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Gardenersworld Opiniões 5

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TrustScore: 2.5 em 5

2,5

Centro de jardinagem
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Informações sobre a empresa

  1. Centro de jardinagem
  2. Jardineiro

Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

5 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

Terrible customer service

I've had a terrible time talking to their customer service team via chat. They do not read what is stated to be the issue and repeatedly send the same messages, which is obviously very frustrating!

The advisor actually left the chat, after I pointed out that what they suggested was not fixing the problem.

I love the magazine but I'm struggling with managing the subscription online and the customer service has left me close to tears with frustration.

5 de maio de 2026
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Resposta da Gardenersworld

Hi Sophie, thank you for taking the time to share your feedback. We're very sorry to hear how frustrating this experience was, particularly when you were trying to get help managing your subscription. That's not the level of service we aim to provide, and we're sorry the chat interaction left you feeling so upset. If you're still experiencing any issues with your account, please could you provide us with your subscription number/email ID as requested on here and we will look into it for you right away.

Classificada 1 em 5 estrelas

APPALLING!!!

Would give NO stars if I could!! Appalling customer service (if you can even call it that!) Mix up with a gift subscription which I had to cancel on 31 December. Bank details were provided on 6 Jan (acknowledged by them on 7 Jan) and was promised a full refund within 7-10 working days. Still nothing received (10 Feb)!! Have now called them three times and was told this was being escalated to a manager (after being told the refund was processed on 7 Jan but not being able to tell me what account it was paid to - it certainly wasn't MY account!!) Just about to start a claim through small claims court as I am so fed up with being fobbed off! DO NOT TAKE OUT SUBSCRIPTION WITH THIS COMPANY!!!

10 de fevereiro de 2026
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Resposta da Gardenersworld

Hi Lisa, we're sorry to read about your experience and understand your frustration. We appreciate how disappointing it must have been to wait so long for a refund after being given expected timescales. This is not the experience we want for our customers. The issues you describe relate to a period of significant change to our subscription systems, and we're pleased to say that we are now through that migration period. If there are any outstanding concerns or if you still need assistance, please contact us via our Contact Us page and we'll be happy to look into this for you.

Classificada 1 em 5 estrelas

Avoid Gardeners World Magazine Subscription

Avoid! Appalling service. Paid for six magazines and only received five. Subscription then didn’t automatically renew. Telephoned Gardeners World customer services (located overseas by the sound of it) and they couldn’t have cared less! Shame.

PS Have just received a reply from Gardeners World FOUR months after I posted my review. Just about sums them up!!!!

2 de fevereiro de 2026
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Resposta da Gardenersworld

Hi Dave,

Thank you for taking the time to leave a review. We're really sorry to hear that you didn't receive all of the magazines you were expecting and that your subscription experience has left you feeling disappointed.

We know how important it is for our subscribers to receive every issue, and we work closely with our delivery partners to make sure magazines arrive as they should. We're sorry that wasn't your experience.

We've sent a request for some additional information here, and if you're able to share your subscription number, that would really help us investigate what's happened and work towards a resolution for you. Alternatively, you can get in touch via our Contact Us page and our team will be happy to help.

We appreciate your feedback and look forward to hearing from you.

Classificada 1 em 5 estrelas

Beware - Misleading Charging and Poor Refund Handling

I had a very troubling experience with Immediate Media Company Limited (the subscription administrator for BBC Gardeners’ World magazine). They charged my credit card more than once and refund timings were unclear and inconsistent, causing confusion and financial inconvenience. Their billing practices felt misleading — charging a renewal only to refund days later — which resulted in having to cancel and destroy my credit card to prevent further unauthorised charges.
Despite multiple attempts to get clarity from customer service, the communication was slow and left me unsure whether refunds were processed correctly. The lack of transparency and apparent billing errors caused unnecessary stress and disruption.
I strongly warn others to be cautious when subscribing with this company — make sure you monitor your statements closely, and be aware their subscription system and refund handling appear to have significant issues.

15 de dezembro de 2025
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Resposta da Gardenersworld

Hi Federico,

Thank you for taking the time to share your experience. We're very sorry for the worry and frustration caused by the billing and refund issues you encountered.

We completely understand how concerning it can be when unexpected charges appear or when things don't seem as clear as they should. We always want our customers to feel confident that any queries about their account are handled quickly and clearly, and we're sorry that this wasn't your experience.

We've now reviewed your account and can confirm that this issue has been resolved. We have also reached out to you to confirm if there is anything else needed from our end to resolve this.

Thank you again for your feedback and for giving us the opportunity to put things right.

Classificada 1 em 5 estrelas

I experienced poor customer service

I experienced poor customer service. After I reported several broken links, they blocked my account and cancelled my deliveries. However, they failed to cancel the direct debit or issue a refund for the magazines I had paid for.

9 de abril de 2024
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Resposta da Gardenersworld

Hi Greg,

Thank you for taking the time to leave a review. We're really sorry to hear about the problems you experienced with your subscription and can understand how frustrating it must have been to have deliveries stop while payments continued.

We trust that this issue has now been resolved, but we're sorry for the inconvenience and disappointment it caused.

We've requested some additional information here, and if there's anything further you need from us, please reply with a few more details, including your subscription number, as this will help us investigate your account and make sure everything has been fully resolved.

Thank you for your feedback and for giving us a chance to put this right.

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