Gatehouse Supplies Opiniões 

742
•
TrustScore: 4 em 5

3,9

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Classificada 1 em 5 estrelas

We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... Ver mais

Classificada 5 em 5 estrelas

Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... Ver mais

Classificada 5 em 5 estrelas

The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... Ver mais

Informações sobre a empresa

  1. Distribuidor de equipamento de garagem
  2. também em
  3. Empresa de automação residencial
  4. Fornecedor de portas industriais

Escrito pela empresa

The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

742 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(742)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

This was my first order placed with…

This was my first order placed with Gatehouse. The representative that I spoke with was very kind and provided me with all the information that I needed to place an order. The product was prepared and shipped the next day. I didn't expect to receive my part for at least 7 - 10 days it was delivered in 3 days! I give the employees of Gatehouse a 5 star rating!

25 de agosto de 2025
Classificada 5 em 5 estrelas

Customer service was always responsive…

Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from cancelling my order, and in fact asked me what I wanted to do. I kept the order and am glad that I did.

30 de julho de 2025
Classificada 1 em 5 estrelas

Ordered an Apollo gate opener motor

Ordered an Apollo gate opener motor. Web site showed delivery in 7 business days. Since my gate is not working I got priority mail delivery. After calling to check on order (that showed "awaiting transit) I was told it usually takes about 2 weeks for Apollo to ship to Gatehouse. Then in 1 to 3 business days it will be shipped to me. POOR customer service!

1 de agosto de 2025
Classificada 2 em 5 estrelas

Order was to take 2-4 weeks to come in…

Order was to take 2-4 weeks to come in and I wasn't given the notice until I called and asked about my order

31 de julho de 2025
logótipo da Gatehouse Supplies

Resposta da Gatehouse Supplies

Hi Katherine,
Very sorry that you had a bad experience. In the future, you can always log in to your account to check the status of your order. Apollo gate parts are challenging to get as the company has changed hands many times, as I'm sure you know.
The order was cancelled upon your request. I hope you will give us another try.

Classificada 4 em 5 estrelas

My 2nd remote.

Matches the original remote that i got with my new opener. Really easy to connect to the opener too. Sure do wish that there was a visor clip included. Odd.

28 de julho de 2025
Classificada 1 em 5 estrelas

Still waiting

Still waiting. Why is it taking so long? A small electronic board. How tough can that ve?

29 de junho de 2025
logótipo da Gatehouse Supplies

Resposta da Gatehouse Supplies

Hi Daniel, That shipped a week ago on the 7th, here is your USPS tracking number 9400150206217163357411

Classificada 4 em 5 estrelas

I received the wrong product

I received the wrong product. When I reported it, I was only sent a return mailing label and not a return mailing envelope. I had to supply my own mailing envelope, tape, etc. to use your mailing label. In the future, it would be better if you sent the entire packaging to return something sent incorrectly. Appreciate the follow up and sending me the right product after three weeks.

26 de junho de 2025
Classificada 1 em 5 estrelas

In stock or Not in stock?

The website showed the item I ordered in stock. I waited a week and then emailed them. the response came quickly, they advised that the part was on backorder and they wern't sure when it would be back in stock to ship.

26 de junho de 2025
logótipo da Gatehouse Supplies

Resposta da Gatehouse Supplies

Hi Douglas, that part is on backorder from the manufacturer, and it's clearly stated on our site next to the product. I am sorry that you did not see that and were expecting it sooner.

From our site, next to the product price

Availability:
ON MANUFACTURE BACK ORDER, ACCEPTING PRE-ORDERS TO BE PLACED IN QUEUE FOR FULFILLMENT WHEN RECEIVED

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