Abzocke beim Widerruf, 15 Minuten nach Bestellung war eine Stornierung nicht mehr möglich (?!!!?), weil Ware schon versandt war???? Statt angegebenen 49,90 Preis plötzlich auf 89,90 gestiegen PLUS nie... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Hallo, ein Fehler meinerseits in der Anschrift wurde im Handumdrehen von dem Kundenservice berichtigt. Kaum, dass ich meinen Fehler gemeldet hatte wurde sich der Sache angenommen und geändert. Ic... Ver mais
Purchased 2 x EarBuds. Gave credit card details and was then asked if I wanted lifetime warranty and as the cell to say no thanks was so small I accidentally pressed yes. The same applied with the 4 a... Ver mais
Delivery time was average so I dont understand the reasoning to pay for expedited delivery. Customer care was very helpful and prompt responding. I bought these as a surprise for my daughter and new b... Ver mais
Informações sobre a empresa
Escrito pela empresa
SonaBuds are smart translation earbuds designed to make conversations across languages simple and natural. Using advanced real time translation technology, they support communication in more than 140 languages, helping people connect easily while traveling, working internationally, or interacting with diverse communities. One of the key advantages of SonaBuds is offline functionality. Translation works even without Wi Fi, mobile data, or ongoing subscriptions, making them a practical solution for travel, meetings, or everyday situations where internet access may be limited. A one time purchase provides continuous use without recurring fees. Powered by AI driven translation technology, SonaBuds deliver fast two way communication so both sides of a conversation can understand each other more smoothly. The earbuds also provide quality stereo sound and noise reduction, helping maintain clear audio during conversations. SonaBuds are easy to set up and can sync with a mobile app when needed, offering flexibility while remaining simple to use. Compact and portable, they provide a convenient communication tool for people looking to reduce language barriers and communicate more confidently wherever they go.
Informações de contacto
3,9
Bom
123 opiniões
Respondeu a 82% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I could not hear people well
I could not hear people well, and they could not hear me well they could hear everybody in the background
16 de abril de 2026
Opinião espontânea
Excellent response time and friendly…
Excellent response time and friendly service very helpful & professional
17 de abril de 2026
Opinião espontânea
Übersetzungs Kopfhörer
Die Kopfhörer sind in der Übersetzung zu langsam.
15 de abril de 2026
Opinião espontânea
He was very personable
15 de abril de 2026
Opinião espontânea
Tedious return process
14 de abril de 2026
Opinião espontânea
Resposta da SonaBuds
Hello there,
Thank you for your feedback.
To keep things flexible, we offer a few return and refund options and this allows you to choose the option that best fits your situation.
We want to ensure that you have the support you need. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Gabrielle from SonaBuds
Automatic replies to queries which did…
Automatic replies to queries which did not address the query
15 de abril de 2026
Opinião espontânea
These are well know scammers
These are well know scammers! The reviews are fake and it is very difficult to obtain a refund.
First they charged me twice - then they say they delivered to an address - but it was not mine! No response. After months of trying... still NO REFUND!
8 de janeiro de 2026
Opinião espontânea
Resposta da SonaBuds
Hello there,
Thank you for bringing this to our attention.
We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We encourage all customers to share their feedback with us, positive or negative, so we can improve. We comply with the platform’s review guidelines, ensuring that all feedback on our profile is authentic and reliable.
We want to learn more what happened with your SonaBuds order. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Gabrielle from SonaBuds
betrügerische Absichten
Ich habe zwei Kopfhörer mehr bekommen als ich wollte, jetzt muss ich die auf eigene Kosten zurück senden! Habe schon mehrfach die Annahme verweigert. Achtung Betrug
29 de março de 2026
Opinião espontânea
Resposta da SonaBuds
Hallo Mark,
vielen Dank für Ihr Feedback.
Wir möchten klarstellen, dass wir ein seriöses Unternehmen sind. Wir versenden tatsächliche Bestellungen und haben klare Rückgabe- und Erstattungsbedingungen.
Wir möchten sicherstellen, dass Sie die benötigte Unterstützung erhalten und helfen Ihnen gerne schnellstmöglich weiter. Da wir Ihre Bestellung anhand Ihrer Bewertung allein nicht finden konnten, haben wir Ihnen eine separate Anfrage mit weiteren Informationen geschickt.
Bitte überprüfen Sie bei Gelegenheit Ihren E-Mail-Posteingang.
Wir bleiben in Kontakt.
Gabrielle von SonaBuds
Spamvertized by fraudulent affiliates
14 de abril de 2026
Opinião espontânea
Resposta da SonaBuds
Hello Benoit,
Thank you for your feedback.
We do not support or tolerate misleading or unauthorized promotional practices. If you have specific details to share, we welcome you to email them at support@get-sonabuds.com, so the matter can be reviewed.
Kind regards,
Gabrielle from SonaBuds
Die Übersetzungen ins Deutsche waren…
Die Übersetzungen ins Deutsche waren unvollständig und fehlerhaft.
13 de abril de 2026
Opinião espontânea
Resposta da SonaBuds
Hallo Ole,
vielen Dank für Ihr Feedback.
Wir legen Wert auf präzise Übersetzungen in allen Bereichen und verbessern uns stetig anhand von Kundenfeedback.
Unsere Aufzeichnungen zeigen, dass Sie uns zwischenzeitlich bezüglich Ihrer SonaBuds-Bestellung kontaktiert haben. Ein Mitarbeiter hat Ihre Anfrage bereits beantwortet.
Sollten Sie weitere Fragen haben, zögern Sie bitte nicht, uns erneut zu kontaktieren.
Mit freundlichen Grüßen,
Gabrielle von SonaBuds
They are quick to respond
13 de abril de 2026
Opinião espontânea
Customer service was somewhat helpful
Customer service was somewhat helpful
12 de abril de 2026
Opinião espontânea
Customer service responded very fast
Customer service responded very fast, and provided solutions to my concerns to my satisfaction.
11 de abril de 2026
Opinião espontânea
The buds sometimes work and sometimes…
The buds sometimes work and sometimes don't. It's complicated to have to have them synced to bluetooth and wifi before they can work. And when they do work, the translation is very delayed and you have to speak only phrases at a time. I was hoping it would be simultaneous translation for watching videos, but I will have to stop the video after every sentence and wait a few seconds before the buds MIGHT translate.
30 de março de 2026
Opinião espontânea
Kein Support und die Möglichkeit…
Kein Support und die Möglichkeit komplett verschlossene Ware zurückzusenden! Achtung! Trotz mehrmaliger E-Mailversand, erhalte ich keine Rückantwort
10 de abril de 2026
Opinião espontânea
Surprise didn't work out!
Delivery time was average so I dont understand the reasoning to pay for expedited delivery. Customer care was very helpful and prompt responding. I bought these as a surprise for my daughter and new boyfriend (who does not speak english). Turns out they were comfortable communicating via text using Google translate.
9 de abril de 2026
Opinião espontânea
Schnelle Lieferung,lobenswerte Kulanz!
Schnelle Lieferung,lobenswerte Kulanz!
Habe versehentlich mehrere Artikel bestellt in der kurzen Zeit die Rückmeldung bekommen und das Geld zurück erstattet!
15 de março de 2026
Opinião espontânea
Kopfhörer für Brillenträger nicht geeignet.
Kopfhörer wurden schnell geliefert. Leider sind sie für Brillenträger ungeeignet. Rückabwicklung verlief problemlos.
10 de abril de 2026
Opinião espontânea
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