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Coconut Opiniões 772

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After years of struggling with QuickBooks as a self employed sole trader, I can confidently say that it was a frustrating experience. The platform felt overly complicated and cluttered, making it over... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Coconut has a friendly vibe and I find the interface understandable and engaging. My main bank account is not yet able to link to my Coconut platform, however I know Coconut are working on this and me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As a sole trader I’ve used many accounting softwares in the past & coconut is by far the best, most straightforward & reliable. Being able to attach my receipts, so not having to keep the paper copy... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Coconut’s bank integration used to work fine, but now it’s completely broken for me. I reached out to support and only got a vague responses after chasing it up several times saying they’re aware of a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software de contabilidade

Escrito pela empresa

Coconut is simple accounting & tax software for self-employed people and accountants. Our mobile-first tax app helps self-employed people track income, send invoices, categorise expenses, and work out how much tax they owe in real-time. And through the Coconut Portal, accountants and bookkeepers can get instant access to all of their clients’ real-time accounting information, whenever they need it—making it easy to prepare their sole traders for Making Tax Digital for Income Tax, spend less time chasing paperwork, and uncover major opportunities for revenue growth.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

772 opiniões

5 estrelas
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1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

After years of struggling with…

After years of struggling with QuickBooks as a self employed sole trader, I can confidently say that it was a frustrating experience. The platform felt overly complicated and cluttered, making it overwhelming to navigate, especially after they changed the layout. Just the thought of using it would cause me stress and cause me to have anger issues. However, discovering Coconut has been a game changer. Its simplicity and user friendly design make managing my finances a breeze for MTD, especially on the go with my phone. Transitioning from QuickBooks felt like moving from piloting a spaceship to now flying a single seater microlight airplane—much more enjoyable and manageable. The difference between the two is staggering!

16 de abril de 2026
Opinião espontânea
logótipo da Coconut

Resposta da Coconut

Thanks for your review John and pleased we can bring some simplicity to your life.

Classificada 5 em 5 estrelas

The app is so easy to use and quick

The app is so easy to use and quick , a great experience , I would recommend this app to anybody , kind regards Paul

8 de abril de 2026
logótipo da Coconut

Resposta da Coconut

Many thanks for leaving us this review, Paul. I'm glad you're enjoying using Coconut

Classificada 5 em 5 estrelas

Friendly Vibe & Mulitiple Income Streams

Coconut has a friendly vibe and I find the interface understandable and engaging. My main bank account is not yet able to link to my Coconut platform, however I know Coconut are working on this and meantime the transactions can be entered by me. A standout feature is my various income streams can all be accommodated within one single subscription - there are other MTD providers who don’t do this.

25 de março de 2026
logótipo da Coconut

Resposta da Coconut

Hello Brian, thanks for your kind review and we're pleased you enjoy using the software.

Classificada 1 em 5 estrelas

Signed up with a first year free code…

Signed up with a first year free code which showed amount to be paid on screen as £0 but the full subscription amount was taken.
Emailed the company, no answer. Replied to the email they sent with the paid invoice. No acknowledgement yet.

17 de março de 2026
logótipo da Coconut

Resposta da Coconut

Hello Hayley, thanks for your review, and i can advise i have looked into this matter. The system shows you set up Coconut using our payment provider, and then went through to the Zempler Market Place where you can get access to Coconut free for a year. Have Zempler support replied to your request for the free year? In the meantime, our Finance team will contact you to arrange a refund. We currently have no tickets outstanding for you - can i ask which support team you contacted as we can also raise this with Zempler.

Classificada 1 em 5 estrelas

Tried closing my account 3 times

Tried closing my account 3 times, with no response and my account has not been closed.
My free trial runs out tomorrow and I haven't managed to get through to anyone for weeks - only AI.

12 de fevereiro de 2026
Opinião espontânea
logótipo da Coconut

Resposta da Coconut

Hi Charlotte, our support bot provided the link to close your account in response to your tickets, and it looks like your account has now been made inactive.

If there’s anything else you need or if you’d like to speak with a human agent directly, please contact our support team and we’ll be happy to assist.

Thanks.

Classificada 2 em 5 estrelas

So far its been a really programatic…

So far its been a really programatic setting up the free two year deal- Cocunut with Zempler
Supposed to be free but
now they are trying to take £159 ?
Via Direct Debit
Sam Jordan

3 de fevereiro de 2026
Opinião espontânea
logótipo da Coconut

Resposta da Coconut

Thanks for your review Samuel - I understand the support team have addressed the problem now and things are back on track. Thank you for your patience.

