Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I should have checked their Google Store and Trustpilot reviews before ordering online from them. I called the store before placing an online order for a PS5 Pro and they assured me it would be de... Ver mais

Classificada 4 em 5 estrelas

Great place to buy your gaming needs. A bit expensive compared to the other stores yet very reliable. The staff at Jumeirah park Pavilion are super friendly and to mention one person particularly his... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

If you see any positive review about them plz try to understand that those review absolutely given by them. There website are also fishy. You can't escape any pop up box or sometimes there cart button... Ver mais

Classificada 1 em 5 estrelas

I would actually give 0/5 , but 1 is the minimum.. I had such a bad experience trying to approach their customer support , I called the toll free number and others , contacted the local branch, email... Ver mais

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Informações de contacto

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TrustScore: 1.5 em 5

60 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Geekay poor handling

I bough some action figures during there sale online, n when I received them they are full of dents n tore with scratches, it’s poor handling for such collectible items
How you are a collectible store if you don’t know how to handle n maintain the items

To buy it on sale doesn’t justify having them in a poor condition and quality

In addition I sent a couple of emails for not having my last purchase on the app and no answer

4 de junho de 2024
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Thank you for your review. We're sorry to hear that you had such a frustrating experience, but we really appreciate you bringing this issue to our attention and that this will be shared to our team. Feel free to reach us via our email - support@geekay.com or the direct line +971 600 556655 if you wish to discuss further.

Classificada 1 em 5 estrelas

Unfortunately GeeKay provided me with a…

Unfortunately GeeKay provided me with a google play code that I couldn't redeem. Keeps coming up with an error saying that the code doesn't match google's records. I phoned them and emailed them but they completely ignored me and disregarded my case. I consider this a scam. But I blame myself for not reading reviews on trust pilot first.

22 de abril de 2024
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi Wei Koh,

Thanks for sharing your comment. We are sorry that your experience did not meet your expectations.

This was an uncommon situation and we will do it better, and we want the opportunity to further investigate your comment.

Please share your details with us at Support@geekay.com

Classificada 1 em 5 estrelas

Scammers

Scammers! Never ever use this store to buy anything, 2 months for a refund with no reply back to any email sent and they never answer the phone, and when they do the only thing they say is that its under process, a bunch of incompetent slobs with 0 professionalism, i will be taking my case to the police.

Update on your reply, you ask me to send an email but you never reply, same generic answers over and over again, what kind of company are you running?

Refund the money back thats the only thing you have to do!!!

27 de abril de 2024
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi Mohammad,

Thanks for sharing your comment. We are sorry that your experience did not meet your expectations.

This was an uncommon situation and we will do it better, and we want the opportunity to further investigate your comment.

Please share your details with us at Support@geekay.com

Classificada 1 em 5 estrelas

never to buy digital orders

cant access my digital order i did last 27 march, i contacted support many times and they ignored the issue and told me the code available in orders page, every time i tried to access i received massage of A timeout occurred Error code 524

27 de março de 2024
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Dear Abdel Rahman,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

We would like the opportunity to talk and investigate your feedback further. You may reach us anytime at 600 556655

Classificada 1 em 5 estrelas

They are scam

They are scam, take the money only and no order, no refund , no reply,

The worst digital and customer service

Updates
Below reply will not change that you are scam and my money not refunded up to now

14 de fevereiro de 2024
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Dear Ahmed,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

We would like the opportunity to talk and investigate your feedback further. You may reach us anytime at 600 556655

Classificada 1 em 5 estrelas

Terrible, avoid buying from them

Terrible customer services and they don't pick up the phone
I have a refund money with them for over 30 days now and I didn't recive it yet
What kind of a company takes over a month to refund a product that I didnt even recvice!

31 de janeiro de 2024
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi Ahmed,

Thanks for sharing your comment. We are sorry that your experience did not meet your expectations.

This was an uncommon situation and we will do it better, and we want the opportunity to further investigate your comment.

Please share your details with us at Support@geekay.com

Classificada 1 em 5 estrelas

why you people are so unprofessional…

why you people are so unprofessional not replying to my emails and keeping my money illegally with you ,

please show some respect toward your business and return my money this is really unprofessional behaviors its been more then 20 days my money is held with you with no reason and there is no reply also.

