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Classificada 3 em 5 estrelas

I have been wearing gentle grip socks happily for many years however in the last 12 months or so the socks appear to be made much thinner and less durable. I have been making holes in the heels and p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I brought socks from gentle grip for first time for my mum as part of her mother's day gift. She has a medical condition and her legs and feet are swollen. She struggles with 'normal socks' being tigh... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Having dealt with Gentle Grip for sometime and always been pleased with the quality and value of the product. However i had a quality issue with one pair of socks in my last order. I contacted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have tried two previous brands of diabetic socks. One was poor, the other was OK. I took a punt on Gentle Grip and am delighted. Their claim about the honeycomb top is true! No compression marks.

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Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Gentle Grip socks are designed to stay in place without compromising on comfort. Our unique Non-Binding HoneyComb Top gently holds the legs without restriction avoiding irritating and unsightly compression marks. Available in a soft touch cotton, a smooth silky bamboo and a thermal wool blend there are plenty of options to choose from in a multitude of colourways, patterns and designs. IOMI FootNurse offers a range of specialised health and wellbeing socks designed to aid feet, ankles and legs including a Diabetic Gentle Grip sock option with extra smooth toe seams. In addition the range offers cushion foot Diabetic socks, Extra Wide Oedema socks for Lymphoedema, Fluid Retention and other conditions associated with swollen feet and ankles, Flight socks, Energising Compression socks, Toe socks, Plantar Fasciitis socks and more.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

61 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

What a quick response to an enquiry!

What a quick response to an enquiry!! So prompt and polite ! It really makes me want to buy from this company.

24 de abril de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Phil,
Thank you for taking the time to write your positive review.
We are glad you are pleased with our response and service :-)
Kind regards
From the Gentle Grip team.

Classificada 5 em 5 estrelas

Best. I've tried!

I have tried two previous brands of diabetic socks. One was poor, the other was OK.
I took a punt on Gentle Grip and am delighted. Their claim about the honeycomb top is true! No compression marks.

3 de abril de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Riccy Jen,
Thank you for your positive review :-)
We are glad you are delighted with our Gentle Grip socks and HoneyComb Top.
We believe they are the best solution available, as well as many loyal customers who repeat purchase time and time again.
Kind regards
From the Gentle Grip team.

Classificada 5 em 5 estrelas

Best socks in the world

Gentle grip socks are amazing they take the pain away from my feet and are lovely around my ankles customer service is the best
Thank you gentle grip

23 de março de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Thank you MR WILLIAM HARDIE for such a positive review. We are glad to hear you love our Gentle Grip socks :-)
Kind regards
From the Gentle Grip team.

Classificada 5 em 5 estrelas

So pleased with my socks,but…

So pleased with my socks,but experienced problems returning a pack
Contacted customer service and they promptly sent me a prepaid return label. Customer service at it's best!

19 de março de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Mrs Sharon Brattle,
Thank you for your review. We are sorry there was an initial problem but glad we managed to resolve promptly to your satisfaction.
Kind regards
From the Gentle Grip team :-)

Classificada 5 em 5 estrelas

Fantastic

I brought socks from gentle grip for first time for my mum as part of her mother's day gift. She has a medical condition and her legs and feet are swollen. She struggles with 'normal socks' being tight, uncomfortable and very difficult to get over her feet. She is very happy with these socks. She said they were so easy to get on because of the wider top, they're comfortable and she feels like she's walking on air. I ordered in the evening, they were dispatched the following morning and I'd received them within a few days. Thank you gentle grip.