Classificada 5 em 5 estrelas

The best bookkeeping account for sole…

The best bookkeeping account for sole traders! I recently signed up to coconut after a very frustrating experience with QuickBooks - who messed up my account upgrade, lost a lot of my data and provided little customer support. After a lot of trial and error with many platforms, I found coconut to be the most easiest and efficient to use for all sole traders. Highly recommend them.

15 de janeiro de 2026
Opinião espontânea
logótipo da Coconut

Resposta da Coconut

Thanks for your kind review Murad, and we're pleased you found the right app for your needs.

Classificada 5 em 5 estrelas

Best accounting software there is!

As a sole trader I’ve used many accounting softwares in the past & coconut is by far the best, most straightforward & reliable. Being able to attach my receipts, so not having to keep the paper copy is a game changer for me. I am able to connect all bank accounts & assign transactions to business/personal, it’s also useful to see how much of a turnover & profit I’m making. Would highly recommend! Thank you Team Coconut

19 de dezembro de 2025
Opinião espontânea
logótipo da Coconut

Resposta da Coconut

Thanks for your kind review Jess and we're please the software has been so useful to you.

Classificada 4 em 5 estrelas

I found it quite difficult to navigate…

I found it quite difficult to navigate certain parts of the app to begin with but the online help guides are really handy, loses 1* because I am unable to pay for the self assessment version monthly and I can’t afford to pay for the year outright while my business is still early days and Christmas coming up etc

14 de dezembro de 2025
logótipo da Coconut

Resposta da Coconut

Thanks for your review Bex and that the online help was useful to you.

Classificada 5 em 5 estrelas

I wanted an accounting software which…

I wanted an accounting software which was easy to use for me personally which it was seems I only need money in money out software with the ability for receipts invoicing and now the dreaded MTD hahaha
Highly recommended if your a sole trader looking for the same as me

8 de dezembro de 2025
logótipo da Coconut

Resposta da Coconut

Thanks for the kind review Peter, and we're pleased you've joined the Coconut club!

Classificada 5 em 5 estrelas

Great app

Great app, issues are dealt with fast if you contact them.

7 de julho de 2025
logótipo da Coconut

Resposta da Coconut

Thank you for your kind review David

Classificada 1 em 5 estrelas

As I can't reply to Coconuts reply

As I can't reply to Coconuts reply, I am doing another review, as I am fed up trying to speak to an ACTUAL person. I have just uninstalled and reinstalled the latest version of Coconut, and guess what it STILL DOESNT WORK PROPERLY!!!!
Can someone at Coconut try this app on an android device, like others have said this has gone on for well over a year, and I have complained several times, if someone took the time and effort to call me we might be able to rectify this. A lot of us are paying for a service that can be properly used. It really pi**es me off that they can't sort this. I really hope that some of us get a refund for the months that we havent been able to use this app correctly.

14 de outubro de 2025
Opinião espontânea
logótipo da Coconut

Resposta da Coconut

Hello, I ca see you are already talking with our support team, and please accept my apoligies for the problem you have experienced.

Classificada 5 em 5 estrelas

Really good affordable product

Really good affordable product, very simple perfect for a sole trader. Jumped in board ready for MTD! Intelligent at sorting through transactions and knowing which items are income and transfers. Very happy

30 de setembro de 2025
logótipo da Coconut

Resposta da Coconut

Thanks for the review Anna and for your positive feedback.

Classificada 1 em 5 estrelas

Absolutely terrible

Absolutely terrible. I have an Android phone and as someone else said, when you try and scroll down the list of transactions to maybe add a receipt or just check through them, it keeps jumping back to the beginning until you are screaming with frustration. I have reported this issue for over a year, and it just keeps getting worse. They keep saying the same thing, and today it was ..we have just discovered what is going wrong in the android app. Well this is over a year and they keep saying they will fix it. As it is it is unusable and I have wasted days trying to get somewhere.
Maybe it's just Android but that's a lot of people and I have an expensive phone.
I have totally had enough.

24 de setembro de 2025
Opinião espontânea
logótipo da Coconut

Resposta da Coconut

Hi Sara,

Thanks for your feedback! We’ve recently improved scrolling in our Android app, so it should now be much smoother. Please update to the latest version of the app to enjoy the improvements. If you need any support, please reach out to our support team, support@getcoconut.com - we’re happy to help! - AG

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