1 de fevereiro de 2024
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi Fahad,

Thanks for sharing your comment. We are sorry that your experience did not meet your expectations.

This was an uncommon situation and we will do it better, and we want the opportunity to further investigate your comment.

Please share your details with us at Support@geekay.com

Classificada 1 em 5 estrelas

Customer service do not answer right…

Customer service do not answer right after they deliver the item

1 de dezembro de 2023
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi Mark,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

We would like the opportunity to talk and investigate your feedback further. Kindly share with us your contact details via our email Support@geekay.com

Classificada 1 em 5 estrelas

I do not recommend dealing with them

I do not recommend dealing with them
No customer service and scammers
I purchased a Binance card and the amount was debited at the beginning of this month
The recovery code was not sent, and they have been sent since the beginning of the month. He sees the messages and does not respond, whether on Messenger or WhatsApp.
I informed the bank against them that I was subjected to a fraud and I will complete all legal procedures against them

5 de novembro de 2023
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi Mohamed,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

We would like the opportunity to talk and investigate your feedback further. You may reach us anytime at 600 556655

Classificada 1 em 5 estrelas

I do not recommend dealing with them

I do not recommend dealing with them
Very bad customer service.
Scammers
Legal measures were taken against them

4 de novembro de 2023
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi Mobi,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

We would like the opportunity to talk and investigate your feedback further. You may reach us anytime at 600 556655

Classificada 1 em 5 estrelas

Had a fraudulent charge on my credit…

Had a fraudulent charge on my credit card. Never been near them.

6 de novembro de 2023
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi John,

Thanks for sharing your comment. We are sorry that your experience did not meet your expectations.

This was an uncommon situation and we will do it better, and we want the opportunity to further investigate your comment.

Please share your details with us at Support@geekay.com

Classificada 1 em 5 estrelas

Service very poor and call,msg not reply customer.new electric cycle purchase but service not provided

6 days I will purchased electric cycle but cycle disc break,Handel problem but not service provide me . customer care service not received my phone and no reply my mail.contact 8093644464

3 de outubro de 2023
Opinião espontânea
logótipo da geekaygames.com

Resposta da geekaygames.com

Hi Bhabni,

Thanks for sharing your comment. We are sorry that your experience did not meet your expectations.

This was an uncommon situation and we will do it better, and we want the opportunity to further investigate your comment.

Please share your details with us at Support@geekay.com

Classificada 1 em 5 estrelas

Paid for a gift card they never sent…

Paid for a gift card they never sent me! They then said after months of me trying to get hold of them that they would contact me when they were back in stock even though I’d paid and asked for a refund! It’s 6 months on and I’m no closer to getting my refund. Terrible company run by incompetent people. Thieves!

25 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Worst customer service

I don’t know what’s so difficult in sending my serial code.
It’s digital guys.
Why taking forever to reply or even send me the code.
What a bad experience.
Thank god I tried a small amount, as I read all these comments I thought let’s try them with a small gift card. What a mess

8 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

They will take your money and go mute

It's unbelievable that such poor customer service exists. I purchased online and was expecting feedback of some kind regarding my digital key. A week later and after sending them two emails, I still have no reply.

23 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

A terrible experience Pre-ordering…

A terrible experience Pre-ordering online

I preordeered GOW online (after the store messed up my preorder). A week before, I chased up all the contact numbers there (non of them respond) till I got a confirmation that the preorder is okay and ill receive it on the 9th.

no one responded on the 9th, no responses on social media (even though they see the message), no responses on WhatsApp (even though they see the message) and no one replies.

Its the 10th, and I receive an automated email (not even a sorry) that it will be delivered in 5-8 days.....WHATS THE POINT OF A PREORDER?!

and till now, NOT A SINGLE APOLOGY.... no one has called me or responded to me.

9 de novembro de 2022
Opinião espontânea

A Experiência Trustpilot

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As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

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Leia mais sobre como processamos as opiniões na Trustpilot.

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