Had an issue
Had an issue . Was resolved quickly and efficiently . Thank you 🙏
4 de maio de 2026
Opinião espontânea
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3,8
Bom
8 opiniões
Respondeu a 100% das suas opiniões negativas
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I don’t want to upset you
I don’t want to upset you, but you’re sending queries and stuff to address to Jennifer Davidson. I’m Michael Davidson her father. I’m the one that purchased the items. I was trying to get one delivered to my daughter. I had a lot of problems. Finally, we got it together. it’s done, but I want to order more stuff and I’m not Jennifer Davidson.
3 de maio de 2026
I ordered a lovely workstation sink
I ordered a lovely workstation sink. . I was given a tracking number when it had been shipped, but there was no record of that tracking number...so I reached our to Garvee...Their customer service is excellent. I made an inquiry on Monday morning about the provided tracking number had no information. By Tuesday morning, Rebecca had located the order, which was being shipped by another delivery company and updated me with very detailed information that my order should be arriving that day. She must have been watching the progress, because she also let me know that it had missed a connection and to give it a few more days. By Wednesday, I had my order delivered, in excellent condition. I let her know and she promptly replied, letting me know that she received my thanks and that she hoped my product will give me good usage experience....this line of communication was more than I had expected and more than I could have hoped for. Once again, thank you so much. And I really hope that, once installed after my kitchen reno is completed,, my new sink will be all that I had dreamed of and hoped for
22 de abril de 2026
Opinião espontânea
Great customer service
I had a couple of broken pieces in the item I purchased & when I contacted their customer service I received a quick reply. The rep Jerrilyn was wonderful, understanding and courteous & went all out to help me as quickly as possible. Great employee and a credit to the company.
2 de março de 2026
Resposta da Garvee
Hello,
Thank you so much for your detailed review and kind recognition!
We sincerely apologize for the inconvenience caused by the broken parts of the product. At the same time, we are very glad that our customer service team was able to assist you in a timely manner. In particular, we are pleased that Jerrilyn supported you with patience, courtesy and professionalism to your satisfaction.
We will be sure to pass your compliment on to Jerrilyn and her team, as this is great encouragement for both her and all of us. We will also continue to improve our quality control and services to prevent similar issues from happening again, and bring you more reliable products and experience.
If you have any questions about product maintenance or other needs during your use of the products, please feel free to contact us at any time.
Support Email: support@garvee.ca
Telephone: +1 888 891 2855
Thank you again for your trust and support. We wish you all the best!
Best regards,
I like the fuel tank on wheel
I like the fuel tank on wheel . Seems well made. I just wish it had a vent on top for when it’s being filled. The air in the tank has to escape through the fill tube and if you are using a funnel it bubbles back at the person. Nothing complicated just a vent
14 de fevereiro de 2026
Resposta da Garvee
Hello,
Thank you very much for liking and recognizing this wheeled fuel tank. We are glad you find it well-made and satisfactory to use!
We also greatly appreciate your thoughtful and practical suggestion.
You mentioned hoping to add a vent on top of the fuel tank to solve the problem where air can only escape through the filling pipe, causing splashing and bubbling when refueling with a funnel. We fully understand this inconvenience and agree that adding a vent would greatly improve the refueling experience.
Your feedback has been carefully recorded and will be directly shared with our product and design teams as an important reference for future product upgrades and improvements. We will seriously evaluate the plan to add a vent on top of the fuel tank to make refueling smoother, cleaner and safer.
If you have any small questions during future use, please feel free to contact us anytime. We will continue to uphold strict product quality standards, polish every practical detail, and stand by for your daily use.
Support Email: support@garvee.ca
Telephone: +1 888 891 2855
Thank you again for your thoughtful input. With support from users like you, we can keep making our products better and better.
Best regards,
I was very disappointed to discover…
I was very disappointed to discover that I cannot purchase an extra battery for the shovel.
7 de fevereiro de 2026
Resposta da Garvee
Hello,
We are truly sorry for the disappointment and inconvenience this has caused you.
This product has been extremely popular, and the high demand unfortunately led to the battery being out of stock. To help resolve your issue, we have tried multiple solutions, including checking availability and attempting to transfer stock from our U.S. warehouse. Unfortunately, they experienced the same battery shortage as well.
We also want to let you know that your shopping experience is very important to us. we have upgraded this snow shovel model this year, and the battery life has been significantly improved. Please contact us directly, and we would be happy to offer you a brand-new replacement free of charge.
Thank you for your patience and understanding. We sincerely appreciate your feedback and hope to make this right for you.
Best regards,
Support Email: support@garvee.ca
Telephone: +1 888 891 2855
Phone: +1 888 891 2855 (Mon - Fri, 9AM - 5PM PST)
20" Snow Blower
I bought unit to make a path in backyard for dogs to get out. It has made the job so easy instead of having to shovel. The unit is light weight which means I can bring it up on deck when not in use. You have to use it while the snow is light and not let it get heavy. Batteries easy to install and take out.
22 de dezembro de 2025
Resposta da Garvee
Hello,
We are absolutely delighted to read your detailed 5-star review for our 20-inch Snow Blower, especially your practical share about using it to clear a path in the backyard for your dog! We want to express our sincere gratitude to you at once. Your genuine user experience is an incredibly valuable reference for other customers with the same needs.
It warms our hearts to know that this snow blower has turned the toil of shoveling snow into an effortless task and perfectly meets your need for clearing a safe path for your dog. When designing this product, we focused on the key feature of a lightweight body: we hoped it would not only be easy to operate, but also simple to store on your patio without taking up much space when not in use. We also refined the details of effortless battery removal and installation to save you hassle before and after use and elevate your overall experience.
Freeing you from strenuous snow shoveling and creating a convenient path for your dog to come and go is exactly the original intention behind creating this snow blower. If you have any small questions during future use, please feel free to contact us anytime. We will continue to uphold strict product quality standards, polish every practical detail, and stand by for your daily use.
Support Email: support@garvee.ca
Telephone: +1 888 891 2855
Thank you again for your genuine share and recognition! Wishing you, your family, and your lovely dog smooth outings and a wonderful life this winter
Best regards,
Great product
Great product. Well made. Good order tracking and reasonable price.
20 de novembro de 2025
Resposta da Garvee
Hello,
We are absolutely thrilled to see your all-round positive feedback on our products and services. You praised our products as excellent and exquisitely crafted, recognized the smooth operation of our order tracking system, and also thought the price was reasonable. Our entire team would like to express our sincerest gratitude to you from the bottom of our hearts! Every bit of your recognition is the greatest affirmation for our product refinement and service optimization.
Crafting high-quality products is our core mission. We strive for rigor and meticulousness in every detail, from material selection to production, all to ensure you can use products with outstanding quality. Developing a stable order tracking system allows you to let you keep track of the logistics progress in real time after placing an order, making your entire shopping experience more reassuring. Meanwhile, we have always insisted on controlling pricing on the basis of guaranteed quality, hoping that you can enjoy cost-effective products and services at a reasonable price. That you can feel our dedication in every aspect is the most precious feedback for us.
If you have any questions about product maintenance or other needs during your use of the products, please feel free to contact us at any time.
Support Email: support@garvee.ca
Telephone: +1 888 891 2855
We will continue to uphold our product quality, continuously optimize various services such as order processing and logistics, live up to your trust and recognition, and strive to make every shopping experience of yours pleasant and satisfactory.
Thank you again for your support and love. Wish you a great experience with our products and all the best in everything!
Best regards,
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