15 de março de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Clair,
Thank you so much for your review.
We are so glad to hear your mother is happy with our Gentle Grip socks. It gladdens us to receive such comments and to learn of the positive difference we can make in peoples lives. We are also pleased that you are happy with our service.
Kind regards
From the Gentle Grip team :-)

Classificada 5 em 5 estrelas

Had a slight issue with a second order…

Had a slight issue with a second order from this company, the issue was with Royal Mail. My query was handled quickly and efficiently. Very impressed
JL

10 de março de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Jacqueline Lawlor,
Thank you for your positive review. We are glad we managed to rectify the Royal Mail issue quickly and to your satisfaction.
Kind regards
From the Gentle Grip team :-)

Classificada 5 em 5 estrelas

No longer do I have to cut the elastic tops on my socks

I broke both ankles a long time ago and have had lymphoedema ever since.
Every pair of socks in my drawer has to have the elastic at the top cut otherwise I ended up with even more painful legs.
Not any more. Gentle Grip socks are wonderful. I have no problems putting them on, they stay in place, feel lovely, and the colours make me smile.
I just wish I’d found this company many years ago.
The socks were rec’d within three days of me ordering, great service.

1 de março de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear K9K8,
Thank you for your 5 star review. We are so glad our Gentle Grip socks have made such a positive difference and you are so happy with them. It means a lot to our team you have taken the time to let us and others know :-)
Kind regards
From the Gentle Grip team.

Classificada 3 em 5 estrelas

Disposable Socks !!

I have been wearing gentle grip socks happily for many years however in the last 12 months or so the socks appear to be made much thinner and less durable. I have been making holes in the heels and particularly in the toes, so much so that I almost regard them as disposables now! I might get 2 or 3 months intermittent wear out of them before having to buy a new pair. Its a shame because otherwise they are really good and comfortable.

16 de fevereiro de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear HughC,
We thank you for your loyalty and are sorry to read this. We have not changed our quality. Please check of late you are purchasing genuine SOCKSHOP Gentle Grip. Please reach out to our customer service team who can assist further: customerservices@gentlegrip.co.uk
Kind regards
From the Gentle Grip team.

Classificada 5 em 5 estrelas

Excellent service...

Easy to order, there is a good choice of colours and patterns and socks are very good value for money. My order was received within two days. Excellent service!

29 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The socks and service outstanding

The socks are brilliant, and I have bought 2 more pairs of the boot socks. Customer service is outstanding. I had accidentally ordered one pair which were the wrong size. A quick email and within a day, I received the correct size replacement, and pre-labelled return postage label

6 de janeiro de 2026
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Philip Barker,
Thank you for taking the time to write such a positive review. We are so pleased to hear you are happy with our socks and service :-)
Kind regards, from the Gentle Grip team.

Classificada 2 em 5 estrelas

Don't respond

Nearly every complaint is answered with please get in touch with customer service and guess what they don't respond!!!

10 de dezembro de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Lynne Herrett,
Our customer service dept always responds to genuine e-mails and enquires.
Please ensure you e-mail: customerservices@gentlegrip.co.uk
And remember to check your junk folder for replies, in case of your provider .
To date, we have not received an e-mail from you.
Kind regards
From the Gentle Grip team.

Classificada 1 em 5 estrelas

Comfortable but really poor quality

I've been buying Gentle Grip socks for around 6 years and the first lot were great! The second ones lasted less than a year and were clearly inferior in quality, but the ones I've just bought are even worse again. On some, the stitching at the top is unravelled before I've even worn them and they are now so thin that they are barely thicker than tights. If I stretch the fabric lightly over my thumb it looks translucent and I've ended up wearing them over another pair of socks. Although they are really comfy I definitely won't be buying any more as the quality is now rock bottom.

6 de dezembro de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Eleanor Newell,
We are sorry to read this review.
We have never lowered the quality of our Gentle Grip socks, on the contrary we have strived to improve over the many years.
Please ensure you have been purchasing genuine Gentle Grip socks from reputable retailers.
Please contact our customer service dept so that we can assist further: customerservices@gentlegrip.co.uk
Kind regards
From the Gentle Grip team.

Classificada 5 em 5 estrelas

The most comfortable socks I've ever bought …

Was looking for socks for my feet which I have problems with my daughter found this site and ordered them for me so when she entered my email address she found out I had dealt with this company before and I remembered I bought socks for my late wife which she loved as her feet and legs were badly swollen. I have bought about five pair for myself and they are first class comfort so I through out all my other socks which i bought from amazon which were dearer and tight on my legs,but gentle grip are very comfortable and are not tight on my legs. It's often I leave a review but take it from me they will be the best socks you'll ever buy.

