BOLTHERO Opiniões 

21
TrustScore: 3.5 em 5

3,6

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Classificada 5 em 5 estrelas

I just like a few others began to think I had come across another "Scam" as I did with another vendor that has never returned my emails or funds. Anyway my BoltHero wrench arrived today 7/1/2026, in g... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This product is low quality for a high price. It also took a long time to arrive after purchase and payment. Similar product available online for less money and probably faster delivery.

Classificada 5 em 5 estrelas

Delivery was super fast. Bolthero haven't used the way I guess it was supposed to be used, but replaced headlights and had to adjust bolt for levelling of the beam and it worked a treat.

Classificada 5 em 5 estrelas

I can confirm that Bolt Hero finally arrived not via Evri. The customer service was stepped up and i had no further reason to pursue a refund. It is a shame the business lost custom to scam artist i... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de ferramentas

Escrito pela empresa

BoltHero is built for what your ratchet can't reach. Our chain-driven offset extension wrench goes where standard ratchets give up, so the DIYers who refuse to lose to a bolt can keep the jobs they used to send to the shop in their own garage.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 85% das suas opiniões negativas

Geralmente responde dentro de uma semana

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3,6

Todas as opiniões

(21)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Delivery was super fast

Delivery was super fast. Bolthero haven't used the way I guess it was supposed to be used, but replaced headlights and had to adjust bolt for levelling of the beam and it worked a treat.

10 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Surprise for hubby

My husband was pleasantly surprised to receive this gift for his birthday. He hasn't needed to use it yet, but, he was impressed with it.

22 de junho de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi Wanda,

Thanks for sharing!

Cheers, The BoltHero Team

Classificada 1 em 5 estrelas

Poor comms

Poor comms, delivery longer than expected, failure to honour 50% credit for delays
overall a poor experience, hopefully when it arrives it will at least be fit for purpose

5 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Bolt hero is a fake Chinese spam…

Bolt hero is a fake Chinese spam website And Company that stole my money. Do not buy this Product
First, if this is a real company, then your business plan is the worst ever. Basically you are following a scammers business plan no contact phone numbers no verifiable business addresses supposedly set up in Wyoming with no address at the strip mall also, you have piss poor communication which to me seems like it is auto replies from an AI Computer All emails from you are trying to tell me you are a real company with those little communication as possible misleading if not faults information you’re Supposed product was supposedly invented in the USA, but it is made and ships from China Through a sketchy shipping carrier, and then whenever it was supposed to have arrived, the shipping stated it was returned to shipper in Inglewood California when it was shipped from China and it took three weeks to make it to the United States and then you state you cannot prove where the item is even though tracking, showed it as returned and delivered to shipper if I actually do get a full refund, I will still believe it is your way of trying to keep the scam going, and hoping I will remove my review which I will never do. The only reason you replied to this because your shady business practices, and after almost a month of emails requesting my full refund which the last week and a half you basically stopped replying and over 75 emails from you sometime in a row in one day which I related to as harassment from you to try to make me stop communicating and just go away, which will never happen either until I have my full refund and also me having to waste my time blocking you from my financial accounts and having to check my accounts daily to make sure you are not trying to steal my money I will never buy anything from your company and I will Let everybody know not to you, fall for your shady products and business practices.

11 de junho de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi Mike,
We're a real company and we're not keeping anyone's money. You're getting a full refund. It's clear our support let you down here, and that's on us to fix. We've found your order and someone from our team is reaching out to you today to sort it out directly.
The BoltHero Team

Classificada 5 em 5 estrelas

I just like a few others began to think…this isn't a case of fraud, but after the flight into NYC and then it was given to the, sometimes not too fast, USPS it was delivered.

I just like a few others began to think I had come across another "Scam" as I did with another vendor that has never returned my emails or funds. Anyway my BoltHero wrench arrived today 7/1/2026, in good shape with the extra parts included. I had originally contacted BoltHero as to where my shipment was and was concerned that this might be a case of fraud. They assured me it wasn't and my shipment was still coming. It took approx. 10 days from ordering to arrival, can't wait to try it out on my wife's Subaru when I change the spark plugs.

1 de julho de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi Dean,

Thanks for sharing!

