE DEVELOPED A TOLERANCE! It's not their fault, did you just think you can just take a shitton of kratom without a break, for years, without developing a tolerance? Damn people are so dumb, just disregard these dumb, complaining, freeloader junkies (they only complain to get free stuff I bet!), must be horrible to deal with them on a daily basis. Condolences to the guy dealing with them. :D

Also this guy who says they are a scam just below me, I've been ordering from them for years, they aren't, probably some competitor trying to slander them, weird.

9 de janeiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Think twice!

Do not use this company . Customer service is nonexistent. Package missing and they refuse to communicate.

5 de novembro de 2019
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais