The agent listened to my issues and because of that was able to help toward a resolution. She was able to see that the error was on their part, and not mine. Most importantly she transparently state... Ver mais
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I had been having a rough week. The Rep, was wonderfully kind and courteous throughout our conversation and was more helpful than she my realize; for this and more I give my Thanks and a glorious 5 s... Ver mais
The first person who assisted me wasn’t helpful at all I called back and sorry I forgot her name but she was very pleasant , professional and patient
They advised us they no longer provide renters insurance however they charged me twice. Had to really dig in tho finally get new renters insurance .
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Get Covered helps residents take care of renters insurance quickly and confidently. Whether you’re choosing a new policy or uploading one you already have, our platform is designed to be fast, intuitive, and transparent. We work directly with your community to make sure nothing gets lost or complicated, keeping you covered and giving you peace of mind. Trusted in millions of homes, we're committed to making insurance feel easy.
Informações de contacto
Estados Unidos da América
- getcovered.io
3,6
Aceitável
26 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Resposta da GetCovered
Thank you for sharing this wonderful feedback! We’re so glad our support team was able to assist you. We strive to make every interaction helpful and easy, and we’re always here if you need us again.
TOTAL SCAM!!
TOTAL SCAM!!!
Please do not purchase any rental policies from Getcovered. I had my rental insurance from them through my property website. After a year they will charge an automatic payment without your authorization which they say it is in terms and conditions,which you can't even try to delete your payment information on their system. Please trust this comments and save yourself they are SCAM !!!
11 de novembro de 2025
Opinião espontânea
Resposta da GetCovered
Thank you for sharing your feedback. We understand how frustrating unexpected charges can feel, and we want to ensure you have full clarity and support. Our policies renew annually to prevent coverage lapses, but our team is always here to help with billing or account concerns. Please reach out to us at support@getcovered.io so we can review your account and assist you directly.
Helpful and honest
Helpful and honest, they refund my money, was paying double for renter insurance
8 de setembro de 2025
Resposta da GetCovered
Thank you for the positive feedback! We’re happy to hear that our team was able to assist you. We’re always working to improve, and your comments mean a lot to our team.
This company should be SHUT DOWN
This company should be SHUT DOWN! I dealt with them for 1 year and it was horrific. Month after month my apartment complex Charged a non -compliance fee. On 8/5/25, I sent a complaint to them and requested this policy by cancelled. They ignored my complaint and responded with we are canceling your policy. I get an email from this unscrupulous company on 8/16 and 8/17/5 that my payment was unsuccessful!! I knew these crooks would try so I removed all my money from my account. THE NERVE OF THESE CROOKS! I sent an email to them complaining and no response again!
18 de agosto de 2025
Opinião espontânea
Resposta da GetCovered
Thank you for sharing your feedback. We take all customer concerns seriously and would like the opportunity to review your case in detail. Please contact us directly at 844-227-9509 with your policy information so that we can investigate further and provide assistance.
There is no customer support and you…
There is no customer support and you can never speak agent on the phone. Everything is AI and when you do sent a email you get no response. They charge fee way above rental insurance rates and will raise their fee no without and notification to the customer. I had to give it a one star review because that’s only I can write a response worst rental insurance company you could ever have and it’s gonna be amazing. See if those people pay the rental community when they when we mean people need the money and I doubt you’ll get that or you take you six months to get somebody on the phone terrible I’m I’m going to contact the business Bureau and file official complaint. Thank you.
27 de maio de 2025
Opinião espontânea
Resposta da GetCovered
Thank you for sharing your feedback. While we use technology to make compliance easier, we also have a support team available to assist with account and billing questions. Please contact us at 844-227-9509 or support@getcovered.io with your details so we can review your case and provide further assistance.
deceptive practices.
they are an AI driven third party renters insurance company, apartment complexes wash their hands of compliance, meanwhile this company charges lapse in coverage as a scam. There is no phone number or customer support. They hide everything and play dumb unless you complain. The BBB has their contact info as they are well aware of their deceptive practices.
4 de janeiro de 2025
Opinião espontânea
Resposta da GetCovered
Thank you for your feedback. We understand how important it is to feel supported and informed. Our goal is to help renters remain compliant with their communities, and we do have a dedicated support team ready to assist. Please contact us at support@getcovered.io with your details so we can review your case and provide assistance.
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