Luna Physical Therapy Opiniões 

268
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great experience. Jackie was knowledgable about many aspects of my surgery and recovery, and took the time to listen to and address my concerns. Her physical therapy routine has also worked wonders. 5... Ver mais

Classificada 3 em 5 estrelas

Like: ability of therapist to relate well with and motivate the client with good results. 5 STARTS FOR THERAPIST Didn't like: difficulty reaching a person at Luna to update insurance information if... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I tried to schedule an appt with Luna for home pt after breaking my fingers. Dealing with the robovoice that answered the phone was completely frustrating and difficult. After I tried to hang up, t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tal, Is incredibly knowledgeable And attentive. She really listened to my concerns And tailored my treatment plan to my needs. I am making amazing progress Thanks to her expertise. She is very... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Clínica de Fisioterapia

Escrito pela empresa

At-home physical therapy.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

268 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(268)

45 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent

Excellent, very skilled physical therapist!

3 de novembro de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Thank you for sharing.

Classificada 5 em 5 estrelas

Justin was a very knowledgeable…

Justin was a very knowledgeable therapist. He was very personable and helpful. He gave me several pages of exercises to continue doing.
If I need physical therapy again, I would like to see him again.
Luna was very organized and coordinated the visits well.

27 de outubro de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Thank you for your 5 star review. We are so pleased to read that you enjoyed your sessions.

Classificada 5 em 5 estrelas

Just what I needed

I have been looking for a way to get physical therapy in a private setting as most physical therapist offices are group settings. I met Gray from Luna and he is exactly what I'm looking for. He's very patient and understanding and works with you at your pace. I don't mind doing the workouts or the exercises because of the way he presents it. And he usually has a joke when he comes to see me

18 de setembro de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

We’re so glad Gray’s care (and comedy routine) are hitting the mark. Thank you for sharing your experience. He’ll be thrilled to know his PT and punchlines are both appreciated.

Classificada 5 em 5 estrelas

They are really on the ball

They are really on the ball. My therapist, Harshil, is very helpful and informative.

18 de setembro de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

We are so pleased to hear that you are enjoying your therapy.

Classificada 5 em 5 estrelas

Rick, my Physical Therapist

Rick, my therapist is excellent at what he does. He is extremely knowledgable and shows a concerted interest in helping his patients to heal.

16 de setembro de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Thank you for your review!

Classificada 5 em 5 estrelas

Alex our Physical Therapist is…

Alex our Physical Therapist is outstanding! Luna has been great from the outset, and highly recommend them to all!

16 de setembro de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Thank you for sharing your feedback! We love reading it!

Classificada 1 em 5 estrelas

THEY STOLE MONEY OUT OF MY ACCOUNT

Would not recommend to my worse enemy. THEY STOLE MONEY OUT OF MY ACCOUNT, THEY MAKE YOU PAY EVEN IF THEY DIDNT PROVIDE SERVICE, STAY AWAY!!!! BE AWARE, SCAM SCAM SCAM . Trying to deal with them is worse than dealing with PlayStation, stay away

6 de setembro de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Hi Joe Cool, We couldn't find you in our system. If you'd like to DM us your real name, we'd love to look into your issue. We can assure you: Luna does NOT steal. We'd love the opportunity to explain how your insurance works in terms of your deductible and your co-pay. Please send us your real name so we may contact you to do so, email us at info@getluna.com, or call us at 877.390.6659 (option 3 for billing.)

Classificada 1 em 5 estrelas

This company is not professional

This company is not professional, organized, or clear on what a client can expect. They were very responsive to taking my mother as a client but not in helping her. After a month of waiting told her they don't have any PTs and dropped her. They should have known this from the beginning. A manager (finally got thru to one after 2 days of waiting for a call back, and several calls to them to followup on the callback) said we should have been told that there was very little chance we'd get a PT, but we never were until the 4th phone call at 4 weeks. She did apologize for my frustration - but not for the lack of customer care. I am frustrated because of the time and energy lost getting my mother help. I would not recommend using this organization.

26 de agosto de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Hello Susan, We know how frustrating it is to not get care for a loved one when you need it in a timely manner. We apologize. Unfortunately we do occasionally have a waitlist. Our Concierge team asks patients if they would be interested in joining the waitlist and we aren't really able to promise that a day and time will open up in the time period that is needed. If you'd like to email info@getluna.com with your mother's name, we'd be happy to see if there were any extenuating circumstances affecting the time to match your mother with a therapist. Perhaps your mother is farther out of our geographic range or your mother needed a specific type of treatment that is less common which delayed care. Typically, patients spend about 48 hours on the waitlist so your mother's experience sounds very unusual. We'd be happy to review and see if we can do something to help.

Classificada 5 em 5 estrelas

I see improvement in my physical…

I see improvement in my physical health. Experiencing less pain and feel couple of more sessions will be valuable. Thank you
I am happy with my technician and her focus and attention.

26 de agosto de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Thank you for sharing your experience with Luna.

Classificada 5 em 5 estrelas

Consistently excellent

Consistently excellent. I am improving day by day

15 de agosto de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Glad to hear this. Thank you for sharing your experience.

Classificada 5 em 5 estrelas

knowledge

knowledge, dedication, punctuality, personality

12 de agosto de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

Wonderful to read! Thank you.

Classificada 5 em 5 estrelas

He listened to my concerns and took…

He listened to my concerns and took notes and communicated clear expectations for my physical therapy. We set realistic goals together!!

11 de agosto de 2025
Opinião espontânea
logótipo da Luna Physical Therapy

Resposta da Luna Physical Therapy

We wish you all the best on reaching your goals!

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