Cheers, The BoltHero Team

Classificada 1 em 5 estrelas

Still waiting on delivery after 3…

Still waiting on delivery after 3 months customer service has done nothing to fix the problem i feel this is a scam

8 de abril de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi David,
Three months is far too long and we understand the frustration. We're a real company, not a scam, and we want to get this resolved for you properly. We're looking into your order now and someone from our team is reaching out to you by email today.
The BoltHero Team

Classificada 1 em 5 estrelas

Ordered in May said out for delivery…

Ordered in May said out for delivery June 10 reached out to customer service via email. I ask them to credit my card if cant deliver. Said since out for delivery couldn't credit. They didn't place number on address still haven't received believe this to be a scam would warn others not to order

Nothing been done to correct as of 6/25 did receive email address was wrong

They replied not a scam but card been charged since May and I don’t have product

17 de junho de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi,

We looked into this carefully. The order ran into a delivery problem because the shipping address provided at checkout was incomplete, which is why the parcel couldn't be delivered as expected. That's genuinely frustrating, and we understand why you're upset, especially after waiting this long.
We're not a scam, and we want to get this sorted for you. We're reaching out by email today to find a solution and make sure you're taken care of.

The BoltHero Team

Classificada 5 em 5 estrelas

Well played Bolt Hero

I can confirm that Bolt Hero finally arrived not via Evri. The customer service was stepped up and i had no further reason to pursue a refund. It is a shame the business lost custom to scam artist in Colchester. They made no effort to return the item. Thank you to Bolt Hero. The apparatus has not been used in anger yet.

16 de junho de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi Rodney,

We looked into this carefully. The order was placed with a shipping address in Colchester, and that's where the parcel was delivered, confirmed by tracking. When your message came in asking to change the address, the parcel was already in transit, so it was no longer something we could redirect.
That said, we'd still like to help you get a parcel you can actually use. We're reaching out to you by email today to sort it out.

The BoltHero Team

Classificada 1 em 5 estrelas

Didnt receive my order

Ordered 3 offset ratchets from Bolthero. Received a shoe horn!!
I have emailed the company and shall see how they respond but on the face of it I am questioning whether this is a scam.

Update 04/07/26 - Despite email communication from Bolthero confirming replacement product would be supplied I have not received any product or even confirmation that the product has been shipped.

15 de junho de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi David,

We're not a scam, and we completely understand why it looked that way. Our warehouse made a genuine mistake and sent you a shoe horn instead of the three offset ratchets you ordered, which clearly should never have happened. We take full responsibility for getting it fixed. We've found your order and someone from our team is reaching out to you today to send the right tools and make this right.

The BoltHero Team

Classificada 5 em 5 estrelas

Had a bolt on a challenging position to remove and reinstall on my truck engine

Had a bolt on a challenging position to remove as there was only 2 inches of clearance. Using Bolthero made the removal easy. Am planning on ordering a second Bolthero for my second garage. Highly recommend Bolthero for those difficult and challenging removals.

10 de junho de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi Norman,

That's exactly the kind of job BoltHero was built for. Great to hear it made easy work of a tight spot.

Cheers, The BoltHero Team

Classificada 4 em 5 estrelas

service was slow

service was slow. The unit is as expected

1 de junho de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi Chris,

Thanks for the feedback. We are glad the unit arrived and is what you expected.

Cheers, The BoltHero Team

Classificada 2 em 5 estrelas

Shipping time was ridiculous

Shipping time was ridiculous

25 de abril de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Hi Wald,

Thanks for the feedback. We hear you on the wait. We ship worldwide, so transit takes longer than a domestic order, and we know that's not always clear enough up front. That's on us to communicate better, and it's something we're actively working on.

The BoltHero Team

Classificada 5 em 5 estrelas

Didn’t take long to recieve in the…

Didn’t take long to recieve in the mail, shipping was fast for where I’m located. Good experience all around.

21 de maio de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Thanks Trevor!

Great to hear it arrived quickly and the whole experience was smooth. Enjoy the BoltHero. We hope it earns its spot in your toolbox.

Cheers, The BoltHero Team

Classificada 5 em 5 estrelas

Easy transaction

Easy transaction , good price and quick delivery

15 de maio de 2026
Opinião espontânea
logótipo da BOLTHERO

Resposta da BOLTHERO

Thanks Andy!

Good price and quick delivery is exactly what we aim for. Hope the BoltHero makes those hard-to-reach bolts a little less painful.

Cheers, The BoltHero Team

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