Gbcrew Opiniões 10

Beautiful items fast shipping

So I ordered a pair of trainers for my son that were small I checked return process on the website, sent return for exchange.

I then received a call advising I would need to pay postage for exchange which is fine but this should be advertised clearly on the website which it wasn’t, but I said was fine paid the postage.

Received exchange which were still small so I emailed to ask if I can exchange for next size up as these were small too, was told they would check my original postage date and let me know. I then followed up with call to explain date of purchase and first exchange and heard the owner in the back say well they can’t keep exchanging them. I told the lady I heard what was said in back and am not exchanging for the laugh of it but because they don’t fit and you can’t expect customers to pay so much for branded goods and not exchange if they don’t fit.

I followed up with an email advising it was unprofessional and rude. Got a reply to say return the trainers but no apology.
I returned trainers and placed another order for the trainers in next size up with a sweatshirt. Next day received email advising due to error on website the sweatshirt is not available so they shall refund me and send the shoes, this was 4th March.

I asked when I would get refund as error was on their side so I shouldn’t have to wait for refund but I had no reply.

I rang 5th March spoke to the owner who said well for returns we do all refunds on a Saturday Morning providing they come in by Friday and we checked them over. But for items out of stock sold in error we refund immediately. Which obviously was not the case as they had not refunded me for the sweatshirt but on checking they also had the wrong refund about over £10 less than what i paid for the sweatshirt. Which was amended and I was promised refund would be processed that day, however it wasn’t I followed up with email next day and refund was issued but I was lied to saying oh no we did refund you yesterday which obviously they didn’t.
For the returned trainers 4pm Saturday still no refund for the trainers, I then had to email again to eventually get automated reply to say refunded. I have bought from other designer companies and never experienced such service so unprofessional & unethical not forgetting rude!!!

When buying online there will be issues with sizing as sizing does vary but the way it was dealt by GB crew was ridiculous. And me chasing my refund is not acceptable especially when they had wrong refund amount if I had not rang and flagged it up they would have left me out of pocket but funny how they were prompt to call me when they wanted me to pay for exchange postage!!!
Save yourself time keep away from this company as this just a brief outline, but I was lied to, wasted time chasing them and didn’t even get an apology the attitude of the owner Sue stinks!!!

Gbcrew is lying as mentioned I heard Sue on the call make remark she can’t keep exchanging and being Abrupt and rude.

As for the refund for the top this was not a verbal mistake it was written in the refund book but I also had a slip sent with the trainers with the wrong refund amount so have evidence of this.. which I shall post a picture of on google reviews that shall prove it was not a verbal error. once again another lie!!! Definitely not a verbal error you read it from the book and I have the slip you sent to me with the trainers with the wrong refund amount!! How can you call that a verbal error!! Be honest!!

As for the refund of trainers I was told by Sue as stated above these are done on Saturday morning and I didn’t email till 4pm as the morning had passed!!! And finally the refund for the sweatshirt should have been immediately but took 3 days after me following it up with calls as my emails were ignored and I also have evidence of this.
I got refund for sweatshirt after I emailed as they did not refund as promised and said they have 24 hours to refund me or I shall ring my bank for a chargeback and was refunded after that!! Obviously they did not want to pay chargeback fees!
Also just to state I wasn’t impressed about paying for the original exchange as this should have been explained on website and wasn’t but had paid it if I wasn’t happy about this I could have just requested refund but didn’t and paid soon as link was sent for payment.

Lastly a professional company would always email to confirm they have received the return item but not GBcrew they don’t bother!! So don’t believe what they saying as I do have evidence.

This is an accurate account of events regardless of GBcrew may say. Am sure the photo evidence posted on Google reviews shall prove this..

Got my son a Hugo boss jumper paid for standard delivery and came within 2 days nice and fast delivery defiantly would buy from here again.

Spoke to a lovely lady called Gina.
So very helpful sending me pics of two gorgeous Chloe bags. So much so I bought both.
And as I ordered them apart, the first one arrived the following day.
Beautifully packaged. I cannot recommend GB Crew enough.
Five star service.

Ordered Friday afternoon, arrived Saturday morning, great price and quality!!! Will defo be ordering again!

Never again will I be purchasing from this company and I urge you to take lots of photos before you send anything back to them.

I placed an order for a kids jacket, which after it arrived it was unfortunately not to my son’s liking so I returned it immediately back to GBCrew. To my surprise they sent me an email stating that the jacket had 2 stains on the back and that because it was not in the same condition it was sent to me so they cannot refund me. This is shocking. The jacket was sent back in exactly the same condition as received with all security tags attached. GBCrew refused to refund. I wish I listened to my gut feeling and ordered from a well known website.
This is in response to GB Crew reply:
This review is honest and based on my genuine experience with GB Crew. I want this review to help future customers make informed decisions and it is based on my own experience with GB Crew. I did not fully inspect the item on arrival (in retrospect I wish I did) nor did I take pictures of the back of the jacket before sending it back (again I wish I did). The damage you are therefore referring to could have happened in transit to or from me.

Ordered a Hugo Boss tracksuit for my son. Item was delivered the next day. Perfect service

Ordered from these for the first time and I will definitely be ordering again! Excellent customer service they rang me to inform of a picking error which was not a problem as it was still same size and it was just the branding that the colour was different on! There isn’t many online retailers that take pride in ensuring they deliver spot on service! Everything came next day too another bonus!
A definite recommend for GB Crew and clean easy to navigate website !

A lovely children’s designer shop, for newborn up to age 16 years. Holiday, party, wedding go and take a look.

Ok, so I used this website as they had some good designer baby items at really good prices.
Once ordered I had a few issues with my order but the customer service provided by Sue was exemplary.
She was literally the most helpful person I have ever had the pleasure of dealing with and not only resolved my issues but went the extra mile and provided the complete customer experience.
I am at the time of writing this review awaiting delivery of my items(due tomorrow) but I have had such a positive experience I couldn’t wait to provide a adequate review which may sway anyone unsure about using this website.
Highly recommended!