19 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We had a problem with one pair of my husbands new socks

We had a problem with one pair of my husbands new socks. I sent a photo to customer services and replacements were put in the post the same . Excellent customer service and we will continue to order what are great comfortable socks

20 de novembro de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Peter T,
Thank you for your positive review. We are sorry there was a problem but glad we managed to put right for you quickly and to your satisfaction.
Kind regards
From the Gentle Grip team :-)

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Very prompt, all sorted so easily.

7 de novembro de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Irene Sayle,
Thank you so much for your positive review, which we really appreciate you taking the time to write.
We are glad to hear you are happy with our service :-)
Kind regards
From the Gentle Grip team.

Classificada 4 em 5 estrelas

Just purchased these for the 1st time…

Just purchased these for the 1st time my husband has arthritic knees and has found the gentle grip socks so much easier to get them on being softer
I will be ordering more soon

22 de outubro de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Lesley Smith,
Thank you for your positive review. We are so glad you and your husband are happy with our Gentle Grip socks :-)
For arthritic knees, your husband might be further interested in our sister brand Heat Holders Joint Warmers. Here is a handy link: https://heatholders.co.uk/products/unisex-iomi-heat-holders-thermal-joint-warmers-available-in-2-sizes?variant=29960430616685
We would recommend L/XL for knees.
Kind regards
From the Gentle Grip team.

Classificada 5 em 5 estrelas

Excellent service

Having dealt with Gentle Grip for sometime and always been pleased with the quality and value of the product.
However i had a quality issue with one pair of socks in my last order.
I contacted customer services, a very helpful and efficient lady (Sue) took my details.
The issue was resolved and a replacement received two days later.
Can't fault this company and can't recommend them highly enough.

20 de outubro de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Bez,
Thank you for your positive review. We are sorry there was an issue but glad we managed to resolve quickly for you :-)
Kind regards
From the Gentle Grip team.

Classificada 3 em 5 estrelas

very comfortable and just right grip at…

very comfortable and just right grip at the top but the diabetic socks are just too thin.

16 de outubro de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear R Wills,
Thank you for your review. Please note we offer different thicknesses of diabetic socks. Here is a handy a link: https://gentlegrip.co.uk/search?q=cushion+foot+diabetic+socks&type=product
For all day wear we would always recommend cushion foot socks for people who suffer with diabetes. Plain knit socks are more for wear with classic shoes such as office shoes/evening wear.
Kind regards
Gentle Grip team.

Classificada 1 em 5 estrelas

Too small sizes

I have size 12 feet and bought 6 pairs of Bigfoot cotton socks size 12 - 14.
They were tight from new so I don't know how someone with size 14 feet would have felt they looked about a size 10.
After wearing once and a 40 degree wash my big toe has gone through all 6 pairs.

25 de agosto de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Arthur Hales,
We are sorry to read this review. We rarely receive such complaints. Please reach out to our customer service dept: customerservices@gentlegrip.co.uk
Where we shall try our best to understand & rectify the situation.
Kind regards
From the Gentle Grip Team.

Classificada 5 em 5 estrelas

Thank you for your response to my inquiry.

Thank you for your complete, personable response to my inquiry. I am sad that the current political administration of the U.S. has complicated your desire to do international business in our country. I appreciate the fullness of your reply. Paul Jacobson

20 de setembro de 2025
Opinião espontânea
logótipo da Gentle Grip

Resposta da Gentle Grip

Dear Paul,
Thank you for your positive review, even though we could not assist on this occasion. Please note you can purchase genuine Gentle Grip socks from our North American partner: https://sockbuy.com/collections/gentle-grip-socks
We are glad to hear you enjoy wearing our socks and wish to repeat purchase :-)
Kind regards
From the UK Gentle Grip team.

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