Gatehouse Supplies Opiniões 

742
•
TrustScore: 4 em 5

3,9

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Classificada 1 em 5 estrelas

We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... Ver mais

Classificada 5 em 5 estrelas

Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... Ver mais

Classificada 5 em 5 estrelas

The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... Ver mais

Informações sobre a empresa

  1. Distribuidor de equipamento de garagem
  2. também em
  3. Empresa de automação residencial
  4. Fornecedor de portas industriais

Escrito pela empresa

The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

742 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(742)

20 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

still nothing received

It's been 2 weeks and I still have not received my product.

25 de novembro de 2024
logótipo da Gatehouse Supplies

Resposta da Gatehouse Supplies

Hi Mark, that shipped out last week via USPS Mail the tracking number is 9405511105502579323133

Classificada 5 em 5 estrelas

Ordering the smallest of Items

In the on-line ordering world, the hardest choice for a consumer is the selecting of small items. I mean really small. But your handling of even the smallest of items (a small battery) was so professionally done. You took all the appropriate steps towards ensuring the product would arrive to me on time. I deeply appreciate your attention to detail and service.

25 de novembro de 2024
Classificada 5 em 5 estrelas

Your website was very useful in helping…

Your website was very useful in helping me to purchase the correct garage door opener. Also, my purchase arrived way before I expected it to. in fact, when I opened my mailbox and saw that the package had arrived, my first word was "Wow"!

26 de agosto de 2024
Classificada 1 em 5 estrelas

Placed and order showed in stock then…

Placed and order showed in stock then receive email late in day that item was backordered and would be a few extra days for an overnight order. A few days go by get an email stating they priced the item wrong and increased it almost 1000.00 dollars and was cancelling my order. No apologies just we screwed up so we are going to cancel your order still awaiting the refund of the original purchase amount.

6 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Worst warranty service

Worst warranty service. Liftmaster says they send parts and return lables within 2-3 days and this company says pay for the parts, pay for all returns and we will credit you in 1-2 months after we get everything back. Total scam!!!! They will take 1-2 months unless you pay for your warrantied parts first. Client is disputing purchase with AMEX. Diffective out of box, crappy warranty and lift master doesnt care! Best to go through a local dealer you can physically visit.

1 de agosto de 2024
Opinião espontânea
logótipo da Gatehouse Supplies

Resposta da Gatehouse Supplies

Hi KT, If you can provide your order number I would be happy to look into this for you.

Classificada 1 em 5 estrelas

Nothing is "in stock" and they do not answer their phone

The items they claim are in stock are not. If you call them, you are put on hold. Even after several hours (ask me how I know), nobody will pick up. Once I starting looking at their reviews, this is standard. And they now will not take AMEX, probably because they will make you wait for weeks or months to get a refund. Just find another good online supplier that will be honest.

29 de maio de 2024
Opinião espontânea
logótipo da Gatehouse Supplies

Resposta da Gatehouse Supplies

Hi Dante, We have support people on the phones Monday-Friday from 6am pst to 3pm pst. We also have chat and email options available.

PS We changed processors and Amex was down for a week it is working now.
Please feel free to email me directly at parts@gatehousesupplies.com if I can help.

Classificada 5 em 5 estrelas

Delivery was fast

Delivery was fast. The multi code garage door remote arrived ready to use, complete with battery and correct code setting for the door opener intended.I have 2 garage doors.

3 de abril de 2024

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