We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... Ver mais
A empresa respondeu
I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... Ver mais
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... Ver mais
The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... Ver mais
The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.
Estados Unidos da América
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This was my first order placed with Gatehouse. The representative that I spoke with was very kind and provided me with all the information that I needed to place an order. The product was prepared and shipped the next day. I didn't expect to receive my part for at least 7 - 10 days it was delivered in 3 days! I give the employees of Gatehouse a 5 star rating!
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from cancelling my order, and in fact asked me what I wanted to do. I kept the order and am glad that I did.
Easy ordering and they had what I needed at a much better price than other suppliers
No problem with delivery or order great job
Ordered an Apollo gate opener motor. Web site showed delivery in 7 business days. Since my gate is not working I got priority mail delivery. After calling to check on order (that showed "awaiting transit) I was told it usually takes about 2 weeks for Apollo to ship to Gatehouse. Then in 1 to 3 business days it will be shipped to me. POOR customer service!
Order was to take 2-4 weeks to come in and I wasn't given the notice until I called and asked about my order

Resposta da Gatehouse Supplies
Great website quick response from the help desk
Only shipping cost to much time or I choose the wrong shipping
But overall crate surface
Ralph Brust
My order was placed a week ago and still hasn't shipped.

Resposta da Gatehouse Supplies
Matches the original remote that i got with my new opener. Really easy to connect to the opener too. Sure do wish that there was a visor clip included. Odd.
Always has the parts you need and shipping is very quick.
Still waiting. Why is it taking so long? A small electronic board. How tough can that ve?

Resposta da Gatehouse Supplies
I received the wrong product. When I reported it, I was only sent a return mailing label and not a return mailing envelope. I had to supply my own mailing envelope, tape, etc. to use your mailing label. In the future, it would be better if you sent the entire packaging to return something sent incorrectly. Appreciate the follow up and sending me the right product after three weeks.
The website showed the item I ordered in stock. I waited a week and then emailed them. the response came quickly, they advised that the part was on backorder and they wern't sure when it would be back in stock to ship.

Resposta da Gatehouse Supplies
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